Likelihood to Recommend
The Jira software works well for managing scrum boards and allocating resources to a task. When your Epics and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization. It would benefit from having a public documentation or repository feature.
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NetSuite's scalability and ability to report on many enterprise processes and operations are my favorite features. NetSuite's user interface is straightforward. NetSuite is flexible and expandable, allowing us to save data and transactions fast. I appreciate the help establishing new workflows to improve system processes and procedures for the entire firm, and I love the customization options and shortcuts that make my team's work easier. NetSuite is one of the best resource planning tools, but like other Oracle technologies, it requires multiple training sessions to operate properly, and its subscription rates are too pricey for small organizations to utilize.
Read full review Pros Agile software development management and micromanagement with Scrum and Kanban. Agile planning and agile management with Kanban boards and custom boards, for projects and daily work. Agile and old-school bug tracking. Helpful reports on work done, workload, time tracking, Scrum sprints, planned vs. executed, etc. Super friendly setup on the cloud, with just one Gmail account (less than 2 minutes). Powerful on-premise alternative for large companies. You can mergen boards from different workflows! Really free full edition for 10 users. Dustin Ghia
Lead Consultant - Solutions Architect - Software Engineer
Read full review Inventory control - I find it great to lookup an item and see our current inventory, what we purchased for last time, etc. Account management - I find it very easy to see where my accounts stand in regards to debt collection down to production time frames. Reporting - the reporting is very straight forward and easy to use. Read full review Cons Management of the software is very difficult at times, although has improved. Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all). Better integration with Trello, would love to see this happen. Right now it's very clumsy. Read full review Support is not terrible but often works in different time zones and at different levels. It can be a challenge at times to resolve a problem but in fairness, we have never had a problem that wasn't solved. Account management is an experience in growing pains. ALL, and I mean every one of our Account Managers has been world class. They have been willing to fight for our company and 'go to bat' for our needs. The one oddity from Oracle NetSuite is the number of times our Account Managers change position. They seem to always be reorganizing or employees are moving around within the company. I wouldn't consider it 'unstable', just a function of a hot company going through growth pains. Documentation and training. One of the beauties of the software is the automatic and bi-annual upgrades to the service. There is no chance of looking up one day and finding out you are six releases back in your software. However, even though we have benefited immensely from these development cycles, the documentation and training for new resources seems to be several months behind. We have seen more than one instance where a new and glad-to-get feature has no documentation available or very limited documentation to explain the new features. Read full review Likelihood to Renew
While there are no fundamental problems with JIRA, I'm unsure that I will be working myself very closely with users of Atlassian Confluence. The client base I am concerned with tend to be more integrated with Amazon, IBM BlueMix / Watson, open source LAMP/PHP (
, MediaWiki) & those that rely on more proprietary CMS would tend to use Sharepoint not Confluence. JIRA seems to me to stand or fall with the rest of the Atlassian silo or suite, as it is not closely integrated with Sharepoint or mediawiki based reporting or knowledge management. Data interchange standards in this area are weak so Microsoft, open source LAMP projects using Phabricator, and Atlassian JIRA seem to be three distinct silos, with Amazon, Google & IBM offering their own tools for similar needs.
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I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Read full review Usability
JIRA Software is a pretty complex tool. We have a project manager for JIRA who onboarded us, created our board, and taught us the basics. I think it would have been pretty overwhelming to learn without her. JIRA offers so much functionality that I'm not aware of -- I constantly need to Google or ask others about existing features. Also, although they are all under the Atlassian umbrella, I find it difficult to switch between JIRA Software and Confluence.
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I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Read full review Reliability and Availability
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Read full review Performance
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Read full review Support Rating
Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.
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The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Read full review In-Person Training
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Read full review Online Training
One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
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Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Read full review Implementation Rating
Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
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Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.
Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly Read full review Alternatives Considered
Jira Software has more integrations and has more features than many of its competitors. While some of its competitors do have better UI/UX than Jira Software, they have improved this greatly over time. Atlassian also acquired
years ago, so that adds better user interfaces to the system. They do also offer a pretty in-depth library of how to customize the platform that others don't.
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NetSuite, by far, offers the most customizable, intuitive and user-friendly platform compared with its competition. It's superior OneWorld offering for companies with multiple subsidiaries and direct integration with other areas of the business (sales, marketing, etc.) make it the best product out there in my mind. Its role-based permissions structure and detailed audit trail are also the best I have seen across the platforms I have used.
Read full review Scalability
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Read full review Return on Investment Jira has positively made our company's daily activities much better organized With Jira we can track progress and follow up on tasks Jira has great reporting tools which aggregate various data and give us a good overview of our teams capacity Read full review While I can't quantify the ROI it has definitely made an impact on productivity when compared to older, outdated systems. Monthly closes can be coordinated across the company and completed in a much quicker time. Another positive impact from NetSuite is much easier access to data. Doing searches and getting data from NetSuite is easy. It doesn't require programmers to do and you don't have to memorize T codes and wait long periods for your information to update. Read full review ScreenShots