Jira Software vs. Smartsheet

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jira Software
Score 8.0 out of 10
N/A
JIRA Software is an application lifecycle management solution for software development teams. It allows users to create, prioritize and track the progress of tasks across multiple team members, and offers a wide range of integrations. It is offered via the cloud and local servers.
$10
per month
Smartsheet
Score 8.0 out of 10
N/A
Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.
$14
per month
Pricing
Jira SoftwareSmartsheet
Editions & Modules
Standard
$7
Per User Per Month
Premium
$14
Per User Per Month
Free
Free
Enterprise
Contact Sales
Individual
$14
per month
Business
$25
Per User / Per Month
Enterprise
Contact Sales
Premier
Contact Sales
Offerings
Pricing Offerings
Jira SoftwareSmartsheet
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Jira SoftwareSmartsheet
Considered Both Products
Jira Software
Chose Jira Software
JIRA support has been incredibly helpful with any issues that have come up, from technical glitches (few and far between) and increasing user knowledge of the capability of JIRA. The capabilities of JIRA are endless and can be adapted to fit nearly any organizations individual …
Chose Jira Software
I wasn't the decisionmaker but knew JIRA was the latest in database technology and was glad to everyday user experience with its functionality and capabilities. Several industries and large organizations have chosen JIRA but again, it depends on how strong and aware your …
Smartsheet
Chose Smartsheet
This product is a great alternative to Microsoft Project, and better in many ways. Easier to use and more flexible. We also use JIRA for IT projects and while I see the similarities. I think for Agile or Waterfall, JIRA may have the edge as it was designed specifically for …
Chose Smartsheet
This item is an extraordinary option to Microsoft Project, and better from numerous points of view. Simpler to utilize and increasingly adaptable. We likewise use JIRA for IT anticipates and keeping in mind that I see the similitudes. I think for Agile or Waterfall, JIRA may …
Chose Smartsheet
Smarsheet was cheaper. JIRA is really expensive compared to Smartsheet. Smartsheet is also not just a checklist. Asana to me is just a checklist, which sometimes is not useful at all in project management.
I call it an Excel++. You can use it the same as Excel and also make …
Chose Smartsheet
JIRA is better suited for larger-scale projects but that's about all it does. Smartsheet adds more of Excel on the web feature too.
Chose Smartsheet
Jira and Redmine are much more robust and technologically advanced project management solutions. I enjoy using either when managing a very large project. However, I prefer to use Smartsheet for my smaller to medium sized projects. As for Google Drive - I would say that Google …
Chose Smartsheet
Smartsheet enable users to build the more custom solutions that can include workflows, reports, dashboards, sheet data, reminders, etc. It allows to create the most complete reports and have available thousand of already built solutions on the Solution Center. Also, has the …
Chose Smartsheet
Jira is better on user interface and task tracking. However the dashboard isn't as versatile as on Smartsheet. That being said, it takes maintenance to keep the Smartsheet dashboard updated regularly (not automated).
Chose Smartsheet
Smartsheet makes it simple to plan and budget on projects, streamline business workflows and improve overall customer service. The pricing plans are affordable and businesses that implement Smartsheet enjoy tremendous long-term value. Employee work performance is boosted and …
Chose Smartsheet
Smartsheet is a unique data and project management collaboration tool that sets itself apart from its competitors. Teams have the ability to create extremely customized dashboards that have data flowing to and from multiple worksheets and workspaces. Smartsheet has the ability …
Chose Smartsheet
It does some things better and other things worse than all these products but what it does the best is balancing features across all these tools. I think it's unrealistic to expect a usable product that offers all the features our end users would need since this is meant to be …
Chose Smartsheet
Ultimately, Smartsheet was a middle ground between Jama (cumbersome and not very user friendly) and Trello (simple, pretty, easy to use, but less functionality). Smartsheet could be used successfully in more scenarios. Also, it has a card-view that looks like Trello anyways, …
Chose Smartsheet
Smartsheet is way more comfortable to use and understand. Much better at collaboration. Smartsheet users can get up and running a lot more quickly with little training needed. On the other hand, Microsoft Project is an advanced tool with a deep set of features. It requires …
Chose Smartsheet
Smartsheet is very robust, and allows much more customization. It is not as user friendly, and takes more time to understand and get used to. Smartsheet integrates with just about all of these other tools. One of the best things about Smartsheet is that it can integrate with …
Chose Smartsheet
Which software we use for project management is often determined by the team we interact with or the client's choices. I prefer Smartsheet for process management due to the ease of setting up alerts and attaching necessary documentation. It was also fairly easy to set up and …
Chose Smartsheet
It matches other platforms when it comes to overall project management needs. Permissioning and ways that you can limit access help, but its flexibility when it comes to using different types of overall project management really put it over the top. Being able to not use a …
Chose Smartsheet
Depending on your use of the software Smartsheet may be the perfect choice for you. If you use a Mac forget about MS Project because it does not support Mac. If you need for real-time collaboration Smartsheet excels at that. Smartsheet also supports sheets way beyond project …
Chose Smartsheet
Considering the fact that the organization does not use email services, Google Sheets cannot guarantee high-level security for our files. Also, there are some other features offered by Smartsheet that are not offered by Google Sheets, such as attaching files to sheets.
Chose Smartsheet
  • MS Project: Desktop standalone mostly, no online collaboration with other users, other functions are great.
  • IRA: Too complicated with too many options and functions with apps, not easy to have a whole picture of projects. It's too difficult of a web UI to enter or update data …
Chose Smartsheet
We do not use Gmail as our company email service, so Google Sheets does not offer the same level of file security as Smartsheet. Smartsheet offers other features that Google Sheets does not, such as attaching files to a sheet. Although Google Sheets has a more modern look to …
Chose Smartsheet
Sheets by Google lacks the super-useful premade templates and locks people into using their Gmail addresses.
Top Pros
Top Cons
Features
Jira SoftwareSmartsheet
Project Management
Comparison of Project Management features of Product A and Product B
Jira Software
-
Ratings
Smartsheet
7.7
123 Ratings
2% above category average
Task Management00 Ratings8.1120 Ratings
Resource Management00 Ratings8.7102 Ratings
Gantt Charts00 Ratings7.9103 Ratings
Scheduling00 Ratings8.5105 Ratings
Workflow Automation00 Ratings8.094 Ratings
Team Collaboration00 Ratings8.3116 Ratings
Support for Agile Methodology00 Ratings8.476 Ratings
Support for Waterfall Methodology00 Ratings5.674 Ratings
Document Management00 Ratings6.595 Ratings
Email integration00 Ratings7.994 Ratings
Mobile Access00 Ratings7.290 Ratings
Timesheet Tracking00 Ratings6.257 Ratings
Change request and Case Management00 Ratings8.163 Ratings
Budget and Expense Management00 Ratings8.069 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Jira Software
-
Ratings
Smartsheet
6.6
61 Ratings
12% below category average
Quotes/estimates00 Ratings5.639 Ratings
Invoicing00 Ratings6.132 Ratings
Project & financial reporting00 Ratings7.155 Ratings
Integration with accounting software00 Ratings7.629 Ratings
Best Alternatives
Jira SoftwareSmartsheet
Small Businesses
GitLab
GitLab
Score 8.9 out of 10
FunctionFox
FunctionFox
Score 8.3 out of 10
Medium-sized Companies
GitLab
GitLab
Score 8.9 out of 10
SAP Ruum
SAP Ruum
Score 9.0 out of 10
Enterprises
GitLab
GitLab
Score 8.9 out of 10
Quickbase
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Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Jira SoftwareSmartsheet
Likelihood to Recommend
8.7
(186 ratings)
8.4
(141 ratings)
Likelihood to Renew
9.0
(35 ratings)
10.0
(23 ratings)
Usability
6.9
(28 ratings)
8.6
(12 ratings)
Availability
5.3
(3 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
10.0
(1 ratings)
Support Rating
8.8
(23 ratings)
8.1
(45 ratings)
Online Training
8.0
(1 ratings)
7.0
(1 ratings)
Implementation Rating
9.0
(1 ratings)
10.0
(6 ratings)
Ease of integration
7.7
(8 ratings)
-
(0 ratings)
User Testimonials
Jira SoftwareSmartsheet
Likelihood to Recommend
Atlassian
The Jira software works well for managing scrum boards and allocating resources to a task. When your Epics and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization. It would benefit from having a public documentation or repository feature.
Read full review
Smartsheet
For teams and users who are very familiar with Excel and its mode of operation, Smartsheet will feel like a walkover. If you have a number of users who use Excel or Google Sheets for their personal project management then you will find this tool to be very useful and somewhat familiar.
Teams that may be used to other project management suites or styles would find Smartsheet a bit challenging to adapt to, as formulas and formatting can be challenging to adapt to.
Read full review
Pros
Atlassian
  • Running sprints and tracking progress of roadmap, epics, story, task and subtask
  • The user interface is great. It allows tables inside details, have common shortcuts and clean design.
  • Can create custom dashboards and can view data in multiple ways
  • Advanced access rights based on role
Read full review
Smartsheet
  • The easy to use dashboard has enabled us get comprehensive view of projects across the entire business.
  • It has streamlined internal communication with ease of sharing information across different teams.
  • Smartsheet automates our workflows, enhances collaboration and ensures there are no data silos.
  • I like that it saves time for us and ensures we spend less time switching between apps.
Read full review
Cons
Atlassian
  • Management of the software is very difficult at times, although has improved.
  • Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all).
  • Better integration with Trello, would love to see this happen. Right now it's very clumsy.
Read full review
Smartsheet
  • Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
  • Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency
Read full review
Likelihood to Renew
Atlassian
This is because Jira Software generates a huge profit for an affordable price. Having a tool that makes team management transparent and effective is very valuable.
In addition, the renewal of Jira Software and all Atlassian tools is predictable and clear, as the prices are published on the Atlassian website and there is no pyramid of intermediaries.
Read full review
Smartsheet
It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
Read full review
Usability
Atlassian
JIRA Software is a pretty complex tool. We have a project manager for JIRA who onboarded us, created our board, and taught us the basics. I think it would have been pretty overwhelming to learn without her. JIRA offers so much functionality that I'm not aware of -- I constantly need to Google or ask others about existing features. Also, although they are all under the Atlassian umbrella, I find it difficult to switch between JIRA Software and Confluence.
Read full review
Smartsheet
Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
Read full review
Support Rating
Atlassian
Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.
Read full review
Smartsheet
I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
Read full review
Online Training
Atlassian
One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
Read full review
Smartsheet
No answers on this topic
Implementation Rating
Atlassian
Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
Read full review
Smartsheet
It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
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Alternatives Considered
Atlassian
Jira Software has more integrations and has more features than many of its competitors. While some of its competitors do have better UI/UX than Jira Software, they have improved this greatly over time. Atlassian also acquired Trello years ago, so that adds better user interfaces to the system. They do also offer a pretty in-depth library of how to customize the platform that others don't.
Read full review
Smartsheet
Jira and Redmine are much more robust and technologically advanced project management solutions. I enjoy using either when managing a very large project. However, I prefer to use Smartsheet for my smaller to medium sized projects. As for Google Drive - I would say that Google sheets and Smartsheet are almost identical in my opinion when it comes to functionality. Personally I prefer to manage smaller projects via Google Drive, but it is a personal preference!
Read full review
Return on Investment
Atlassian
  • Jira has positively made our company's daily activities much better organized
  • With Jira we can track progress and follow up on tasks
  • Jira has great reporting tools which aggregate various data and give us a good overview of our teams capacity
Read full review
Smartsheet
  • This has really opened up collaboration across teams. A lot less working in silos.
  • It hasn't fully replaced any one tool so it means having to go to another place. Hopefully, we can eliminate a tool or two in the next six months.
Read full review
ScreenShots