Likelihood to Recommend The Jira software works well for managing scrum boards and allocating resources to a task. When your Epics and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization. It would benefit from having a public documentation or repository feature.
Read full review TeamGantt is wonderful for organizing long and short term projects that have lots of tasks and or people involved. I love that it's "in the cloud" so I can manage no matter where I am or what device I'm using. There is a mobile app that is quite easy to use and sized nicely for people who have trouble reading small/fine print. I find it to be a well-suited tool for ongoing projects where the tasks change weekly - I use it for my newsletter planning. You can assign and label tasks which is super convenient for me and my Team. All through the week we are making changes and suggestions in TeamGantt and as we get closer to publication day we mark the stories and objects as done so we know we will finish everything before our deadline.
Read full review Pros Running sprints and tracking progress of roadmap, epics, story, task and subtask The user interface is great. It allows tables inside details, have common shortcuts and clean design. Can create custom dashboards and can view data in multiple ways Advanced access rights based on role Read full review In TeamGantt, clients can remark on any undertaking and keep their visits inside the errands. Reports can likewise be connected to any undertaking. Clients can channel the errands by the due date and what their identity is relegated to, and they can change over Gantt graphs into PDFs. The arrangement is accessible for each client each month's membership premise and offers support using telephone and email. Read full review Cons Management of the software is very difficult at times, although has improved. Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all). Better integration with Trello, would love to see this happen. Right now it's very clumsy. Read full review Task assignment matrix is a bit clunky. It's a bit difficult to see distribution of work for each assignee, but not impossible. Read full review Likelihood to Renew This is because Jira Software generates a huge profit for an affordable price. Having a tool that makes team management transparent and effective is very valuable.
In addition, the renewal of Jira Software and all Atlassian tools is predictable and clear, as the prices are published on the Atlassian website and there is no pyramid of intermediaries.
Dustin Ghia Lead Consultant - Solutions Architect - Software Engineer
Read full review Usability JIRA Software is a pretty complex tool. We have a project manager for JIRA who onboarded us, created our board, and taught us the basics. I think it would have been pretty overwhelming to learn without her. JIRA offers so much functionality that I'm not aware of -- I constantly need to Google or ask others about existing features. Also, although they are all under the Atlassian umbrella, I find it difficult to switch between JIRA Software and Confluence.
Read full review Support Rating Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.
Read full review I never interacted with them. That, in itself, I feel represents their quality. They made the resources available to me so that when I started to have a question, the answer was either right there for me, or easy to figure out without any trouble. So, I never felt the need!
Read full review Online Training One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
Read full review Implementation Rating Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
Read full review Alternatives Considered Jira Software has more integrations and has more features than many of its competitors. While some of its competitors do have better UI/UX than Jira Software, they have improved this greatly over time. Atlassian also acquired
Trello years ago, so that adds better user interfaces to the system. They do also offer a pretty in-depth library of how to customize the platform that others don't.
Read full review Our team uses
ClickUp for task management.
ClickUp has a Gantt chart feature, but it's based solely on the tasks we create in
ClickUp , so in order to create a client-facing chart, we'd have to completely change the way we assign tasks to our internal team. We use TeamGantt for the sole purpose of creating project plans and viewing project statuses at-a-glance. You might be able to use it for task management, but we don't.
Read full review Return on Investment Jira has positively made our company's daily activities much better organized With Jira we can track progress and follow up on tasks Jira has great reporting tools which aggregate various data and give us a good overview of our teams capacity Read full review TeamGantt has had an overall incredible return on investment. In the past, we have tracked strategies/projects manually (MS Excel, etc.). Having a tool like TeamGantt has improved our efficiency greatly. The ability to see where a project stands (intra-department) at-a-glance has improved our ability to observe statuses. TeamGantt has definitely helped remind me to drive on projects that would normally have gone "stale." Read full review ScreenShots