Jira Software vs. TestComplete

The Jira software works well for managing scrum boards and allocating resources to a task. When your Epics and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization. It would benefit from having a public documentation or repository feature.

Incentivized

To really make the most of TestComplete, at least some scripting is necessary. TestComplete works really well with clearly identifiable objects but needs some tweaking for objects that vary in e.g. quantity. We have some elements that vary, but the vast majority of UI elements have unique identifies, and those iterative elements can also be mapped to iterations of a semi-unique element (so more of a mapping of the item type that the specific item). I doubt the usability would be near as good if more items were not clearly identifiable. In our case, most are, and we handle our tests in form of nested keyword tests that occasionally also implement scripting when needed. Tedious tests like Verification of the correct presence and status of UI elements in all possible scenarios, and iterative tests of e.g. input values and combinations of such, are made easy to set up, execute and evaluate.

Incentivized

• Running sprints and tracking progress of roadmap, epics, story, task and subtask
• The user interface is great. It allows tables inside details, have common shortcuts and clean design.
• Can create custom dashboards and can view data in multiple ways
• Advanced access rights based on role

Incentivized

• TestComplete is great for working with our non-web applications.
• TestComplete allows us to interface with our web application in a robust way.
• Despite the age of our architecture, TestComplete handles the old stuff that's been around a while as well as the newer technology when we are able to implement it.

Incentivized

• Management of the software is very difficult at times, although has improved.
• Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all).
• Better integration with Trello, would love to see this happen. Right now it's very clumsy.

Incentivized

• Would love to see TC be a plugin for Visual Studio. Instead of VBScript or JavaScript, to use C# or VB.NET
• Easier to set up with iOS. Android is not bad but iOS seems slow and confusing to get up and running
• Built-in PDF reading support, built in Excel API

Incentivized

This is because Jira Software generates a huge profit for an affordable price. Having a tool that makes team management transparent and effective is very valuable.

In addition, the renewal of Jira Software and all Atlassian tools is predictable and clear, as the prices are published on the Atlassian website and there is no pyramid of intermediaries.

Incentivized

We have bigger test automation pack using test complete at the same time we also think this is not good performing tool for large number of test automation scripts.

Incentivized

JIRA Software is a pretty complex tool. We have a project manager for JIRA who onboarded us, created our board, and taught us the basics. I think it would have been pretty overwhelming to learn without her. JIRA offers so much functionality that I'm not aware of -- I constantly need to Google or ask others about existing features. Also, although they are all under the Atlassian umbrella, I find it difficult to switch between JIRA Software and Confluence.

Incentivized

It is usable when you become accustomed to its quirks. Not using it for two months and then you need to re-learn the quirks for some features (but some quirks are so awful that they will never fade from your memory). So, when using it regularly, it is possible to be quite productive, if no big correction in name mapping is needed.

Incentivized

Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.

Some bugs were quickly resolved, but most UX quirks of the tool are just marked "as designed". No follow up for enhancement request.

Incentivized

One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.

Incentivized

Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.

Incentivized

If you develop a mobile application and your testing process goes in cloud, probably you will face a problem - how to implement a stable connection between your mobile devices and testing servers

Incentivized

Jira Software has more integrations and has more features than many of its competitors. While some of its competitors do have better UI/UX than Jira Software, they have improved this greatly over time. Atlassian also acquired Trello years ago, so that adds better user interfaces to the system. They do also offer a pretty in-depth library of how to customize the platform that others don't.

Incentivized

TestComplete stacks up against them in terms of GUI and seamless performance. It records each and every step and action been performed in the application and produces a detailed report in a well-structured manner. It can connect and access seamlessly among various databases directly to speed up the testing process.

Incentivized

• Jira has positively made our company's daily activities much better organized
• With Jira we can track progress and follow up on tasks
• Jira has great reporting tools which aggregate various data and give us a good overview of our teams capacity

Incentivized

• On one of the applications, I've reduced the testing time from a month to five days.
• I don't always have time to create tests for new features, then I revert to manual testing.
• The Zephyr reports have given management insight on what happens in the QA department.

Incentivized