What users are saying about
Top Rated
1818 Ratings
32 Ratings
Top Rated
1818 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Jira Software

Despite my frustrations with our team's specific setups, I have to say that JIRA is truly a wonderful project management tool for large teams and companies. If your team is very small, simpler software would probably meet your needs. But JIRA offers so many features, giving you granular control over every element of your board, and integrating seamlessly with Confluence and Salesforce. JIRA has become the hub of our product team.
Elissa Bernstein | TrustRadius Reviewer

Upland Kapost

Kapost has potential to be a great asset in small and large orgs. If you're not producing a great deal of content, or coordinating across a large team, there's still tremendous value, but it scales as your org scales because it makes it easier to coordinate and manage large teams and large content archives.
Scott Barker | TrustRadius Reviewer

Feature Rating Comparison

Content Creation

Jira Software
Upland Kapost
8.6
Ideation
Jira Software
Upland Kapost
8.0
Approval workflows
Jira Software
Upland Kapost
8.6
Content collaboration
Jira Software
Upland Kapost
8.6
Content calendar
Jira Software
Upland Kapost
8.6
Network for content licensing/production
Jira Software
Upland Kapost
9.0

Content Publishing

Jira Software
Upland Kapost
8.1
Content hub
Jira Software
Upland Kapost
8.0
Forms / Gated content
Jira Software
Upland Kapost
7.7
Embedded CTAs
Jira Software
Upland Kapost
7.9
Content distribution
Jira Software
Upland Kapost
9.0
Content promotion
Jira Software
Upland Kapost
8.3
Content automation
Jira Software
Upland Kapost
8.0

Content Reporting & Analytics

Jira Software
Upland Kapost
7.9
Audience profiling and targeting
Jira Software
Upland Kapost
8.0
Closed-loop tracking and reporting
Jira Software
Upland Kapost
8.0
Content performance analytics
Jira Software
Upland Kapost
7.7
Campaign optimization dashboard
Jira Software
Upland Kapost
8.0
Competitive analytics
Jira Software
Upland Kapost
7.9

Pros

Jira Software

  • Manages Epics (projects) very well. Tasks can be adjusted easily along with their corresponding Story Points. The Backlog can be easily managed by moving Tasks around as needed.
  • Notifications can be automatically sent out (if setup) to the Developer when new work is assigned.
  • Epics/Tasks/backlog items can be managed through an easy to use drag and drop process.
  • Agile. Easy to work with (very intuitive)
Anonymous | TrustRadius Reviewer

Upland Kapost

  • Filtering: If you make the most out of your custom details and custom fields, you can gain newfound access to materials that may have long been lost in the ether. It's really easy for us, for instance, to see all of our videos at once. Or everything targeting a certain buying stage. Or you can keyword search to see everything on one topic.
  • Workflows: It's really nice to lay out "who sees what when" in a digital way, because everyone involved on an asset can easily see what stage things are at. You can also set deadlines to tasks, which seems a bit more firm than a casual email, because you can visually see how meeting your deadline fits within the whole timeline.
  • Calendars: The calendar feature is nice for us because we have a blog, so we can see when everything is (supposed) to go live. It's easy to see when I, as a copy editor, should be expecting work, so I can align my day accordingly. Way better than the old-fashioned "mental note" system.
Susan Kemp | TrustRadius Reviewer

Cons

Jira Software

  • Make certain the full end to end processes are documented - changing flows will impact the lineage of your data
  • Make certain someone on the team has JIRA experience or have a vendor support you in the implementation
  • Look at full functions offered out of the box and understand additional plug-ins that may be needed.
Anonymous | TrustRadius Reviewer

Upland Kapost

  • Social media distribution needs improvement. Specifically a calendar for planned Tweets and a better way to schedule multiple shares of the same content.
  • System performance is somewhat slow.
  • Should be an easier way to make changes, like adding custom fields or publication destinations, to all content types, rather than one at a time.
Amber Newman | TrustRadius Reviewer

Likelihood to Renew

Jira Software

Jira Software 5.5
Based on 33 answers
While there are no fundamental problems with JIRA, I'm unsure that I will be working myself very closely with users of Atlassian Confluence. The client base I am concerned with tend to be more integrated with Amazon, IBM BlueMix / Watson, open source LAMP/PHP (WordPress, MediaWiki) & those that rely on more proprietary CMS would tend to use Sharepoint not Confluence. JIRA seems to me to stand or fall with the rest of the Atlassian silo or suite, as it is not closely integrated with Sharepoint or mediawiki based reporting or knowledge management. Data interchange standards in this area are weak so Microsoft, open source LAMP projects using Phabricator, and Atlassian JIRA seem to be three distinct silos, with Amazon, Google & IBM offering their own tools for similar needs.
Anonymous | TrustRadius Reviewer

Upland Kapost

Upland Kapost 10.0
Based on 2 answers
We are using some other systems that might have replaced Kapost, but none of them had the workflow functionality we were looking for. So, we're sticking with Kapost for now.
Lenore Brown | TrustRadius Reviewer

Usability

Jira Software

Jira Software 8.1
Based on 25 answers
I think JIRA has a lot of complexity for a less technical user and I am torn between whether that is an essential problem. I tend to believe that users should choose the tool that fits the work; this means does it make sense for the typical user and how much integration with other systems does it provide? If both of these things are high, I would say the tool deserves high consideration. As a technical tool I think JIRA falls squarely in line with technical expectations - it also provides a high degree of integration possibilities with other tools. I suppose if you were forced to choose one tool you should plan on a staggered approach to rolling it out, starting with the technical team guided by someone with a process background.
Anonymous | TrustRadius Reviewer

Upland Kapost

Upland Kapost 7.0
Based on 1 answer
The calendar view is a great feature and so are the custom views. It is relatively easy to see a clear view of what content the user is responsible for and then the due dates associated to it. The ability to create and update workflows for the team is easy to navigate and keeps us on track.
Anonymous | TrustRadius Reviewer

Support Rating

Jira Software

Jira Software 8.7
Based on 43 answers
The biggest plus that Jira offers is the way it allows you to customize everything. I love the mobile app too, it allows you to keep track even if you are away from desktop. You can easily integrate other software (Slack, GitHub) with Jira and search within it easily.
Anonymous | TrustRadius Reviewer

Upland Kapost

Upland Kapost 8.3
Based on 2 answers
The reputation of the product matches up to its reputation as one of the leaders in the space. I love that you can share and access content at your fingertips from anywhere. The downside is that it does not have the prettiest interface but you can get over this with its functionality.
Anonymous | TrustRadius Reviewer

Online Training

Jira Software

Jira Software 8.0
Based on 1 answer
One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
Anonymous | TrustRadius Reviewer

Upland Kapost

No score
No answers yet
No answers on this topic

Implementation Rating

Jira Software

Jira Software 9.0
Based on 2 answers
Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
Bo Acimovic | TrustRadius Reviewer

Upland Kapost

No score
No answers yet
No answers on this topic

Alternatives Considered

Jira Software

JIRA support has been incredibly helpful with any issues that have come up, from technical glitches (few and far between) and increasing user knowledge of the capability of JIRA. The capabilities of JIRA are endless and can be adapted to fit nearly any organizations individual needs. JIRA also has a vast capability to integrate with a variety of software products used throughout many different companies.
Mitchell Brand | TrustRadius Reviewer

Upland Kapost

Workfront has a lot of great features, but Kapost was the right tool for what we needed at the time. With a team of our size, we had to make sure we weren't biting off more than we could chew and the project never got off the ground. We had to be thoughtful with how we rolled it out.
Jim MacLeod | TrustRadius Reviewer

Scalability

Jira Software

No score
No answers yet
No answers on this topic

Upland Kapost

Upland Kapost 8.0
Based on 1 answer
It's easy to expand across an organization and the software is continuously being improved with new features rolled out to all users
Amanda Joshi | TrustRadius Reviewer

Return on Investment

Jira Software

  • Sprints management is relatively simple and straightforward.
  • As our organization matures, we will be able to take more advantage of JIRA's reporting tools to help us refine our processes.
  • By keeping things relatively simple and transparent (everyone can view all tickets -- no crazy permission schemes), the entire org has visibility into our development process.
Jonathan Mendelson | TrustRadius Reviewer

Upland Kapost

  • It allows us all to compare other email campaigns to each other. We are also able to get almost instant results.
  • By having a working one system - we all can expect the same quality newsletters versus using an outside designer.
Anonymous | TrustRadius Reviewer

Pricing Details

Jira Software

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Jira Software Editions & Modules

Edition
FreeFree
Standard7.002
Premium14.002
EnterpriseContact Sales
  1. Per User Per Month
Additional Pricing Details

Upland Kapost

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Upland Kapost Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Jira Software
8.9
Upland Kapost
7.6

Likelihood to Renew

Jira Software
5.5
Upland Kapost
10.0

Usability

Jira Software
8.1
Upland Kapost
7.0

Reliability and Availability

Jira Software
5.3
Upland Kapost

Performance

Jira Software
8.0
Upland Kapost

Support Rating

Jira Software
8.7
Upland Kapost
8.3

Online Training

Jira Software
8.0
Upland Kapost

Implementation Rating

Jira Software
9.0
Upland Kapost

Scalability

Jira Software
Upland Kapost
8.0

Add comparison