Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GitLab
Score 8.9 out of 10
N/A
GitLab DevSecOps platform enables software innovation by aiming to empower development, security, and operations teams to build better software, faster. With GitLab, teams can create, deliver, and manage code quickly and continuously instead of managing disparate tools and scripts. GitLab helps teams across the complete DevSecOps lifecycle, from developing, securing, and deploying software. Differentiators, as described by Gitlab: Simplicity: With GitLab, DevSecOps can…
$0
per month per user
JitBit Help Desk
Score 9.2 out of 10
Small Businesses (1-50 employees)
JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.N/A
Pricing
GitLabJitBit Help Desk
Editions & Modules
GitLab Essential
$0
per month per user
GitLab Premium
$29
per month per user
GitLab Ultimate
$99
per month per user
No answers on this topic
Offerings
Pricing Offerings
GitLabJitBit Help Desk
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Features
GitLabJitBit Help Desk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
GitLab
-
Ratings
JitBit Help Desk
10.0
3 Ratings
24% above category average
Organize and prioritize service tickets00 Ratings10.03 Ratings
Subscription-based notifications00 Ratings10.02 Ratings
ITSM collaboration and documentation00 Ratings10.01 Ratings
Ticket creation and submission00 Ratings10.03 Ratings
Ticket response00 Ratings10.03 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
GitLab
-
Ratings
JitBit Help Desk
8.0
3 Ratings
3% above category average
External knowledge base00 Ratings8.01 Ratings
Internal knowledge base00 Ratings8.03 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
GitLab
-
Ratings
JitBit Help Desk
9.5
2 Ratings
21% above category average
Customer portal00 Ratings9.72 Ratings
Email support00 Ratings9.92 Ratings
Help Desk CRM integration00 Ratings9.01 Ratings
Best Alternatives
GitLabJitBit Help Desk
Small Businesses
Git
Git
Score 10.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Git
Git
Score 10.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Perforce Helix Core
Perforce Helix Core
Score 6.3 out of 10
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GitLabJitBit Help Desk
Likelihood to Recommend
8.8
(120 ratings)
10.0
(3 ratings)
Likelihood to Renew
9.9
(4 ratings)
-
(0 ratings)
Usability
9.0
(5 ratings)
-
(0 ratings)
Support Rating
9.1
(11 ratings)
-
(0 ratings)
User Testimonials
GitLabJitBit Help Desk
Likelihood to Recommend
GitLab
We started to use GitLab for hosting git source code repositories of our projects only but slowly we started to use it to store container images, packages, dependency proxy as well infrastucture registry and it is now well suited for Continuous Integration in our projects, It wasn't that good in Continuous Deployment before 12.0 version but after 12.0 it is amazingly good for Continuous Deployment as well since it keeps deployment information in a well organized manner which can be configure in ci yaml configuration.
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JitBit Software
If your budget is really tight, then JitBit is not for you. It's kind of pricey. That said, JitBit HelpDesk is very robust--we've never had one second of downtime in my two years of using it. It depends on what's important to you. If you need rock-solid Help Desk and stellar, trouble-free performance, then JitBit it. If not, there are alternatives that are much less expensive. The cloud version might be less expensive for companies that don't need an on-premise solution.
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Pros
GitLab
  • GitLab excels in managing code versions, allowing easy tracking of changes, branch management, and merging contributions.
  • It helps maintain code stability and reliability, saving time and effort in the development or research workflow.
  • Powerful code review features, enabling collaboration and feedback among team members.
  • Robust project management features, including issue tracking, kanban boards, and milestones.
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JitBit Software
  • Fantastic ticketing system to keep track of old conversations from clients.
  • Fantastic analytics and metric tracking.
  • Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
  • Super easy to learn and use. If you can use your email, you can use JitBit.
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Cons
GitLab
  • CI variables management is sometimes hard to use, for example, with File type variables. The scope of each variable is also hard to guess.
  • Access Token: there are too many types (Personal, Project, global..), and it is hard to identify the scope and where it comes from once created.
  • Runners: auto-scaled runners are for the moment hard to put in place, and monitoring is not easy.
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JitBit Software
  • Better feature request timing.
  • Email notification filtering.
  • Automation of integrations.
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Likelihood to Renew
GitLab
Gitlab is the best in its segment. They have a free version, they have open-source software, they provide a good service with their SaaS product, they are a fully-remote company since the beginning (which means they are fully distributed and have forward-thinking IMO). I would certainly recommend them to everyone.
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JitBit Software
No answers on this topic
Usability
GitLab
I find it easy to use, I haven't had to do the integration work, so that's why it is a 9/10, cause I can't speak to how easy that part was or the initial set up, but day to day use is great!
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JitBit Software
No answers on this topic
Support Rating
GitLab
At this point, I do not have much experience with Gitlab support as I have never had to engage them. They have documentation that is helpful, not quite as extensive as other documentation, but helpful nonetheless. They also seem to be relatively responsive on social media platforms (twitter) and really thrived when GitHub was acquired by Microsoft
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JitBit Software
No answers on this topic
Alternatives Considered
GitLab
GitLab is easily the preferred tool when it comes to versioning and source control. With other tools the UI often feels outdated and clunky leading to inefficiency and confusion. With some of the sleeker tools such as GitKraken, while the aesthetic is pleasing, the experience is plagued by a lack of support, lack of optional plugins, and a plethora of bugs that cause unnecessary legwork to resolve. GitLab is the best of both aesthetic and functionality
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JitBit Software
We've looked at several different Help Desk solutions, but the names escape me at the moment. We looked at Spiceworks and didn't find it to be bad but we didn't like the ads. There is a purchase version for about $500/year, but we still decided against it--I can't recall why. JitBit's reviews and history are both very good. And if two years worth of no issues is any indication of how well it works, then that alone speaks for itself. I have used other Help Desk applications over the past 20 years and none are perfect, but a hassle-free experience gets a gold star from me.
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Return on Investment
GitLab
  • We were able to streamline our project's codebase which made us very organised and laid out a proper plan for development.
  • Our deployment and infra pipelines are well structured now making our process 10x faster.
  • We are more focused into project building rather infra, as infra is totally on autopilot mode. Which has enabled us to grow our ROI by records.
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JitBit Software
  • Allowed us to blow up the amount of employees we had in our company.
  • Created accountability between teams, which reduced bickering and finger pointing.
  • Brought light to blind spots in work flow.
  • Every, EVERY, hand off is fast, clear and understood between employees... It's great.
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ScreenShots

GitLab Screenshots

Screenshot of GitLab, a comprehensive DevSecOps platform.Screenshot of Security DashboardScreenshot of Merge Request