JitBit Help Desk vs. Opsview Monitor

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
JitBit Help Desk
Score 8.4 out of 10
Small Businesses (1-50 employees)
JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.N/A
Opsview Monitor
Score 9.0 out of 10
N/A
Opsview Monitor is an IT infrastructure and application monitoring solution. It monitors the infrastructure, applications, and endpoints of a network, and supports add-ons for automation and data exporting. Opsview also offers a free version of Monitor.N/A
Pricing
JitBit Help DeskOpsview Monitor
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
JitBit Help DeskOpsview Monitor
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
JitBit Help DeskOpsview Monitor
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
JitBit Help Desk
10.0
3 Ratings
20% above category average
Opsview Monitor
-
Ratings
Organize and prioritize service tickets10.03 Ratings00 Ratings
Subscription-based notifications10.02 Ratings00 Ratings
ITSM collaboration and documentation10.01 Ratings00 Ratings
Ticket creation and submission10.03 Ratings00 Ratings
Ticket response10.03 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
JitBit Help Desk
8.0
3 Ratings
1% below category average
Opsview Monitor
-
Ratings
External knowledge base8.01 Ratings00 Ratings
Internal knowledge base8.03 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
JitBit Help Desk
9.5
2 Ratings
16% above category average
Opsview Monitor
-
Ratings
Customer portal9.72 Ratings00 Ratings
Email support9.92 Ratings00 Ratings
Help Desk CRM integration9.01 Ratings00 Ratings
Best Alternatives
JitBit Help DeskOpsview Monitor
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Auvik
Auvik
Score 8.8 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Auvik
Auvik
Score 8.8 out of 10
Enterprises
SAP Service Cloud
SAP Service Cloud
Score 9.4 out of 10
Veeam ONE
Veeam ONE
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JitBit Help DeskOpsview Monitor
Likelihood to Recommend
10.0
(3 ratings)
9.0
(2 ratings)
User Testimonials
JitBit Help DeskOpsview Monitor
Likelihood to Recommend
JitBit Software
If your budget is really tight, then JitBit is not for you. It's kind of pricey. That said, JitBit HelpDesk is very robust--we've never had one second of downtime in my two years of using it. It depends on what's important to you. If you need rock-solid Help Desk and stellar, trouble-free performance, then JitBit it. If not, there are alternatives that are much less expensive. The cloud version might be less expensive for companies that don't need an on-premise solution.
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Opsview
If you know Nagios or Nagios-like monitoring systems, OpsView will be really easy for you to learn and manage. Migrations process will be relatively easy. You're getting great U/I that will speed up adding new objects to the system and present data in a clear, organized way. In addition it's easy to create dedicated dashboards for your clients.
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Pros
JitBit Software
  • Fantastic ticketing system to keep track of old conversations from clients.
  • Fantastic analytics and metric tracking.
  • Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
  • Super easy to learn and use. If you can use your email, you can use JitBit.
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Opsview
  • Easily extensible. We write many of our own monitoring plugins for Opsview and use open source Nagios community plugins as well
  • Quick to deploy. Don't need to worry about all of the dependencies that you need to with something like Nagios
  • It just works. Most of the housekeeping tasks are completely automated
  • Nice visualizations and dashboards
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Cons
JitBit Software
  • Better feature request timing.
  • Email notification filtering.
  • Automation of integrations.
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Opsview
  • pricey
  • build in cloud monitoring packs need to be improved
  • smb version is missing some powerfull features
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Alternatives Considered
JitBit Software
We've looked at several different Help Desk solutions, but the names escape me at the moment. We looked at Spiceworks and didn't find it to be bad but we didn't like the ads. There is a purchase version for about $500/year, but we still decided against it--I can't recall why. JitBit's reviews and history are both very good. And if two years worth of no issues is any indication of how well it works, then that alone speaks for itself. I have used other Help Desk applications over the past 20 years and none are perfect, but a hassle-free experience gets a gold star from me.
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Opsview
Nagios and Zabbix - Opsview is much easier to setup and operate than both of them. SolarWinds Orion - Opsview is much more economical
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Return on Investment
JitBit Software
  • Allowed us to blow up the amount of employees we had in our company.
  • Created accountability between teams, which reduced bickering and finger pointing.
  • Brought light to blind spots in work flow.
  • Every, EVERY, hand off is fast, clear and understood between employees... It's great.
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Opsview
  • helps to discover and remediate infrastructure problems quickly
  • helps to present SLA diagrams for clients
  • speeds up deployment proces for new solutions
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ScreenShots

Opsview Monitor Screenshots

Screenshot of Opsview Monitor Dashboard