What users are saying about
11 Ratings
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Score 9.1 out of 101

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Likelihood to Recommend

Jive Hosted VoIP

I would recommend Jive for any SMB organization as it makes them look larger than they are and allows for powerful tools at a reasonable price. Small business especially can benefit from its ability to route calls in multiple ways allowing them to add diversity in their call tree and allow less users to act like more users.
Large business can also benefit from Jive simply by virtue of the system being easy to use. In a large org, the call tree can be complicated. Jive's easy to use drag and drop interface allows for ease of implementation by large org's making setup of the PBX a snap.
Mike Madsen profile photo

Feature Rating Comparison

Cloud PBX

Jive Hosted VoIP
8.9
Hosted PBX
Jive Hosted VoIP
9.5
Multi-level Interactive Voice Response (IVR)
Jive Hosted VoIP
9.2
User templates
Jive Hosted VoIP
8.3
Call reports
Jive Hosted VoIP
7.8
Directory of employee names
Jive Hosted VoIP
9.8

Call Management

Jive Hosted VoIP
9.1
Answering rules
Jive Hosted VoIP
9.4
Call recording
Jive Hosted VoIP
8.5
Call park
Jive Hosted VoIP
9.2
Call screening
Jive Hosted VoIP
8.9
Message alerts
Jive Hosted VoIP
9.5

VoIP system collaboration

Jive Hosted VoIP
9.7
Video conferencing
Jive Hosted VoIP
10.0
Audio conferencing
Jive Hosted VoIP
9.4

Mobile apps

Jive Hosted VoIP
9.5
Mobile app for iOS
Jive Hosted VoIP
9.5
Mobile app for Android
Jive Hosted VoIP
9.6

Pros

  • The ease of use is probably the number one case I can make for Jive. It is so simple to navigate their online platform and to create dial plans within a few minutes. Their drag and drop dial plan builder is fantastic. And I can change it on the fly and in a matter of minutes - without having to call a support center.
  • Jive's support is also fantastic. They essentially send a welcome email, walk you through about five steps to port numbers into their system, and then say, "okay - we're ready to walk you through the set-up whenever you are ready - any time, any day." When I called, the agent was incredibly helpful and walked me through the things I needed to do to get set-up and then also walked me through all the features. He set-up the things we could set-up on the phone and showed me how to configure other features when the time was right.
  • The sales process was very easy. We called, talked to an agent, and got a proposal within about 15 minutes. We evaluated the proposal and notified them the following day that we were ready. Because porting numbers takes a few days, we took the few days to ensure everything was set-up and ready to go. The numbers went live a few days later and we haven't looked back since; so seamless!
  • The app is a great plus. It is very easy to use.
  • Not only were we able to actualize substantial savings right off the bat, Jive also came with a subscription to GoToMeeting for every user, which saved us additional dollars we've been paying for web conferencing services.
Tyler Collum profile photo

Cons

  • Text messaging would be an awesome feature that the system is lacking.
Scott French profile photo

Likelihood to Renew

Jive Hosted VoIP9.0
Based on 1 answer
I think Jive still has a potential to improve. We really like it in out company.
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Alternatives Considered

Phone.com did not have a connector to Zoho, I was a loyal Phone.com User for several years, however when we switched our CRM to ZOHO, I needed to ensure our sales goals were being met. I did notice a few outages with Phone.com over the 2 years we were with them, JIVE has not had a single outage in the year we have had their service.
Scott French profile photo

Return on Investment

  • I've been able to keep sales people in compliance with their goals and be able to track them. Great positive impact.
  • My old system was able to send and receive SMS, so I'm missing that feature a little.
Scott French profile photo

Screenshots

Pricing Details

Jive Hosted VoIP

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
0.00*
1.  N/A
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. Jive provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.