GoTo Connect vs. Microsoft Teams

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoTo Connect
Score 8.0 out of 10
N/A
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
$19
per month per user
Microsoft Teams
Score 8.0 out of 10
N/A
Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.
$5
per month
Pricing
GoTo ConnectMicrosoft Teams
Editions & Modules
Basic
Starting at $19
per month per user
Standard
Starting at $20
per month per user
Premium
Starting at $30
per month per user
Free
$0.00
per user/per month
Microsoft 365 Business Basic
$5.00
per user/per month
Microsoft 365 Business Standard
$12.50
per user/per month
Office 365 E3
$20.00
per user/per month
Offerings
Pricing Offerings
GoTo ConnectMicrosoft Teams
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsSign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.Discounts are available for non profit organizations.
More Pricing Information
Community Pulse
GoTo ConnectMicrosoft Teams
Considered Both Products
GoTo Connect
Chose GoTo Connect
Microsoft Teams is far superior for the ease of use and meeting audio/video quality, however, GoToConnect is much more cost-effective, I doubt I could get those same features for the same price with Microsoft's ecosystem.
Chose GoTo Connect
We were looking for a comprehensive solution that consolidates communication channels and GoTo Connect aims to be an all-in-one system, offering phones, meetings, and messaging within a unified platform. GoTo Connect is also part of the LogMeIn suite, and we already use other …
Chose GoTo Connect
GoTo connect is simple to use. It supports a lot of emojis and features so it is always fun using GoTo Connect. Comparatively GoTo connect has less features than mentioned applications but this makes it fluent to use. There is no lag or any glitch so far i have faced
Chose GoTo Connect
Teams seems more advanced and suited to bigger audiences, GoTo Connect seems like its a more basic version suited to smaller audiences. If you are looking to get started with an easy to use and full functioning meeting system with good audio visual then this is a great place to …
Chose GoTo Connect
In actuality, I did not go with GoTo Connect. Teams ended up being just as effective and also allows for Channels, which GoTo Connect did not have - or at least it was not too apparent. Although GoTo Connect is a great alternative, Teams has been more user-friendly and the …
Chose GoTo Connect
I find both of these options more modern and easier to use. These options also integrate more easily into our urrent workflow and provide more timely updates. These options feel like they are focused on being able to integrate into smaller organizations an not as focused on …
Chose GoTo Connect
In both cases we found GoToConnect easier to use and administer - and also cheaper than both Skype and Zoom
Chose GoTo Connect
It is similar. If GoTo Connect can give admin access to check phone messages of employees out of the office without needing a password it would make it much better. Also, if meetings can be accessed by the participant without downloading anything it would surpass zoom usage.
Chose GoTo Connect
It was hosted by the vendor so I didn't have a choice for which forum we would use for our meeting
Chose GoTo Connect
Very easily: it was the first we have tested. First days of Covid there was a lot of caos and we have not time for an market investigation
Chose GoTo Connect
For our purposes and past experience, Zoom and Airmeet were ok but not flexible enough at the time we used or needed them. Teams are pretty good, but while they may excel at videoconferencing, in my opinion, because they're a Microsoft product and massively known, their …
Chose GoTo Connect
GoTo Connect has always been the biggest and most reliable company in my experience. I didn't use another program but with GoTo Connect with their massive IP, I couldn't see myself going anywhere else. I knew they would be a reliable company given the overall size of the …
Microsoft Teams
Chose Microsoft Teams
Microsoft Teams edges above the conferencing competition by allowing file collaboration and ongoing group chats with coworkers. We selected Microsoft Teams for all our video & audio conference calls for it's ability to integrate with our Outlook client and make it easy for …
Top Pros
Top Cons
Features
GoTo ConnectMicrosoft Teams
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
GoTo Connect
8.4
170 Ratings
2% above category average
Microsoft Teams
-
Ratings
Hosted PBX8.4133 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.0115 Ratings00 Ratings
User templates8.6118 Ratings00 Ratings
Call reports7.8144 Ratings00 Ratings
Directory of employee names8.2151 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
GoTo Connect
8.4
180 Ratings
0% below category average
Microsoft Teams
-
Ratings
Answering rules8.9158 Ratings00 Ratings
Call recording8.2137 Ratings00 Ratings
Call park8.7128 Ratings00 Ratings
Call screening8.3134 Ratings00 Ratings
Message alerts8.2160 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
GoTo Connect
8.4
144 Ratings
2% above category average
Microsoft Teams
-
Ratings
Video conferencing8.0103 Ratings00 Ratings
Audio conferencing8.4143 Ratings00 Ratings
Video screen sharing8.589 Ratings00 Ratings
Instant messaging8.683 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
GoTo Connect
7.9
155 Ratings
5% below category average
Microsoft Teams
-
Ratings
Mobile app for iOS7.8132 Ratings00 Ratings
Mobile app for Android8.0115 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
GoTo Connect
-
Ratings
Microsoft Teams
7.2
183 Ratings
9% below category average
Task Management00 Ratings7.5138 Ratings
Gantt Charts00 Ratings6.270 Ratings
Scheduling00 Ratings7.9154 Ratings
Workflow Automation00 Ratings6.795 Ratings
Mobile Access00 Ratings8.0175 Ratings
Search00 Ratings7.4161 Ratings
Visual planning tools00 Ratings6.6112 Ratings
Communication
Comparison of Communication features of Product A and Product B
GoTo Connect
-
Ratings
Microsoft Teams
7.7
192 Ratings
4% below category average
Chat00 Ratings8.8191 Ratings
Notifications00 Ratings8.0190 Ratings
Discussions00 Ratings8.5178 Ratings
Surveys00 Ratings7.2105 Ratings
Internal knowledgebase00 Ratings7.1118 Ratings
Integrates with GoToMeeting00 Ratings7.147 Ratings
Integrates with Gmail and Google Hangouts00 Ratings6.243 Ratings
Integrates with Outlook00 Ratings8.8157 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
GoTo Connect
-
Ratings
Microsoft Teams
7.4
178 Ratings
9% below category average
Versioning00 Ratings7.1122 Ratings
Video files00 Ratings7.5151 Ratings
Audio files00 Ratings7.6153 Ratings
Document collaboration00 Ratings8.1165 Ratings
Access control00 Ratings7.5149 Ratings
Advanced security features00 Ratings7.0111 Ratings
Integrates with Google Drive00 Ratings6.353 Ratings
Device sync00 Ratings8.0124 Ratings
Best Alternatives
GoTo ConnectMicrosoft Teams
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Stackby
Stackby
Score 9.8 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
HCL Connections
HCL Connections
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoTo ConnectMicrosoft Teams
Likelihood to Recommend
7.9
(191 ratings)
8.1
(270 ratings)
Likelihood to Renew
6.5
(25 ratings)
6.0
(9 ratings)
Usability
7.7
(78 ratings)
7.2
(52 ratings)
Availability
9.0
(2 ratings)
9.0
(1 ratings)
Performance
9.5
(2 ratings)
8.0
(1 ratings)
Support Rating
8.3
(53 ratings)
8.3
(113 ratings)
Implementation Rating
8.0
(85 ratings)
10.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
6.2
(7 ratings)
Product Scalability
9.5
(2 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
6.9
(7 ratings)
User Testimonials
GoTo ConnectMicrosoft Teams
Likelihood to Recommend
GoTo (formerly LogMeIn)
GoToConnect is a powerful platform for correspondence. The user interface is straightforward, and installing the majority of clients only requires a small amount of preparation. GoTo Connect is an excellent choice for us because it's a reasonably priced solution that has all the necessary advanced capabilities that our company needs. GoTo Connect's high-quality calls and recording feature make it an excellent choice for offering customer care over the phone.
Read full review
Microsoft
Positive: The virtual workspace created for a work team within the same company, for the resemblance of information and communications in one place.Negative: The access for members of a non-profit organization who have external emails from the host but need the same access as an internal person since their volunteer work is part of the very core of the federation.
Read full review
Pros
GoTo (formerly LogMeIn)
  • GoTo Connect is a much more cost-effective solution rather than separate phone lines and video conferencing tools.
  • I conduct daily team meetings and project brainstorming sessions using video conferencing using GoTo Connect.
  • It integrates smoothly with our regularly used tools like Google Drive and has become very easy to share the documents we use.
Read full review
Microsoft
  • Virtual meetings - ease of set up and execution
  • File sharing! We build channels for projects, and being able to invite only project members is huge!
  • Peer-to-peer communications - being able to "ping" one of my colleagues, either text, video or call-only, on-demand, is what runs our business.
Read full review
Cons
GoTo (formerly LogMeIn)
  • I would like flexibility on billing - now set as auto-pay only on company credit card. We would like to pay by check or ACH.
  • Better integration of GoTo Meeting, which we also use (and like)
  • Better broad-plan pricing (like 'bundling') when we use multiple platforms as we do - and simplified billing
Read full review
Microsoft
  • The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened.
  • It uses lots of computational resources while running and thus, slows down the system sometimes.
  • It allows a few channels per team. The number of channels could be increased for better productivity.
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
Read full review
Microsoft
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Read full review
Usability
GoTo (formerly LogMeIn)
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
Read full review
Microsoft
User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
Read full review
Reliability and Availability
GoTo (formerly LogMeIn)
We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.
Read full review
Microsoft
Rare, but outages do happen
Read full review
Performance
GoTo (formerly LogMeIn)
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
Read full review
Microsoft
Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
Read full review
Support Rating
GoTo (formerly LogMeIn)
Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.
Read full review
Microsoft
Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
Read full review
Implementation Rating
GoTo (formerly LogMeIn)
The implementation of GoTo Connect was easy from the day of the kick-off call where a short brief was given about the company, a discussion around the project timelines, and the data dependencies on us to set up the platform. The updates around the project during the implementation and the hand holding after go-live is really appreciated
Read full review
Microsoft
I find everything I need for my day-to-day work.
Read full review
Alternatives Considered
GoTo (formerly LogMeIn)
Teams seems more advanced and suited to bigger audiences, GoTo Connect seems like its a more basic version suited to smaller audiences. If you are looking to get started with an easy to use and full functioning meeting system with good audio visual then this is a great place to get started. Teams has the edge with more people comfortable on how to use this and some more in depth features
Read full review
Microsoft
Our company and IT department previously used Skype for our communication needs. Skype was not dependable in my opinion, because it seems each time I used it during a call and/or a meeting, I and several other team members would get disconnected more than once. This caused a great interruption of our meeting, caused team members to have to ask others to repeat themselves and caused a general lack of interest in employee attendance during meetings.
Read full review
Contract Terms and Pricing Model
GoTo (formerly LogMeIn)
No answers on this topic
Microsoft
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
Read full review
Scalability
GoTo (formerly LogMeIn)
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
Read full review
Microsoft
It does not appear to have a limit to how many teams and employees we can have using it
Read full review
Professional Services
GoTo (formerly LogMeIn)
No answers on this topic
Microsoft
I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
Read full review
Return on Investment
GoTo (formerly LogMeIn)
  • This product definietly cost the company more but for ease of use and hosting team webinars made the ROI worth it
  • As a leader, I was able to confirm each of my AMs were doing what they were supposed to be doing with their clients with easy analytics
  • We were able to view attendee analytics and send messages for re-engagement
Read full review
Microsoft
  • I'm not sure I can point to a specific ROI, but it has improved our ability to communicate and work more effectively together.
  • It's also nice to have records of every interaction, photo, and document that has been shared. Less chance of something completely disappearing.
Read full review
ScreenShots

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General SettingsScreenshot of GoTo App - Meeting Chat (In-Session)