GoTo Connect vs. Vonage Business Communications

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoTo Connect
Score 8.0 out of 10
N/A
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
$19
per month per user
Vonage Business Communications
Score 7.6 out of 10
N/A
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.N/A
Pricing
GoTo ConnectVonage Business Communications
Editions & Modules
Basic
Starting at $19
per month per user
Standard
Starting at $20
per month per user
Premium
Starting at $30
per month per user
No answers on this topic
Offerings
Pricing Offerings
GoTo ConnectVonage Business Communications
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsSign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.
More Pricing Information
Community Pulse
GoTo ConnectVonage Business Communications
Considered Both Products
GoTo Connect
Chose GoTo Connect
We looked at several different VoIP providers before landing on GoToConnect for our final decision including Vonage & RingCentral, both of which charged for add-ons that we regularly used, but were included in the price of GoToConnect's service. We also really liked that …
Chose GoTo Connect
Vonage was horrible. When we started on VoIP, we were with Vocalocity. Vocalocity was great, but Vonage bought them out and one by one the features we had no longer worked. Voicemails no longer came into e-mails. Outgoing faxes never were sent and we didn't know - FOR …
Chose GoTo Connect
We first tested Vonage for Business at one of our sites. Support was very disappointing during the implementation. The tech I spoke to wasn't strong technically and suggested I get new network equipment because he was unable to help me resolve firewall issues. Once I was able …
Chose GoTo Connect
Vonage, Ring Central, and Suddenlink are all ones we considered. We did try Vonage and it was a disaster to say the least- they never ported all of the numbers, call quality was terrible, and the price was expensive for minimal services. GoToConnect took care of everything …
Chose GoTo Connect
GoTo Connect has been night and day better than vonage enterprise. With vonage enterprise we were fighting with their support on a daily basis either over a problem/outage or a mistake made when making a change to our system. There are more options available in GoTo Connect …
Chose GoTo Connect
More customization, simpler interface, better pricing!
Chose GoTo Connect
GoTo Connect (formerly Jive) was the first VOIP provider I ever used and it has done the job well so I have had no reason to go elsewhere. My initial evaluations of other services all seemed to be pretty equal to Jive, but Jive's pricing at that time was just a little more …
Chose GoTo Connect
GoToConnect is nice because it require no onsite appliances and is 100% cloud hosted, allowing us to distribute our phones where ever we needed. Over all the call quality was very good, and everything in the back end was very easy to use. It does not require any complicated …
Vonage Business Communications
Chose Vonage Business Communications
They are similar, besides the fact that you can make consistent phone calls with Jive. Jive also had customer service reps that would answer the phone and help.
Top Pros
Top Cons
Features
GoTo ConnectVonage Business Communications
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
GoTo Connect
8.4
170 Ratings
2% above category average
Vonage Business Communications
9.4
5 Ratings
15% above category average
Hosted PBX8.4133 Ratings9.03 Ratings
Multi-level Interactive Voice Response (IVR)9.0115 Ratings9.04 Ratings
User templates8.6118 Ratings00 Ratings
Call reports7.8144 Ratings00 Ratings
Directory of employee names8.2151 Ratings10.05 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
GoTo Connect
8.4
180 Ratings
0% below category average
Vonage Business Communications
9.4
5 Ratings
14% above category average
Answering rules8.9158 Ratings10.05 Ratings
Call recording8.2137 Ratings8.12 Ratings
Call park8.7128 Ratings9.04 Ratings
Call screening8.3134 Ratings10.03 Ratings
Message alerts8.2160 Ratings10.05 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
GoTo Connect
8.4
144 Ratings
2% above category average
Vonage Business Communications
-
Ratings
Video conferencing8.0103 Ratings00 Ratings
Audio conferencing8.4143 Ratings00 Ratings
Video screen sharing8.589 Ratings00 Ratings
Instant messaging8.683 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
GoTo Connect
7.9
155 Ratings
5% below category average
Vonage Business Communications
10.0
5 Ratings
15% above category average
Mobile app for iOS7.8132 Ratings10.05 Ratings
Mobile app for Android8.0115 Ratings10.04 Ratings
Best Alternatives
GoTo ConnectVonage Business Communications
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoTo ConnectVonage Business Communications
Likelihood to Recommend
7.9
(191 ratings)
1.9
(22 ratings)
Likelihood to Renew
6.5
(25 ratings)
10.0
(1 ratings)
Usability
7.7
(78 ratings)
7.5
(2 ratings)
Availability
9.0
(2 ratings)
-
(0 ratings)
Performance
9.5
(2 ratings)
-
(0 ratings)
Support Rating
8.3
(53 ratings)
8.5
(10 ratings)
Implementation Rating
8.0
(85 ratings)
-
(0 ratings)
Product Scalability
9.5
(2 ratings)
-
(0 ratings)
User Testimonials
GoTo ConnectVonage Business Communications
Likelihood to Recommend
GoTo (formerly LogMeIn)
GoToConnect is a powerful platform for correspondence. The user interface is straightforward, and installing the majority of clients only requires a small amount of preparation. GoTo Connect is an excellent choice for us because it's a reasonably priced solution that has all the necessary advanced capabilities that our company needs. GoTo Connect's high-quality calls and recording feature make it an excellent choice for offering customer care over the phone.
Read full review
Vonage
Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
Read full review
Pros
GoTo (formerly LogMeIn)
  • GoTo Connect is a much more cost-effective solution rather than separate phone lines and video conferencing tools.
  • I conduct daily team meetings and project brainstorming sessions using video conferencing using GoTo Connect.
  • It integrates smoothly with our regularly used tools like Google Drive and has become very easy to share the documents we use.
Read full review
Vonage
  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
Read full review
Cons
GoTo (formerly LogMeIn)
  • I would like flexibility on billing - now set as auto-pay only on company credit card. We would like to pay by check or ACH.
  • Better integration of GoTo Meeting, which we also use (and like)
  • Better broad-plan pricing (like 'bundling') when we use multiple platforms as we do - and simplified billing
Read full review
Vonage
  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
Read full review
Vonage
No answers on this topic
Usability
GoTo (formerly LogMeIn)
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
Read full review
Vonage
I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
Read full review
Reliability and Availability
GoTo (formerly LogMeIn)
We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.
Read full review
Vonage
No answers on this topic
Performance
GoTo (formerly LogMeIn)
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
Read full review
Vonage
No answers on this topic
Support Rating
GoTo (formerly LogMeIn)
Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.
Read full review
Vonage
We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
Read full review
Implementation Rating
GoTo (formerly LogMeIn)
The implementation of GoTo Connect was easy from the day of the kick-off call where a short brief was given about the company, a discussion around the project timelines, and the data dependencies on us to set up the platform. The updates around the project during the implementation and the hand holding after go-live is really appreciated
Read full review
Vonage
No answers on this topic
Alternatives Considered
GoTo (formerly LogMeIn)
Teams seems more advanced and suited to bigger audiences, GoTo Connect seems like its a more basic version suited to smaller audiences. If you are looking to get started with an easy to use and full functioning meeting system with good audio visual then this is a great place to get started. Teams has the edge with more people comfortable on how to use this and some more in depth features
Read full review
Vonage
We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
Read full review
Scalability
GoTo (formerly LogMeIn)
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
Read full review
Vonage
No answers on this topic
Return on Investment
GoTo (formerly LogMeIn)
  • This product definietly cost the company more but for ease of use and hosting team webinars made the ROI worth it
  • As a leader, I was able to confirm each of my AMs were doing what they were supposed to be doing with their clients with easy analytics
  • We were able to view attendee analytics and send messages for re-engagement
Read full review
Vonage
  • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
  • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
Read full review
ScreenShots

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General SettingsScreenshot of GoTo App - Meeting Chat (In-Session)