Jive vs. Khoros Communities

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jive
Score 8.5 out of 10
N/A
Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors. The vendor says the product has more than 30 million users worldwide across every industry, and is consistently recognized as a leader by top analyst firms.N/A
Khoros Communities
Score 8.3 out of 10
Enterprise companies (1,001+ employees)
Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.N/A
Pricing
JiveKhoros Communities
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
JiveKhoros Communities
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing is variable based on the needs of the customer.
More Pricing Information
Community Pulse
JiveKhoros Communities
Considered Both Products
Jive

No answer on this topic

Khoros Communities
Chose Khoros Communities
  • Khoros had a clear migration path for Jive users.
  • Khoros is a platform that can scale.
  • Khoros allows us to spread and share knowledge while allowing us to continue to build trust and credibility with all our loyal fans.
Chose Khoros Communities
One thing we miss from Jive is the ability to post an article in multiple places. We also think building layouts in Jive was easier. But overall Khoros Communities (Formerly Spredfast + Lithium) has met our expectations and goals of using SSO to capture leads, gating content, …
Chose Khoros Communities
I evaluated several different community platforms when Jive-x was being discontinued and ultimately chose Khoros as it had much more customization options compared to the other platforms out there. It also seemed to be the most robust and powerful, had the most features, and …
Chose Khoros Communities
Large companies and organizations with complex community needs are well served by Khoros communities. The platform's advanced analytics and reporting features helps organizations seeking deeper insights. The gamification is the best way to boost user engagement, Khoros …
Chose Khoros Communities
These are the reasons
Enterprise Focus: Khoros Communities is known for catering to large enterprises and organizations with complex community needs.
Advanced Analytics: The platform's advanced analytics and reporting features may be appealing for organizations looking for …
Chose Khoros Communities
Khoros Communities was always one of our frontrunners during the selection process. Some communities had more integrations or better UI/UX for admins on the backend. Ultimately we went with Khoros because it integrated better with some 3rd party tools we already use and it had …
Chose Khoros Communities
Additional products not listed. Salesforce, Insided, Hivebrite. Khoros was the overall winner, with the right combination of function and flexibility we needed.
Chose Khoros Communities
Khoros's features are more robust, interface is more user-friendly and analytics are better. It's the clear leader in the space right now.
Chose Khoros Communities
Khoros is much more established and feature-rich than Salesforce's Community offering. E.g., gamification is implemented well in Khoros (except for Missions and Journeys) whereas Salesforce's offering is rudimentary.
Jive is mainly used for internal communities, whereas Khoros …
Chose Khoros Communities
Were reviewing 2 other products. Aside from price, the integration to Salesforce.com was the big decider. At the time we were evaluating, Khoros did the community for Salesforce.com themselves.
Top Pros
Top Cons
Best Alternatives
JiveKhoros Communities
Small Businesses
Concrete CMS
Concrete CMS
Score 9.2 out of 10
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.6 out of 10
Medium-sized Companies
Tridion
Tridion
Score 9.0 out of 10
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.6 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
Discord
Discord
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JiveKhoros Communities
Likelihood to Recommend
9.1
(37 ratings)
8.4
(97 ratings)
Likelihood to Renew
6.6
(17 ratings)
5.7
(7 ratings)
Usability
6.1
(4 ratings)
5.0
(3 ratings)
Availability
5.0
(1 ratings)
9.0
(1 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
6.9
(2 ratings)
5.4
(5 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Online Training
5.0
(3 ratings)
4.5
(2 ratings)
Implementation Rating
3.0
(1 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.3
(88 ratings)
User Testimonials
JiveKhoros Communities
Likelihood to Recommend
Aurea
It's definitely worth considering Jive for the type of application we've developed i.e. a central shared repository for all employees to host and discuss information. I can't say I have ever used a superior tool, but they may exist. I'm just not sure I would want to use it exclusively for file hosting, though. It does integrate with various other tools, so perhaps it would be fine if used in conjunction with another tool for that purpose.
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Khoros (Formerly Spredfast + Lithium)
Khoros Communities is my go-to when I'm part of a big company with lots of customers who want to help each other. It's awesome for talking about products, giving ideas to make them better, and getting help when I need it. If my team is spread out or we're working from home, Khoros Communities is handy for sharing updates and working together. It's also a good tool for events, helping with planning and discussing what happened. But if my group is small or not very active, or if I just need a simple place to chat without too many extras, Khoros Communities might be more than I need. Plus, I've got to be ready to keep an eye on things to keep the community positive, and it works best when I have a plan to grow and keep the community lively.
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Pros
Aurea
  • Individual design
  • Presence of Russian language (localization can be independently established)
  • You can configure several information tapes with different themes. One for work, the second for communication
  • A newly-arrived network user immediately receives a prepared block for beginners. After completing several game tasks, the user will receive the basics of using Jive.
  • There is a template for each scenario. There is even a template for planning R&D, and there are more than twenty of them.
  • Integrates with MS Office, Google Drive, Google Docs
  • There are all platforms (even Winphone and blackberry)
  • You can create forum threads
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Khoros (Formerly Spredfast + Lithium)
  • Increase in suggestions from our clients to know what we should improve.
  • Reduce technical support costs and incredibly increase sales.
  • It helps to interact with customers and we receive positive and negative reviews and based on their comments we can make changes that increase sales.
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Cons
Aurea
  • Search functionality is very weak
  • The information architecture and taxonomy doesnt allow for easy discoverability of content
  • It's hard to navigate the and find spaces/groups that I already know about
  • The main profile/interface does not allow easy access to key tasks or common tasks.
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Khoros (Formerly Spredfast + Lithium)
  • Self Service, Low and No Code. The Community Managers should be able to some UI Tasks by self with doing any code updates.
  • Salesforce Integration: The basic Integration should also include the basic level of business requirement. (Contacts and Accounts Mapping)
  • Slack Connector Update: There is no update on this connector till the time its launch. The other team has lot of options to push the notification in multiple slack channels. And unfortunately Khoros does not. This creates a lot work for Community team to bring internal teams to the community to respond or acknowledge an post.
  • More Integrations: Since now the Khoros communities does not comes up with the integrations with basic support tools like JIRA, Confluence, Github etc.
  • Search Improvisation: Apart from last search update there is no updates we see in this feature. The team should think of Putting Some AI based Search into the community which helps the Community managers to manage the content accordingly
  • Some update on AI and Gen AI: Khoros communities did not shared any thoughts about their plans for putting these technology in community
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Likelihood to Renew
Aurea
There are always external factors that can impact this decision but currently, the Jive platform is maintaining its lead in the market place in this area. If the innovation in this space by Jive continues, then this number will remain high. Integration with other systems and adaptability to changes in the market or in client needs will also make this decision hard to predict more then 6 months into the future
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Khoros (Formerly Spredfast + Lithium)
On a scale of 1 to 10, I'd give Khoros Communities a solid 8. The system is extremely easy to use, enabling our team and community members to navigate and interact with the platform with ease. The wide range of features offered by Khoros Communities has greatly enriched our online interactions and improved the efficiency of our customer service. The technical support team has also been extremely helpful, could be quicker sometimes for answering our questions but they efficiently resolving any problems we have encountered. The platform is perfectly scalable, capable of handling our growing user base without any performance problems. What's more, Khoros Communities offers excellent integration capabilities with our other software tools, making our operations smoother and more efficient
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Usability
Aurea
It was harder to use that expected. The admin needs to be code savvy to truly customize the system. And users need to trained on the system and the setup. Trainings and monitoring need to continue to enforce use.
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Khoros (Formerly Spredfast + Lithium)
Like every backend, it can always be improved upon. The excellent thing is that Khoros have a hugely active customer support community as well as a fantastic case management system to triage support issues and requests. So regardless of your level of knowledge or familiarity, you're well supported out of the box.
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Reliability and Availability
Aurea
Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze.

Jive posted a statement to the media saying all customers were up, but we were not.
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Khoros (Formerly Spredfast + Lithium)
I've hardly ever seen downtime in any of their production communities. There's the occasional reboot needed for config reasons or if patches are applied, but these take place after customer approval and typically last only a few minutes.
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Performance
Aurea
The product worked as designed. It just didn't work for our needs.
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Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Support Rating
Aurea
They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.
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Khoros (Formerly Spredfast + Lithium)
They are responsive and proactive. They are really on top of things. They send personal emails to check in on you. It feels like they really know you. You only get emails from 3-4 people at Khoros – they must be customer assigned.
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In-Person Training
Aurea
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
I think it is engaging and has good instructors.
Read full review
Online Training
Aurea
Jive online training is there. It is OK/average. I feel some other companies are doing better. It is not a piece that is required to have a successfully implementation, but it could be useful to improve it
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Khoros (Formerly Spredfast + Lithium)
It was out of the box training - pre-recorded/ not live. There was nothing for more advanced topics like APIs. They do have a good knowledge base and community that you can access and folks in there are responsive. I would however like more advanced training options.
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Implementation Rating
Aurea
If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.
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Khoros (Formerly Spredfast + Lithium)
We were up against a hard stop with Jive’s contract ending and Khoros connected us with a deployment partner to do accelerated deployment using a template approach. It could have happened in 2 weeks. We did not end up going that way since we wanted more customization. Lithium handled technical stuff like migration, but a lot of the process is self-deployment. It’s one of the ways they teach use of the system is having the user self-implement.

Overall, the implementation was super easy to do. Doing single sign-on (SSO) was the only hard part. The implementation ended up taking nine weeks total, but in hindsight, we could have done in it six. Most of the implementation time was spent in course work, which consisted of on-demand training - approximately 7-8 hours that you are required for you to do, before they turn on the system. During this nine week period, about 50% of my time was spent on implementation.

We had a deployment manager who we were able to email 1-1. I leaned on him heavily. He was great at all hours, for example, they would call back at 7pm PST. They were very responsive.

Content migration strategy is important to consider. Moving from an existing community you need to strategically choose how your layout will be. Two different systems will have two different ways to format communities. For example, Jive has communities with sub-communities, whereas Khoros has community, category, and boards.

Contact migration is also an important consideration. You need to think through how you are going to move contacts from your old community to a new one. For example, are you going to create new logins and passwords? We were hoping to use the integration with Salesforce.com to be a portal, but ended up using an in-house solution that works well to maintain same the same logins. The next related question is are you going to be able to keep them connected to all the posts in your old community? We migrated old posts. If you have a tech-savvy team, you can do a self-migration. Khoros has a migration services team that we utilized. It cost us $10k to move content and posts were kept tied to the user.

The next consideration is your launch/promotion plan. Khoros helped us out and gave us a lot of examples. They shared pre-launch email dates, follow-up emails, FAQ pages (e.g. to explain why switching, why better).
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Alternatives Considered
Aurea
We had a Google phone number set up before and Jive was a lot better option than that. It is more consistent and can be configured much easier and with more advanced settings. Additionally, based on the pricing as well as working with the rep on our account, it was a perfect option for us
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Khoros (Formerly Spredfast + Lithium)
Large companies and organizations with complex community needs are well served by Khoros communities. The platform's advanced analytics and reporting features helps organizations seeking deeper insights. The gamification is the best way to boost user engagement, Khoros Communities has a rich feature set. Also with customization options offered by Khoros Communities, companies can develop a unique and customized community experience.
Read full review
Scalability
Aurea
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
I think I would give Khoros an overall 7, while there were things we really liked about it. I also saw things that just did not work well for us. We like using iG but it was not the friendliest in using it on that platform. Sometimes the software would glitch or lag which is not helpful during high critical moments
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Return on Investment
Aurea
  • reduce email traffic
  • reduce amount of files/documents scattered & lost across shared drives
  • increased discovery, awareness and interaction of historically more separated individuals & team functions across the organisation
  • from an IT perspective, we've benefited from improved IT operations (e.g. troubleshooting info shared and easily searched/found with all team members - such that even junior team members can solve technical problems outside of business hours, lessening the burden for standby/call-in for more senior team members)
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Khoros (Formerly Spredfast + Lithium)
  • We are able to see what our different cohorts of customers are doing within the community, and we are able to create content and programs based on the engagement we get from these different groups.
  • We have been able to start an Idea Exchange space where our customers can share, vote, and comment on features they would like to see in our products. It quickly became a very popular place within the Community.
  • With the discussion forums, we are able to use the Accepted Solutions functions to help deflect tickets and Support interactions working on a 1-to-many scale.
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ScreenShots

Jive Screenshots

Screenshot of Jive's Interactive Intranet software provides a single platform for employee collaboration without complication.

Khoros Communities Screenshots

Screenshot of Community helped generate a 4.2/5 customer satisfaction rating for Consorsbank.Screenshot of Samsung saw support savings up 255% YOY and growing. Their community drives 60% of SEO traffic.Screenshot of Microsoft has seen $2M+ in SEO value and $145M case deflection savings since adopting community.Screenshot of Sony Europe generates $4M in value and 7M searches per monthScreenshot of Syndicate community content throughout digital channels to better engage your audience.Screenshot of On-demand, peer-generated questions and answers to increase prospect and customer engagement.