Influitive vs. Jive-x (Discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Influitive
Score 9.0 out of 10
N/A
AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete challenges, advocates gain points, badges and levels which can be used for a variety of perks and privileges.N/A
Jive-x (Discontinued)
Score 4.4 out of 10
N/A
Jive-x (formerly Jive Engage) is Jive's external facing community platform for prospects and customers. It is a leading product in the space and most often competes with Lithium Community and Telligent Community.N/A
Pricing
InfluitiveJive-x (Discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
InfluitiveJive-x (Discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsTo learn more about Influitive's pricing, please reach out to a member of our sales team.
More Pricing Information
Community Pulse
InfluitiveJive-x (Discontinued)
Considered Both Products
Influitive
Chose Influitive
I am familiar with Crowd Factory, but did not find any other products aimed at building B2B advocates for sales and marketing efforts.
Jive-x (Discontinued)

No answer on this topic

Top Pros
Top Cons
Features
InfluitiveJive-x (Discontinued)
Brand Advocacy Tools
Comparison of Brand Advocacy Tools features of Product A and Product B
Influitive
6.4
1 Ratings
17% below category average
Jive-x (Discontinued)
-
Ratings
Community Building5.51 Ratings00 Ratings
Referral Management5.51 Ratings00 Ratings
Rewards Program7.31 Ratings00 Ratings
Program Notices4.51 Ratings00 Ratings
Reference Request Automation8.21 Ratings00 Ratings
Multi-Channel Marketing7.31 Ratings00 Ratings
Best Alternatives
InfluitiveJive-x (Discontinued)
Small Businesses

No answers on this topic

PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.6 out of 10
Medium-sized Companies

No answers on this topic

PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.6 out of 10
Enterprises

No answers on this topic

Discord
Discord
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
InfluitiveJive-x (Discontinued)
Likelihood to Recommend
9.1
(153 ratings)
9.0
(4 ratings)
Likelihood to Renew
9.3
(38 ratings)
8.0
(1 ratings)
Usability
7.2
(19 ratings)
10.0
(2 ratings)
Availability
10.0
(3 ratings)
-
(0 ratings)
Performance
8.0
(6 ratings)
9.0
(1 ratings)
Support Rating
9.4
(71 ratings)
9.0
(1 ratings)
In-Person Training
10.0
(1 ratings)
-
(0 ratings)
Online Training
10.0
(5 ratings)
-
(0 ratings)
Implementation Rating
7.8
(9 ratings)
-
(0 ratings)
Configurability
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
6.7
(5 ratings)
9.0
(1 ratings)
Product Scalability
6.0
(3 ratings)
-
(0 ratings)
Vendor post-sale
8.5
(13 ratings)
-
(0 ratings)
User Testimonials
InfluitiveJive-x (Discontinued)
Likelihood to Recommend
Influitive
We have seen success with information sharing. Giving customers another way to access our resources has been a huge help for them. While we see good engagement numbers there are still some limitations to getting our advocates to complete the 'harder' challenges, like a testimonial or reference
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Khoros (Formerly Spredfast + Lithium)
Jive-x is great for external communities for support deflection or customer communication and document sharing/editing. If you spend the money on the available add-ons and integrations, you could use it for customer education/learning. It's less appropriate for use as a revenue -generating tool or a lead-generating platform.
Read full review
Pros
Influitive
  • Allows you to create compelling and engaging challenges that help your content stand out.
  • The gamification system enables a seamless rewards program that doesn't require a big manual lift.
  • The data and insights are easy to access, analyze, and guide you toward your north star.
Read full review
Khoros (Formerly Spredfast + Lithium)
  • I write these from the perspective of the Community Manager - You can choose your level of moderation on Jive to match the policies of your organisation. From full on content pre-moderation to to completely reactive moderation, you can take your pick. We chose the latter end of the spectrum, trust your colleagues to be professional and you will be rewarded with professional content.
  • The ability for users to set up their own groups very easily with out the need to revert to developers is great as this allows individuality. This allows for organic growth with out impact on the budgets of departments and teams to get their work done on Jive. The option is always there to get 'someone in to fancy it up a bit' however you will find that your own people will develop those skills themselves. Your users will also learn from each other and you should actively encourage stealing of best practice from across your organisation.
  • The knowledge repository or Question and Answer features are the most value-adding for me. Having searchable history that allows your to get answers quickly so the next question can be asked is the reason why you should have a collaboration platform in the first place, Jive makes that easy.
  • Single Sign On has been a excellent addition for us, if Jive does not make your colleagues lives easier then they won't use it.
  • You can customize and brand Jive to reflect your company identity.
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Cons
Influitive
  • The Admin view is not as intuitive as the user view and the functionality just isn't as great. I wish it had almost the same layout/interface as how the customer sees it so I didn't have to constantly enter Preview mode.
  • I wish there were more included integrations in the regular Influitive package.
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Khoros (Formerly Spredfast + Lithium)
  • No QA environment. It's cloud-based so you need to purchase another instance to set up a QA environment.
  • The gamification system is not as user intuitive as you'd expect. The admin spends more time setting up opportunities than they should need to.
  • Jive-x was bought out by three different companies in the last 2 years. There is an uncertainty of how long it will be supported and updated.
Read full review
Likelihood to Renew
Influitive
Depending on the cost and new features to be added, our company might be motivated to renew the use of Influitive. However, a lot depends on the year to come and the enhancements that can better our experience and add more gamification to the platform. Adding elements that can woo our target audience.
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Khoros (Formerly Spredfast + Lithium)
For a large company the cost can quickly escalate so this must taken into account when renewing. For me, the decision to review will be taken with upgrading to the cloud version in mind as well. My power users love Jive for it versatility but it is important to note that you must be prepared to constantly train and coach the non-power users
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Usability
Influitive
Overall, Influitive is very easy to use for customers. There's a bit of a learning curve for new admins, but that's only because Influitive isn't always intuitive. The UI is confusing in certain places. I expect something to be in one place, and I find it somewhere else entirely. This is the only reason my usability rank isn't higher
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Khoros (Formerly Spredfast + Lithium)
The end user should be able to find what they need. They don't even need to be logged in to search for content.
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Reliability and Availability
Influitive
Yes, always available and extremely quick. The availability is 10 on 10 for sure. We also have situations where their team might not be working or on a holiday, but if we have an event, they are available and ensure smooth running. That is the beauty of having Influitive take care of you.
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Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Performance
Influitive
Influitive AdvocateHub interacts with Blackbaud Champions and is an on-time response system. What I mean by that is once data is entered in Influitive AdvocateHub, it is updated in real time and I can access a computer and the data is there immediately. Sometimes the rewards do not show up right away and I am under the assumption that the delay is caused by an influx of traffic.
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Khoros (Formerly Spredfast + Lithium)
It works wonders. My only gripe would be that there are some customizations you can't make without hiring a vendor with coding experience to implement them.
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Support Rating
Influitive
If a problem can be easily addressed, Influitive Support is all over it! They're fast and always easy to work with. Some of the larger, or more unique problems, can get a little lost. I'd love to see a bit more follow-up on these more important issues, instead of me needing to reach out to find the status of a previously submitted issue. Overall, everyone at Influitive is kind and wants to help!
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Khoros (Formerly Spredfast + Lithium)
The support has been fantastic when we have been trying to code our own apps. Jive have went above and beyond what was required to help us out. Bugs fixes are generally very good and they are upfront when they are unable to help or a 'problem' is actually in need of Professional Services
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In-Person Training
Influitive
I was taught and made to show all features that could help me learn more about the platform and this was great hands-on training for me. I picked up things faster than others and did have time to create challenges and make changes while someone was around to supervise and help.
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Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Online Training
Influitive
The training was extensive and gave me the knowledge/ skills that I needed in order to implement my advocacy program using Influitive's Advocate Hub. I also meet on a regular basis with my Customer Success Manager. My Success Manager helps give me ideas for my program and helps me ensure that it's successful. Influitive is really invested in my success. They act more like a partner than a vendor
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Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Implementation Rating
Influitive
I think some of the key insights I can put forward are all aligned to simply being organized. Make sure you have a well thoughts out plan where you have taken all factors into account. Prioritize the list of deliverables, and make sure you have all the right people alighed to assist internally & externally. If you have a well organized plan you will be set up for success.
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Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Alternatives Considered
Influitive
Vanilla is great for forums, but they don't have the gamification/challenges piece that is so important toward building advocacy. I've found a similar circumstance with Salesforce communities--good if you're looking primarily for crowdsourced tech support and QA, but nothing "sticky" for really building a thriving community, or the advocacy piece
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Khoros (Formerly Spredfast + Lithium)
For the money, it just happens to fit best with our original use case. Now that it's been sold to Aurea, which essentially halted any support or dev for the product before selling it off to Lithium, we will have to eventually move off of it (this assumes Lithium won't hire devs for code they didn't build, and that's not a bad assumption). So, while I recommend it, it's with the caveat that it's been sold and will be evolving in the near future.
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Scalability
Influitive
When I stayed using we only had a hundred or so Advocates and now we have 2100+. Pretty amazing product!
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Khoros (Formerly Spredfast + Lithium)
No answers on this topic
Return on Investment
Influitive
  • Influitive has helped us generate hundreds of reviews on sites like G2, TrustRadius, and Capterra, which has resulted in various awards and positive placement on grid reports.
  • Influitive has helped us generate dozens of case studies and hundreds of quotes that can be used in sales and marketing campaigns.
  • Influitive has generated thousands of survey responses to help our product team better understand what our customers want, which has had a direct impact on our product roadmap.
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Khoros (Formerly Spredfast + Lithium)
  • Hard to quantify the results...but I also left the company before we had built a mature instance of Jive in-house so the final results/impact were yet to be fully realized and measured.
  • The use of Jive brought together multiple-departments for the first time in our 50+ year old company to truly build an "end-to-end" approach to our marketing/sales/fulfillment/customer service engine. It was truly phenomenal to watch how the internal life-cycle of a prospect-turned-customer literally transformed and unified our inter-departmental teams through the use of Jive Engage.
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ScreenShots

Influitive Screenshots

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