Jobber vs. ServiceNow Customer Service Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jobber
Score 6.3 out of 10
N/A
Jobber is field service management software from the company of the same name in Edmonton, Alberta.
$39
per month 1 user
ServiceNow Customer Service Management
Score 7.9 out of 10
N/A
Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement…N/A
Pricing
JobberServiceNow Customer Service Management
Editions & Modules
Core
$39 per month
Annual Plan 1 user
Connect
$119 per month
Annual Plan up to 7 users
Grow
$239 per month
Annual Plan up to 30 users
No answers on this topic
Offerings
Pricing Offerings
JobberServiceNow Customer Service Management
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
JobberServiceNow Customer Service Management
Top Pros
Top Cons
Features
JobberServiceNow Customer Service Management
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Jobber
-
Ratings
ServiceNow Customer Service Management
7.0
6 Ratings
12% below category average
Organize and prioritize service tickets00 Ratings7.66 Ratings
Expert directory00 Ratings7.95 Ratings
Subscription-based notifications00 Ratings7.15 Ratings
ITSM collaboration and documentation00 Ratings4.55 Ratings
Ticket creation and submission00 Ratings9.16 Ratings
Ticket response00 Ratings6.06 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Jobber
-
Ratings
ServiceNow Customer Service Management
4.8
5 Ratings
47% below category average
External knowledge base00 Ratings4.44 Ratings
Internal knowledge base00 Ratings5.15 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Jobber
-
Ratings
ServiceNow Customer Service Management
6.3
6 Ratings
20% below category average
Customer portal00 Ratings7.24 Ratings
IVR00 Ratings5.34 Ratings
Social integration00 Ratings3.54 Ratings
Email support00 Ratings7.45 Ratings
Help Desk CRM integration00 Ratings8.25 Ratings
Best Alternatives
JobberServiceNow Customer Service Management
Small Businesses
Kickserv
Kickserv
Score 9.3 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.7 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JobberServiceNow Customer Service Management
Likelihood to Recommend
4.5
(6 ratings)
7.4
(6 ratings)
Likelihood to Renew
2.0
(1 ratings)
-
(0 ratings)
Usability
5.0
(2 ratings)
10.0
(1 ratings)
Support Rating
4.0
(2 ratings)
9.0
(1 ratings)
User Testimonials
JobberServiceNow Customer Service Management
Likelihood to Recommend
Jobber - Field Service Software
When you have a lot of techs out in the field, Jobber helps to keep track of who is assigned to which job. This lessens the likelihood of miscommunication or having jobs "fall through the cracks." Techs do not need to physically come to the office for their assignments each day which saves time and money since they can access their Jobber assignments through their phones.
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ServiceNow
It is well suited for medium to large companies that manage different teams and need to communicate constantly and track progress in a timely manner. It is less suited for small enterprises as it will overwhelm users with the features and functionalities embedded.
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Pros
Jobber - Field Service Software
  • The recurring job feature was key to our decision in selecting Jobber. There's a lot of flexibility in how you schedule recurring work. I especially like that you can select the frequency (weekly, monthly) coupled with either a specific date or day of the week/month.
  • Client email reminders help our clients know when we're coming and provide an important point of contact. Customizing the email was easy.
  • Client overview. It's extremely helpful to be able to view a client's record and see the upcoming visits along with the completed work.
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ServiceNow
  • Allows for clear communication between help desk and end users.
  • Provides a clean inventory option for both hardware items and software licenses.
  • Navigation is very intuitive and user friendly.
  • Many reporting features for all levels of the company.
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Cons
Jobber - Field Service Software
  • Pricey. They should consider some more affordable options.
  • Design. As we ramped up our visual identity we were looking for a more modern design.
  • To include visible discounting options on quotes, for example.
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ServiceNow
  • Adding in additional chat features would be nice
  • Viewing where you stand in priority
  • Having a way to automate more of the processes
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Likelihood to Renew
Jobber - Field Service Software
I am anxious to replace it but there will be effort to learn and switch.
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ServiceNow
No answers on this topic
Usability
Jobber - Field Service Software
It is usable in multiple settings, but in my opinion preferably for small to medium-sized organizations. It covers the process as a whole and can be used in any segment (from creating a quote to client communication). The mobile app is very usable, intuitive, and especially useful for people working in the field
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ServiceNow
Bottom line is that it does what you need it to do. We've been using Service Now as a ticket managing tool for a few years now. There's really not much it can't do when it comes to recording interactions. It has been nice using inventory tracking for software licenses and hardware as well.
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Support Rating
Jobber - Field Service Software
There is hardly an app that covers it all while staying simple and wrapping up the process. From the filing of the request, everything goes smoothly following a natural progression. Reports are insightful, give you an instant overview and easy to understand. In addition, you can easily track any information from those on clients to expense tracking.
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ServiceNow
Support has been very good. Any time there has been a real issue, the team has responded very quickly and identified the issue without a lot of repetitive questions that I've seen from other services. There is a great external community and internal knowledge base that covers pretty much anything you need.
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Alternatives Considered
Jobber - Field Service Software
Jobber was the best for us by offering the right amount of professional features while not being overwhelming for a small company to use.
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ServiceNow
Connectwise targets small to medium enterprises and kept things simple for cross-organizational communications. On the other hand, ServiceNow with users with more than 500 at least, tends to create lag and tension when all are using the app at the same time, especially getting reports in a timely manner.
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Return on Investment
Jobber - Field Service Software
  • This has helped us keep costs down by routing our jobs more efficiently. Specifically, it saves tons of time in routing the jobs, but also saves time/fuel for our drivers.
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ServiceNow
  • The negative impact for my team is the delay in team completing tickets but not a system issue.
  • A positive impact for my team is we can easily view the status of tickets and the follow-up emails are beneficial to maintain records of tickets.
  • Negative impact is that there is no user job aid or helpful tools for new users.
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ScreenShots