Bullhorn ATS & CRM vs. JobDiva vs. SilkRoad Recruiting

Bullhorn served as a very reliable and thorough tracking system for contacts, discovering prospects, and maintaining track of all relevant data. There are many customization options, strong search results, and sensible workflows. Excellent reporting tool. When we needed to find new resumes but all we could find were talents who had previously been discovered, it was less appropriate. Job Boards outperformed Bull Horn in terms of speed and quality.

Incentivized

The functionality the platform holds is top-notch where I can house details regarding contact information, requested rates, what jobs we're submitting them to, and all the personal information (CV, certifications, degrees, etc) that we obtain from our candidates. It's extremely helpful that I am able to submit candidates externally as that is our M.O. routinely. I really like it.

Incentivized

I think OpenHire is best for a small company (max about 2500 employees). The more employees you have the more HR people you should have and this can get expensive. I know most larger companies are using more advanced systems as well (Workday). During the selection process be sure to determine how many OpenHire users you would need. Ask whether your managers will be willing to work in the system as well or whether HR would have to own the entire process. If you are EEOC compliant, make sure you ask about diversity posting, APP tracking of applicants, and reporting needs. If you require an onboarding tool, SilkRoad offers RedCarpet. I found it to be very complex and hiring managers refused to use it. If you require an onboarding tool, definitely look into it. The demo may look great but there were a lot of implementation steps done to make it work and it just didn't fit our company culture. So make sure it fits yours.

Incentivized

• It provides the contact details of a candidate relevant to the job. All details are with a user-friendly interface that anyone can use the application.
• The specific details given by Bullhorn ATS & CRM are unbelievable. One place and you can make a decision about hiring or not hiring.
• The messaging automation feature again helps to save our time.

Incentivized

• Candidate process - sourcing to submittal, do a great job of empowering recruiters
• Manager contact - single view of contact and all history, makes it very simple to find manager data, history and talking points
• Reporting - great job with canned reports to help understand where we are across the entire staffing lifecycle

Incentivized

• The ease of use when it comes to create requisitions from a hiring managers side of things is definitely a positive. It's very much user intuitive and the specifications can be completely customized as to what a company would like to appear within said requisition.
• Candidate correspondence is an absolute breeze as you can custom load templates into the system that can be edited at any time through an administrator in your company instead of having to go through a technical support team on the other side of things.
• Overall, it's a pretty no muss no fuss system to use as there's not a great layer of complication about it and like most things, spaced practice and consistent exposure to it tend to iron out those rough edges. From an administration standpoint, adding in locations and hiring managers is incredibly simplistic along with reporting functionality.
• Candidate folders have come a long way in the system and are much more user friendly at this point than when I began using the system some four years ago. It's very easy to shift candidate profiles between folders and edit on the fly.

Incentivized

• Reporting: out of the box reporting is not very detailed or easy to navigate. In order to get better detailed and specific reports, you either need their Canvas product or pay for a 3rd party vendor.
• Customization: will get better with NOVO Experience update, but many users still don't have it. Right now many fields and order are not customizable
• Many features Bullhorn can do are not apparent to the user, often times you have to call in the figure things out.

Incentivized

• LinkedIn Sales Navigator Integration (I understand LI is holding this up)
• Report enhancements (i.e.: growth of hotlists, etc)
• Integration with SeamlessAI
• Correct delays with BI, be able to set date range before querying data so that it doesn't lag/not load due to vast data.
• More consolidated product education. Each person seems to only know about their product and not about the other features a client might ask about.
• I would like more help with feature enablement/road-mapping how we get there rather than just pointing me toward the help section
• I would love JobDiva to offer clients JobDiva Super User training so we can have our internal experts who understand the tool and possibilities.

Incentivized

• OpenHire's user roles can create issues depending on how your company's hiring process flows. For example, at one company, the hiring managers were extremely involved in screening candidates yet the system seems very geared towards use of centralized recruiters who distribute candidates. The lack of ability to customize roles and security to match our managers' needs created additional burden on HR as well as frustration from hiring managers.
• I experienced several problems uploading documents to accompany a candidate's offer. There was a limit on the number, size and type of attachments that could be included, and there was no alternative (as vetted with OpenHire) besides sending a separate correspondence to the candidate. I found this to appear unprofessional to the candidate as well as creating an extra step in the process for HR/recruiting.
• The requisition process had a few issues which created inefficiencies in the process. Firstly, for times when you need to post a role confidentially outside of your standard process, there was no way to designate the req as 'confidential'. Instead, you had to use the 'executive' status which created issues (ie: inaccurate data in reporting). Secondly, OpenHire was unable to upload the company directory of emails in the requisition approver fields so rather than being able to select from a drop-down or using a 'smart' field, you had to type each approver's email out manually thus increasing the potential for error and delay in the process.

Incentivized

We have about 2 years left on our current contract; It would take a major change in the ATS marketplace for us to strongly consider opting out of renewal given the time and effort we have dedicated to building our our Bullhorn system. I will take the time to revisit with some of the competition down the road, but Bullhorn acquired our runner up, MaxHire, about a year back and continues to offer a solid product suite for our current and future needs.

Incentivized

We have invested a lot of time and technically money (on the part of our people) in JobDiva. We had an independent company come in and do a gap analysis to tell us where we were using the product as we should be and where we were not. We are working on correcting things that we are not doing to "best practice" for our business.

Incentivized

It was a great solution for the company in all aspects, especially the cost. The company was not in a position to afford a solution such as Oracle PeopleSoft. The only reason we did not renew OpenHire was we got acquired by a much larger organization and started utilizing the tools that the parent company had available

Incentivized

It isn't the best ATS out there. It lacks on both the recruitment and sales side. There is no way to differentiate between prospects, candidates, and clients. There isn't a way to merge accounts and names, so there are many duplicates. Too may paid add ons. I had a much longer review written up and the page just deleted it, but I wouldn't recommend Bullhorn first or even third. It feels like it hasn't been fully realized yet. There are certainly some good things about the product, but more areas where they can improve.

Incentivized

JobDiva is one of the best applicant tracking systems - it's easy for recruiters to use and provides the ability to quickly build a search and filter millions of resumes of available candidates with the required levels of experience, skills or attributes. Jobdiva itself is a very intelligent and powerful tool to recruit and source qualified candidates.

It's not a bad system to use, there just seems to be so much click through to get one task achieved. Once you know all the little routes and pieces it gets easier.

Incentivized

Over all I think JobDiva works well. It has some issues from time to time, but the support staff seems to handle it quickly. The major issue is the email merges getting black listed as spam. That takes away a very important JobDiva feature. That is our major functionality complaint these days

Incentivized

It's been a nightmare experience. The initial sales team were brilliant, and the customer service is great from the tech team - they get in touch with you quickly. However; I was often finding workarounds myself, or being advised workarounds instead of having issues resolved (example - The DPA/Non DPA issue - an Excel spreadsheet can do this, yet a CRM cannot?). I was debited on the incorrect date & then when I requested they refund until the due date, I was re-debited again on the correct date. The communication was poor - their billing team are based in the US and there was no acknowledgement of the mistake. My initial consultant chased them down for me, and advised me of their error. Lucky. The product was oversold. For example; I was advised their 'merge docs' feature would allow me to pull data directly from the 'Overview,' 'Work Histories' which later proved to be false. Finally, when I requested to end my contract & transfer my data (I advised a specific date I needed it, when my CRM would be ready) they advised it would take 15 business days & I was to put no further data in my system during that 15 days, and then gave me my data after 3. I now have no CRM for 4 weeks

Usually, we don't come across downtime or any such issues. However, whenever required, the Support team is always up and ready to solve it as soon as possible. One of its best features is it always Notifies users of any changes related to any of its uses or new additions.

The support for Silkroad is awful. I know they are working on it and it seems to be slightly better but it's still not great. I have had multiple cases I have never heard from them on, others I have had to follow-up multiple times and one that took a year

Incentivized

The support team is quick in responding with to the point answers. Jobidva has few great features like Divareach.

Incentivized

I wasnt part of the training as i joined after Ceipal signed agreement with us.

Incentivized

This is a SaaS platform so the implementation is easy. One thing to consider is to make sure your organization has agreed to this system. Not all will like it but atleast everyone must understand how this will impact Staffing efforts in a positive way. Once everyone is bought then the rest is smooth. The reason I mention this is because after the implementation some where reluctant to change thus not maximizing JOBDIVA to its full capacity.

Incentivized

Breathe is a great tool for smaller internal recruitment teams and I have previously used an in-house built system similar however Bullhorn is something you can use across larger businesses and growing SME's it works well for international businesses as everything is updated in real-time. The support function is excellent and the training tools for new starters are super helpful for our L&D team. Your account manager is also great for assisting in personalising sections to make them more business specific.

Incentivized

Bullhorn seemed very focused on integration with LinkedIn but was missing on other factors. WinSearch was lacking as an ATS on all fronts, mass email would go to same people, there was no real prevention of duplicates and there was really no great way to link information and easy access later on

Incentivized

NeoGov is a more simple system but just being able to require specific documents has been a huge time saver for us. Other elements in NeoGov aren't as robust but still it saves me a lot of time compared to OpenHire.

Incentivized

• Bullhorn has helped with the standardization of data which allows us to track our high, low and in between individuals. It allows for corporate bench marks to be tracked. It also allows for a closer look at all of the data points to make decisions versus making decisions based on perceptions. The data has definitely helped us make better business decisions because of the reporting capabilities.
• Bullhorn has some great marketplace partners and additional products like VMS Access that help with your VMS clients. This is a real time saver.

• It had a positive impact of the number of candidates I was able to reach and which actually helped to increase the hiring rate at one of our clients.
• The reporting system in JobDiva. It actually helped to focus more on the business objectives instead of documenting about each and every employee.
• The only negative it had was that in a ew positions (asking for niche skills), when it required to submit candidates in a quick time, the other vendors were able t he win the race.

• The cost was very high
• It made managers more involved in the process
• It got managers involved earlier than they had been in the past
• It forced managers to stay involved in their recruiting and not just wait for HR to hire someone

Incentivized