Journyx vs. Paychex Flex

Users cannot update their own time sheet if mistakes are made or things change after submitting. The time sheet must be rejected by the reviewer before the user can update the time sheet. It would be much better for the user to be able to update the time sheet and resubmit, barring approval, instead of the upfront action of the reviewer rejecting the time sheet.

Incentivized

In my experience, Paychex Flex is well suited for small to medium sized businesses. It has been helpful in streamlining the onboarding process and it is easy to update and maintain employee profiles and records. It has worked will in a non-profit environment where there is clergy pay and housing, which can get quite complicated. I cannot think of a scenario where it would be less appropriate.

Incentivized

• The strengths are real time data capture for our projects.
• Helps our department with our clinical trials for the budgeting process (we capture time per task).
• Allows our department to justify additional hires.

Incentivized

• I like I can enter payroll and if I need to leave the program, I can resume at a later time and my information is saved.
• I like the analytics & reports features.
• I like how all my employees have easy access to their portal.

Incentivized

• Leave management ability can be improved to offer more functions and reporting.
• Administration function of adding new clients can be difficult and time consuming.
• Maybe at times too much customization. It is difficult to administrate all the activities and tasks if we have future changes.

Incentivized

• Reporting writing is difficult to figure out
• Employee turnover inside Paychex was a problem, until we were assigned to Neil Williams - since that time it has settled down
• Pressure to convert personal connection with payroll advisor to using automated service

Incentivized

All depending on cost for renewal. This is very expensive as a reporting tool, as we do not recover the cost through billing

Incentivized

Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great

Incentivized

Back end, administration or set up on the software.

Incentivized

Some things could be streamlined. For example, we could do custom options for the "add items" tab which has so many options that we never use. "Medical Pay" could be something that the system remembers for the applicable employees. Salaried employees' salaries should definitely be auto-filled. Overall the system works well but I think it could be improved to be easier to use and read.

Incentivized

Yes, it's there when I need it.

Incentivized

We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.

Incentivized

Can be slow at times.

Incentivized

Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.

Incentivized

Our dedicated representative is one of the main reasons we are sticking with Paychex Flex. If it were not for this person, other platforms could provide the same/similar functionality. It is the ability to speak with someone that understands our business and is willing to get questions answered in a timely fashion that keeps us with Paychex Flex.

Incentivized

We did online training only

Incentivized

Good training overall, some areas we do use.

Incentivized

It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.

Incentivized

It takes a lot of planning and it's time consuming.

Incentivized

Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.

Incentivized

Journyx is easy to use - intuitive with customizable drop down menus and with multiple report options, useful for a variety of purposes.

Incentivized

We still use QB Desktop Pro to maintain a Check Register / Overall Balance for the company, but once having tried QB Payroll Online for about 3 months prior to finding Paychex Flex I can tell you that there's just no comparison. QB online is VERY EXPENSIVE and not so user-friendly. I hated every minute of those 6 payrolls we ran through QB online.

Incentivized

Server issues at first.

Incentivized

Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.

Incentivized

• Allowing for time and reporting to be easy to navigate
• Ease of entering time allows for employees/contractors to enter in their time

Incentivized

• I do not believe we have saved anything additionally. The time we've had to spend to get things to hopefully work is sad. This is the reason we've had to turn off all extra "products" of Paychex Flex. Time and Attendance is horrible. Benefits management is horrible. The user experience is horrible.
• One thing I do not understand is why are updates for states, cities, counties, school districts, etc. not automatically updated? Should we not get a big red flag if we have an employee living/working, being paid in CA, but they aren't set up for CA sick time? If it is required to be on the paycheck stub to show the balance of the sick time, why would we not be notified that we are out of compliance?

Incentivized