Juicer vs. Khoros Marketing

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Juicer
Score 9.7 out of 10
Small Businesses (1-50 employees)
Juicer is a social media aggregator that curates social media content from different social channels such as Facebook, Twitter, and Instagram into one simple feed that can be embedded anywhere. The tool allows users to organize content into one platform and introduce visitors to a company's social side without having them navigate off the website. The user's feed is updated daily or hourly depending upon plan selected. Within the Juicer dashboard users can add multiple feed sources…
$0
per month
Khoros Marketing
Score 7.9 out of 10
Enterprise companies (1,001+ employees)
Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social ImpactN/A
Pricing
JuicerKhoros Marketing
Editions & Modules
Small Plan
$0.00
per month
Medium Plan
$19.00
per month
Large Plan
$99.00
per month
Enterprise Plan
$199.00
per month
No answers on this topic
Offerings
Pricing Offerings
JuicerKhoros Marketing
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details**Small Plan Features: 2 source accounts, 1 embeddable social media feed, pulls in new posts every 24 hours, Juicer branding **Medium Plan Features: 5 source accounts, 1 embeddable social media feed, pulls in new posts every hour, moderation and filtering tools, no Juicer branding **Large Plan Features: 15 source accounts, 3 embeddable social media feeds, pulls in new posts every 10 minutes, analytics, moderation, and filter tools, no Juicer branding **Enterprise Plan: customized based on user need, price varies **Campaign Plan: Quick updates best for events, price varies
More Pricing Information
Community Pulse
JuicerKhoros Marketing
Top Pros
Top Cons
Features
JuicerKhoros Marketing
Listening/monitoring
Comparison of Listening/monitoring features of Product A and Product B
Juicer
-
Ratings
Khoros Marketing
6.4
117 Ratings
18% below category average
Boolean keyword searches00 Ratings7.290 Ratings
Filtering out noise/spam00 Ratings5.999 Ratings
Sentiment analysis00 Ratings6.889 Ratings
Broad channel coverage00 Ratings5.8111 Ratings
Publishing
Comparison of Publishing features of Product A and Product B
Juicer
-
Ratings
Khoros Marketing
7.3
148 Ratings
8% below category average
Content planning and scheduling00 Ratings8.4146 Ratings
Audience targeting00 Ratings7.2112 Ratings
Content optimization00 Ratings5.05 Ratings
Workflow management00 Ratings8.4130 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
Juicer
-
Ratings
Khoros Marketing
7.5
113 Ratings
7% below category average
Automated routing and prioritization00 Ratings7.290 Ratings
Customer interaction histories00 Ratings7.7103 Ratings
Bulk actions00 Ratings7.494 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
Juicer
-
Ratings
Khoros Marketing
7.0
103 Ratings
9% below category average
Lead generation00 Ratings6.747 Ratings
Content marketing00 Ratings6.686 Ratings
Paid media management00 Ratings7.12 Ratings
Campaigns and promotions00 Ratings7.790 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
Juicer
-
Ratings
Khoros Marketing
7.6
147 Ratings
11% below category average
Twitter00 Ratings7.7138 Ratings
Facebook00 Ratings7.9143 Ratings
LinkedIn00 Ratings7.5105 Ratings
Google+00 Ratings9.018 Ratings
Instagram00 Ratings7.3132 Ratings
Pinterest00 Ratings6.346 Ratings
YouTube00 Ratings7.533 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
Juicer
-
Ratings
Khoros Marketing
7.1
131 Ratings
10% below category average
Campaign success analytics00 Ratings8.0121 Ratings
Real-time tracking00 Ratings6.6120 Ratings
Competitor analysis00 Ratings6.777 Ratings
Account management
Comparison of Account management features of Product A and Product B
Juicer
-
Ratings
Khoros Marketing
6.1
136 Ratings
29% below category average
Role-based user permissions & privileges00 Ratings6.4132 Ratings
Mobile access00 Ratings5.8112 Ratings
Best Alternatives
JuicerKhoros Marketing
Small Businesses
Growave
Growave
Score 9.4 out of 10
Publer
Publer
Score 9.8 out of 10
Medium-sized Companies
Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
Score 8.9 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
Enterprises
Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
Score 8.9 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JuicerKhoros Marketing
Likelihood to Recommend
9.7
(2 ratings)
8.0
(184 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(34 ratings)
Usability
-
(0 ratings)
8.9
(29 ratings)
Availability
-
(0 ratings)
9.7
(11 ratings)
Performance
-
(0 ratings)
8.0
(8 ratings)
Support Rating
-
(0 ratings)
8.0
(31 ratings)
In-Person Training
-
(0 ratings)
8.9
(7 ratings)
Online Training
-
(0 ratings)
6.0
(7 ratings)
Implementation Rating
-
(0 ratings)
7.7
(24 ratings)
Ease of integration
-
(0 ratings)
5.4
(4 ratings)
Product Scalability
-
(0 ratings)
7.3
(122 ratings)
User Testimonials
JuicerKhoros Marketing
Likelihood to Recommend
Juicer
Juicer is great for any campaign, hashtag, or event-related website. For example, we've created this website for a friend's event (the "Pirate Summit", and it looks like this https://www.juicer.io/pirate-summit). Also, artists use it a lot, for example, Bon Jovi's official site at https://www.juicer.io/bonjovi. You can also build a lot of stuff around it, and just keep Juicer's aggregated social media feed in an iFrame. Juicer is less well suited if you want to enable actions from social media, e.g. buying a physical product. In these cases, classic e-commerce shops are better suited.
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Khoros (Formerly Spredfast + Lithium)
The best it could be used for is running campaigns. Be it a product launch or be it any new event that you are hosting. If you need to quickly grab attention, then this might be your choice. Also the report given after the campaign is a good insight for improving your next campaign.
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Pros
Juicer
  • Juicer allows me the opportunity to set it and forget it so that I can use my valuable time to focus on other things.
  • Juicer has allowed us to seamlessly ensure that our social media feed can be found on our website and that it will stay up to date at any given moment.
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Khoros (Formerly Spredfast + Lithium)
  • Reporting is great - easy to create bespoke dashboards for multiple ways to view the data and trends in platform
  • Onboarding and training - a good repository of knowledge articles for users to access on most aspects of the platform for self-learning
  • The user-friendly and intuitive interface allows any user to quickly assimilate how to use the platform.
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Cons
Juicer
  • There might be one or two social media sources worth adding, e.g. Tripadvisor.
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Khoros (Formerly Spredfast + Lithium)
  • Look and feel of the interface could use a refresh as it's not very exciting to use
  • Improve analytics features and accuracy
  • Facilitate bulk actions
  • Better alerts/visibility of collaborative actions and assigned tasks
  • Clearer communication around new feature releases and announcements
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Likelihood to Renew
Juicer
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
There is no product like Khoros. Our company lives and dies by the analytics, and to date, we have not seen a more comprehensive analytics structure for any social media management tool. Khoros support is also fantastic, responding and resolving any and all questions, ideas, or complaints, usually in 24 hours.
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Usability
Juicer
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
Khoros Marketing is very user-friendly and easy to navigate. The calendar visibility is the view I use most so I can see all posts going out on all of our channels. It allows us to time posts in a proper cadence so we don't overlap with other pressing content.
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Reliability and Availability
Juicer
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
• We still experience a bit of downtime and slowness here but things have drastically improved in the last year with their feature updates and reconfigured hosting.
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Performance
Juicer
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
Khoros has greatly improved the performance of its SaaS products in the last 5 years. Their applications, including Conversations, Intelligence, and Experiences, all load quickly with real-time data. This performance is critical to provide meaningful, social customer support, and marketing. The performance maintains integrity even when you deploy powerful integrations like Salesforce Customer Relationship Manager.
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Support Rating
Juicer
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
Overall, support does a great job and is timely in their responses and efforts. We have had to contact support many times due to the Capture app. Some tickets have remained open for months, while others get resolved quickly. I understand this is not always up to support and they often have to wait for their engineering team to fix issues that we identified, but it's difficult to deal with issues that are affecting our workflow, especially for extended amounts of time.
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In-Person Training
Juicer
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
• As a very early customer, we did not undergo formal training but worked closely with the team to get the system set up to do what we wanted. However, online training resources are now available with many blog posts / video lessons and tutorials.
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Online Training
Juicer
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
it is important to note that my perspective is not necessarily common - I'm a geek/nerd/poweruser in general, so I found the online resources to be more than adequate (and often very aesthetically pleasing, too). That said, a less "geeky" person might struggle a bit.
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Implementation Rating
Juicer
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
The implementation team from Khoros were great - they worked hard to understand our somewhat complex organization, and were with us all the way through face to face meetings, user training, and technical training. We had a clearly defined account manager and implementation manager, who worked really effectively together and with us.
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Alternatives Considered
Juicer
I haven’t had the first-hand opportunity to try other platforms. Juicer was already being used on our other websites and therefore we’re now utilizing it for the Foundation.
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Khoros (Formerly Spredfast + Lithium)
On some accounts that I am on, I use Asana in place of Khoros marketing but I much prefer Khoros Marketing. I prefer Khoros Marketing over Asana because I can post directly (and schedule posts) on Khoros but not on Asana. Also, I can moderate directly on Khoros but not Asana
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Scalability
Juicer
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
Khoros seems to struggle a little past a certain level of scale. More than 30 separate per day makes it difficult to view all content in the weekly calendar view, which is frustrating and could cause issues. However, the ability to schedule one post across multiple channels is hugely valuable and cuts down on a lot of duplicative work.
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Return on Investment
Juicer
  • It's very quick to deploy, so no IT/development costs (except putting in a small javascript, which takes 5 minutes).
  • Definitely positive ROI, it's much cheaper than other solutions which can cost some times 10x as much.
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Khoros (Formerly Spredfast + Lithium)
  • Negatively impacted relationship with Khoros as they're notoriously difficult to engage with or able to produce viable results from our feedback.
  • Negatively impacted KPI reporting, as metrics were inaccurate for six months.
  • Negatively impacted resource management, as there've been so many restrictions with this platform that simple, day-to-day tasks take so much longer.
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ScreenShots

Juicer Screenshots

Screenshot of Golden Globes Juicer feed in action!Screenshot of Juicer dashboard of a Large PlanScreenshot of Moderation and Filter FeaturesScreenshot of Social Sources