Likelihood to Recommend JumpCloud is least suited in situations where you have few devices, but lots of users. JumpCloud heavily focuses on the "One-User-One-Device" type of use, and does lack some of the features things like Active Directory is better suited for when having multiple users accessing one machine. Their Powershell APIs are fantastic and getting only more powerful. Lots of features are hidden behind these APIs, so admins not as familiar with Powershell would have more issues leveraging these tools. BYOD deployments are amazing, especially for macOS devices that are using Apple Business Manager and can leverage Zero Touch deployments. It is especially good at handling mixed systems, whereas other options, such as Jamf, are really suiting only for macOS, or Intune is more suited for Windows; JumpCloud managed to handle both systems well.
Read full review Scenarios where IDCS is well suited:
Oracle Identity Cloud Service is well-suited for organizations that require a centralized approach to managing user access and authentication across multiple applications and services. Organizations with strict compliance requirements Scenarios where IDCS might be less appropriate:
Organizations with limited customization requirements Read full review Pros User Management - The ability to control our users and set password/polices is made easy in the JC console Device Management - Using JC each user is assigned to their own device with only the rights to do their job - When elevated rights are required, this is done simply via the JC console for the period of time required SSO - Using JC's SAML SSO integrations we are building out our SSO offering and this is making for a much simpler daily user experience Read full review Restrict access to the applications outside our organization network. Multiple IDP configurations make it easy for us to authorize access. The adaptive security feature lets us know high-risk users. Read full review Cons SSO via OpenID - Opening up their SSO from just SAML to including OpenID (OAuth) would allow us to make more use of the service and to also incorporate it into some internal testing suites Time Limited User Elevation - The ability to time limit a users elevation of privileges would be a great addition Extending device management to include LPA - Least Privilege Access is becoming a bigger ask from our external auditors - Being able to do this via JC would be amazing Read full review DJSIR Oracle Identity Cloud Service is federated with DJSIR SSO. When an employee leaves the company an office account will get deleted but it's not reflecting in Oracle Identity Cloud Service or the profile is not getting deleted from Oracle Identity Cloud Service console. Oauth setup for the application is a bit confusing Increase the number of reports available Read full review Usability It's simple. I like how JumpCloud keeps things simple. Similar to Apple's ecosystem, they give you what you want with some extra features and bells and whistles but it doesn't take a large instruction manual to use it. They have the support system and KB articles to back up their product and learn about a feature and how to implement it
Read full review Oracle cloud services meets most of our needs. I hope in the future we could look at more of the OIG functions included so we could move away from needing to stand up that component.
Read full review Support Rating I have rarely contacted support. When I have, the responses were within expected time frames, and easy to access. Community support is incredible, both from the JumpCloud representatives, and the user base community at large. The support pages on the website also are typically very well written and strike a nice balance between having the technical information needed, and also being easy to understand for the small business types that might not have as much of a technical background as an IT Admin.
Read full review The support for Oracle Identity Cloud Service is generally good. Nevertheless, it can take some time to get a response from the support team which creates initial frustration, and the customer will have to wait till the SR gets assigned to a support person.
Read full review Implementation Rating Being responsible for choosing the product after a POC and pilot we found the process to be simple and effective
Read full review Alternatives Considered Read full review Oracle's Identity Cloud Service works more in conjunction with the aforementioned. I think it works similar to Oracle Identity Management (OID) but seems a little more abstracted.
Read full review Contract Terms and Pricing Model Some features would make more sense for us to be bundled by machine, instead of the user. We have fewer machines, and multiple users log into one machine, so doing something like paying per user for services like Patch Management are difficult to warrant the cost. I also feel a more complete package that includes common addon features; Patch Management and Password Manager, would be an improvement. It would also be nice if we could change packages, addons, and other billing services via self-service instead of reaching out to our account manager.
Read full review I hope at some point we could get away from needing to "bring our own" licenses and just have a unique user login rate.
Read full review Professional Services services and professional team and support teams are good
Read full review Oracle provided various services we could take advantage of to get the environment configured correctly without needing to hire contractors.
Read full review Return on Investment Very easily add, or disable employee logins Reduce "password fatigue" by being able to reduce password expiration requirements, and having single sign on Higher security and visibility of security issues Reduced onboarding time from days to minutes Enabled easy reassignment of user accounts to another user via groups when employees leave Quick securing of terminated users, or otherwise compromised accounts Reduced user disablement time from previous manual methods requiring days, to literal minutes Read full review It streamlined our Oracle PAAS implementation where we were able to achieve single sign-on functionality seamlessly. It provided us the feature to restrict outside access. It provided us with features to perform social IDP configuration for our custom applications. Read full review ScreenShots