JumpCloud vs. Workspace ONE Unified Endpoint Management (UEM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
JumpCloud
Score 8.8 out of 10
N/A
JumpCloud Directory-as-a-Service® is a cloud-based platform that enables IT teams to securely manage user identities and connect them to resources they need regardless of provider, protocol, vendor, or location. Directory-as-a-Service gives organizations a single pane of glass to manage users and systems. It allows administrators to grant users secure access to resources with protocols and access controls. It also includes extensive APIs, tools, and integrations to ensure maximum administrative…N/A
Workspace ONE Unified Endpoint Management (UEM)
Score 6.8 out of 10
N/A
VMware acquired Airwatch in 2014. Workspace ONE is a Unified Endpoint Management (UEM) solution and is available in Standard, Advanced, Enterprise, and Advanced for VDI editions.
$3.78
per device/per month
Pricing
JumpCloudWorkspace ONE Unified Endpoint Management (UEM)
Editions & Modules
No answers on this topic
Standard
$3.78
per device/per month
Advanced
$6
per device/per month
Enterprise
$10
per device/per month
Enterprise for VDI
$20
per device/per month
Offerings
Pricing Offerings
JumpCloudWorkspace ONE Unified Endpoint Management (UEM)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
JumpCloudWorkspace ONE Unified Endpoint Management (UEM)
Top Pros
Top Cons
Features
JumpCloudWorkspace ONE Unified Endpoint Management (UEM)
Identity Management
Comparison of Identity Management features of Product A and Product B
JumpCloud
8.3
13 Ratings
3% above category average
Workspace ONE Unified Endpoint Management (UEM)
-
Ratings
ID-Management Access Control8.212 Ratings00 Ratings
ID Management Single-Sign On (SSO)8.512 Ratings00 Ratings
Multi-Factor Authentication8.713 Ratings00 Ratings
Password Management8.28 Ratings00 Ratings
Account Provisioning and De-provisioning8.313 Ratings00 Ratings
ID Management Workflow Automation7.89 Ratings00 Ratings
ID Risk Management8.28 Ratings00 Ratings
Best Alternatives
JumpCloudWorkspace ONE Unified Endpoint Management (UEM)
Small Businesses
Dashlane
Dashlane
Score 9.3 out of 10
NinjaOne
NinjaOne
Score 9.1 out of 10
Medium-sized Companies
RSA Access Manager (Discontinued)
RSA Access Manager (Discontinued)
Score 10.0 out of 10
NinjaOne
NinjaOne
Score 9.1 out of 10
Enterprises
RSA Access Manager (Discontinued)
RSA Access Manager (Discontinued)
Score 10.0 out of 10
Citrix Endpoint Management
Citrix Endpoint Management
Score 8.3 out of 10
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User Ratings
JumpCloudWorkspace ONE Unified Endpoint Management (UEM)
Likelihood to Recommend
8.7
(13 ratings)
6.7
(25 ratings)
Likelihood to Renew
9.1
(2 ratings)
7.0
(1 ratings)
Usability
8.4
(10 ratings)
8.0
(1 ratings)
Availability
-
(0 ratings)
5.0
(1 ratings)
Performance
-
(0 ratings)
5.0
(1 ratings)
Support Rating
8.1
(11 ratings)
8.0
(2 ratings)
Implementation Rating
9.1
(1 ratings)
7.9
(2 ratings)
Contract Terms and Pricing Model
8.0
(8 ratings)
-
(0 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Professional Services
7.9
(3 ratings)
-
(0 ratings)
User Testimonials
JumpCloudWorkspace ONE Unified Endpoint Management (UEM)
Likelihood to Recommend
JumpCloud
JumpCloud is least suited in situations where you have few devices, but lots of users. JumpCloud heavily focuses on the "One-User-One-Device" type of use, and does lack some of the features things like Active Directory is better suited for when having multiple users accessing one machine. Their Powershell APIs are fantastic and getting only more powerful. Lots of features are hidden behind these APIs, so admins not as familiar with Powershell would have more issues leveraging these tools. BYOD deployments are amazing, especially for macOS devices that are using Apple Business Manager and can leverage Zero Touch deployments. It is especially good at handling mixed systems, whereas other options, such as Jamf, are really suiting only for macOS, or Intune is more suited for Windows; JumpCloud managed to handle both systems well.
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VMware by Broadcom
Workspace ONE Unified Endpoint Management is best suited for mid to large-size companies that require all the functions that it presents. It is a plus if you are well known with the VMWare "Horizon" ecosystem and use some of these solutions. It's to hard and resource intensive to setup and manage for small companies. Next to that it is to costly for only basic functionality compared to other solutions
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Pros
JumpCloud
  • User Management - The ability to control our users and set password/polices is made easy in the JC console
  • Device Management - Using JC each user is assigned to their own device with only the rights to do their job - When elevated rights are required, this is done simply via the JC console for the period of time required
  • SSO - Using JC's SAML SSO integrations we are building out our SSO offering and this is making for a much simpler daily user experience
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VMware by Broadcom
  • Enrollment is a snap with many different options. This allows organizations with corporately owned or BYOD programs to bring devices under management in a flexible and scalable solution.
  • Deployment of apps-AirWatch makes deploying apps across your organization simple a quick.
  • AirWatch is usually close to "Zero Day" ready with major hardware manufacturers updated features. Many of the Android and iOS updated features are incorporated into the environments almost as soon as they are released.
  • AirWatch has great customer service. This was not always the case but as the company has grown over the last year in particular, I have been receiving better customer service compared to other MDMs.
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Cons
JumpCloud
  • SSO via OpenID - Opening up their SSO from just SAML to including OpenID (OAuth) would allow us to make more use of the service and to also incorporate it into some internal testing suites
  • Time Limited User Elevation - The ability to time limit a users elevation of privileges would be a great addition
  • Extending device management to include LPA - Least Privilege Access is becoming a bigger ask from our external auditors - Being able to do this via JC would be amazing
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VMware by Broadcom
  • On-Premises solution is very slow compared to SAS and which is causing many issues while accessing emails on a device, server management, contacts sync issues, Reporting issue
  • AirWatch Inbox application was very buggy and created a lot of issue in our organization and it seems no one is happy with the performance AirWatch Inbox is giving.
  • It is very costly as per analysis provided by Gartner quadrant and for a small organization or for small user base it is not that much suitable.
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Likelihood to Renew
JumpCloud
No answers on this topic
VMware by Broadcom
We've used it for 3 years and our contract is up later this year. We own the licenses, but we would have to either renew cloud services or bring the services in-house and install on servers here. We may want to see what's new in the marketplace that could be just as useful and cost effective.
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Usability
JumpCloud
It's simple. I like how JumpCloud keeps things simple. Similar to Apple's ecosystem, they give you what you want with some extra features and bells and whistles but it doesn't take a large instruction manual to use it. They have the support system and KB articles to back up their product and learn about a feature and how to implement it
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VMware by Broadcom
It works well for our environment and what we're using it for. It actually does more than we're currently utilizing, but I believe our needs will change in the near future and we could utilize more features.
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Reliability and Availability
JumpCloud
No answers on this topic
VMware by Broadcom
Just in the past few weeks our staff has had several issues with the website. It is either taking a long time to load anything or we are not able to get in at all. This is very frustrating when you are trying to manage and enroll users. It was down 2 days in a row just this past week. Not good!
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Performance
JumpCloud
No answers on this topic
VMware by Broadcom
Went over the availability just a minute ago on the last rating. Don't use the reporting too much but will likely begin that soon. Integration with Active Directory doesn't seem to bog either system down.
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Support Rating
JumpCloud
I have rarely contacted support. When I have, the responses were within expected time frames, and easy to access. Community support is incredible, both from the JumpCloud representatives, and the user base community at large. The support pages on the website also are typically very well written and strike a nice balance between having the technical information needed, and also being easy to understand for the small business types that might not have as much of a technical background as an IT Admin.
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VMware by Broadcom
There is a separate portal for Workspace One + Chat function. The support is fast but sometime you need a little but luck that the right person is supporting your case. Case escalation is not really working.
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Implementation Rating
JumpCloud
Being responsible for choosing the product after a POC and pilot we found the process to be simple and effective
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VMware by Broadcom
AirWatch support was included and helped with every step of the implementation. They have their "university" with helpful documents and phone support 24x7.
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Alternatives Considered
JumpCloud
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VMware by Broadcom
Airwatch remains a leader in Gartner's Magic Quadrant and meets the data mobility needs of our organization. We are looking at moving to the cloud with Office365 and are evaluating the Intune/EMS/MAM/Rights Management suite. We have set up both Airwatch and Intune/EMS/MAM/Rights Management in a lab environment and have compiled some good comparison data and are looking to further evaluate these products. From our testing Airwatch has good integration with Office365 and is more feature rich and has more robust controls in both the MDM and Data Management/Security space. If someone is looking for a more simple solution without MDM and they are considering providing email and calendar access only Intune/MAM may be the way to go.
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Contract Terms and Pricing Model
JumpCloud
Some features would make more sense for us to be bundled by machine, instead of the user. We have fewer machines, and multiple users log into one machine, so doing something like paying per user for services like Patch Management are difficult to warrant the cost. I also feel a more complete package that includes common addon features; Patch Management and Password Manager, would be an improvement. It would also be nice if we could change packages, addons, and other billing services via self-service instead of reaching out to our account manager.
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VMware by Broadcom
No answers on this topic
Scalability
JumpCloud
No answers on this topic
VMware by Broadcom
It is really scalable. They love to have more users as you pay by the license. They are great in this regard.
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Professional Services
JumpCloud
services and professional team and support teams are good
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VMware by Broadcom
No answers on this topic
Return on Investment
JumpCloud
  • Very easily add, or disable employee logins
  • Reduce "password fatigue" by being able to reduce password expiration requirements, and having single sign on
  • Higher security and visibility of security issues
  • Reduced onboarding time from days to minutes
  • Enabled easy reassignment of user accounts to another user via groups when employees leave
  • Quick securing of terminated users, or otherwise compromised accounts
  • Reduced user disablement time from previous manual methods requiring days, to literal minutes
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VMware by Broadcom
  • Visibility of all support team, their location, apps installed on devices and security level, which guarantees information is secure.
  • Users don't have the time to be spending their telecom plans on apps that are not accepted for corporate use. So, this plans can be controlled and money saved.
  • Cost happens to be an OpEx one, and even though it is not visible in ROI, when you calculate how much money represents data leak, information lost, users not arriving to attend customers, and more. The cost is giving you a return on customer satisfaction and continuity.
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