What users are saying about
2 Ratings
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Top Rated
144 Ratings
2 Ratings
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Score 8 out of 100

RingCentral

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Top Rated
144 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

JustCall

JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution.The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

RingCentral

RingCentral proved to be a LIFE SAVER when we were forced to implement a Work from Home strategy in just a week - had we been on our previous solution of an on-prem PBX we would have had to scramble for both Phone and Conferencing solutions. Not only were we able to get up and running, we didn't even need any training on RingCentral for our users because they already knew how to interact with RingCentral from ANY location!
Jon Shurtliff | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

JustCall
5.5
RingCentral
8.0
Multi-level Interactive Voice Response (IVR)
JustCall
5.0
RingCentral
7.9
Call reports
JustCall
6.0
RingCentral
7.7
Hosted PBX
JustCall
RingCentral
8.0
User templates
JustCall
RingCentral
7.6
Directory of employee names
JustCall
RingCentral
8.6

Call Management

JustCall
5.4
RingCentral
8.3
Answering rules
JustCall
6.0
RingCentral
8.4
Call recording
JustCall
5.0
RingCentral
8.8
Call park
JustCall
4.0
RingCentral
8.4
Call screening
JustCall
5.0
RingCentral
7.8
Message alerts
JustCall
7.0
RingCentral
8.2

Mobile apps

JustCall
8.0
RingCentral
8.0
Mobile app for Android
JustCall
8.0
RingCentral
7.9
Mobile app for iOS
JustCall
RingCentral
8.0

VoIP system collaboration

JustCall
RingCentral
8.2
Video conferencing
JustCall
RingCentral
8.4
Audio conferencing
JustCall
RingCentral
8.4
Video screen sharing
JustCall
RingCentral
8.6
Instant messaging
JustCall
RingCentral
7.3

Pros

JustCall

  • JustCall.io has a wonderful Chrome extension that plays nice with most other apps and extensions and enables things like a power dialer and click to call functionality to be launched from anywhere, even without being logged into the platform.
  • Just Call.io has the ability to launch and sync SMS messaging from within the Pipedrive app, adding another touchpoint to the sales cycle easily.
  • The platform developers are very open to other integrations and use cases and actively solicit feedback from their user community.
  • They are also very responsive to questions and support requests.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

RingCentral

  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Tristan Dobbs | TrustRadius Reviewer

Cons

JustCall

  • The power dialer functionality is in Beta still I believe and isn't not intuitive to use and add contacts to the calling list. In comparison, Kixie allows a very easy one-click operation, from anywhere on the web really, to add a number and contact to a power dialing session.
  • JustCall.io bills itself as a complete phone system but its pricing structure makes using it as such more expensive than solutions like Kixie or Dialpad, at least in my experience.
  • These guys are definitely on the right track, but more focus and clarity on the messaging and use cases JustCall is best suited for would result in a better net result for everyone in my opinion.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

RingCentral

  • There have been moments of dropped calls for no apparent reason, though that have been few and far between.
  • There are no announcements given when the system crashes. It doesn't happen often, but it has in the last month or two and created a huge problem for my sales team.
  • It would be nice if it were connected to our CRM, or even just a general Caller ID network, as not knowing who is calling can be problematic at times.
Jillian Straw | TrustRadius Reviewer

Likelihood to Renew

JustCall

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.6
Based on 8 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Usability

JustCall

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 8.8
Based on 2 answers
RingCentral is a flexible and versatile platform. But there is always room for improvement. While I as a technologically inclined user have no problem navigating the interface and configuring my extension to my hearts content. I have had some negative experiences with less technologically inclined users having difficulty with the smartphone app (mostly they are trying to handle calls while in areas with poor 4G signal), I wish RingCentral had a better way of handling these calls or rejecting them if data rates are too low.
Anonymous | TrustRadius Reviewer

Support Rating

JustCall

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 7.4
Based on 19 answers
I have tried chat, email, and telephone support. I have not been able to get any reponse whatsoever on resolving an issue where my telephone number (which we have had for over 20 years) released. We had discontinued service with Ring Central and moved to another carrier. After about 1 week; the number was inadvertently transferred back to Ring Central. It now reports as disconnected and they are not willing to resolve the issue.
Mike McCloskey | TrustRadius Reviewer

Implementation Rating

JustCall

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.0
Based on 1 answer
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

Alternatives Considered

JustCall

I have used both Kixie and PhoneBurner to try to add in the type of sales calling capabilities I wanted. In 2017, neither actually 100% fit the bill.Kixie is also a full-blown sales focused dialing and VOIP platform. They have really tight integrations with Pipedrive and other CRMs and a lot of the functionality we were looking for. With all the bells and whistles it is more expensive but certainly was a good contender. As I move forward here in 2018 we're launching a call center operation for which Kixie ay be a perfect fit.PhoneBurner is another platform that provides straight-up power dialing, dialing tech, and some additional resources. It does so on top of your current VOIP provider, so you don't have to make lots of changes. They have automated voicemail drops, email drops, and more to help accelerate the sales cycle.I chose JustCall specifically for the integration with Pipedrive and SMS capability. For now, it ended up being the tool for our business.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

RingCentral

Almost all competitors charge for calls by the minute. Some have packages for minutes, but for a business doing large volumes of calls, this is simply not cost-effective. RingCentral having unlimited calling instantly makes it a lower-cost option than most competitors at this scale. Quality of service is comparable to those that we've tested. Teleconferencing or web-conferencing alone can easily cost as much as RingCentral, but RingCentral has a full suite of services available and keeps billing/budgeting simple.
Anonymous | TrustRadius Reviewer

Return on Investment

JustCall

  • Overall, JustCall showed us the value of having an integrated tool to allow the execution of SMS messaging from within Pipedrive. It definitely allowed us to add in additional touchpoint that some decision makers and prospects felt more comfortable using.
  • Despite the tight integration with Pipedrive, the totality of the solution added more overhead in financial and configuration/personnel terms than we were looking for. Since we had established a great set up for our phone systems already, adding another one just to access SMS didn't make sense.
  • SMS from inside Pipedrive was the only function we were looking for. Just Call does this, and does it really well. But since we had our phones and VOIP already providing this outside of Pipedrive, it was ultimately not suitable. It became an expense for which there was not really a clear justification for in terms of ROI.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

RingCentral

  • I would say that RingCentral makes everyone more accessible to one another. The tool has an employee directory that instinctively pairs you with the right people when you need it. For larger companies, this feature can save time (and therefore money) when trying to reach people across different departments and teams.
  • Because RingCentral acts as a work phone, and its ease of use is simple and makes you more accessible to clients, etc., you could also argue that it helps strengthen client relationships.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

JustCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

JustCall Editions & Modules

Edition
Basic$101
Pro$151
Enterprise$251
  1. per user per month
Additional Pricing Details
Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on our web-app or mobile app than to receive it on your cellular network.

RingCentral

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

JustCall
8.0
RingCentral
7.5

Likelihood to Renew

JustCall
RingCentral
9.6

Usability

JustCall
RingCentral
8.8

Support Rating

JustCall
RingCentral
7.4

Implementation Rating

JustCall
RingCentral
9.0

Add comparison