Likelihood to Recommend Justworks is a competitively priced product for small businesses and start-ups and, in my opinion, offers a better product and better customer service than larger PEOs competing in the same small-buisiness space (ex. ADP). I believe Justworks would work well for companies up to 200 employees; after that, I believe a bigger PEO may provide an enterprise solution better suited for a larger company (and their HR reporting needs)
Lonnie deMarco HR Operations Advisor / Fractional HR / Talent Aquisition
Read full review If you need transparency around your workloads the product is great as it is easy to use and visually tells a story. It is ideal for SCRUM management as it plays into the ideas of Sprint Read full review Pros Onboarding employees on their first day. We use Justworks to set up the employee calculate the first payroll, and perform the I9 employment verification. The process is seamless and all can be done electronically and automated which makes it very simple Payroll processing. Justworks automatically calculates the payroll earnings, related taxes and withholdings and will automatically withdraw and deposit the funds. This is a seamless experience Customer Service. Justworks is incredibly responsive and helpful. HR related issues can be a nightmare but Justworks make it easier and more efficient since they are always on call to answer your questions and make life easier. Read full review Great for supporting SCRUM as part of Agile deliveries. We use the ToDo, Doing and Done and build GANNT charts to facilitate resource planning. We use it at a department level to manage workloads and help staff know what work is waiting for them and the relative priority. We have deployed it across the organisation and also work with suppliers and offshore development teams to coordinate activities. Read full review Cons JustWorks couldn't accurately track our PTO. We use an accrual system that maxes out at 88 hours. We incentivise our employees with additional PTO hours based off of goals met. The JustWorks platform allowed our employees to accrue far more PTO than what was offered. They didn't have a feature that offered a Cap and accrual. When using the JustWorks reports for 401K, if not using their integrated 401K provider, the reports give you every employee regardless of whether or not they contribute. This makes it difficult when adding the contributions in separately. JustWorks tracks historical data for employees. Whenever there is a salary change made, it keeps track. However, it shows a salary adjustment made on the day they are entered into JustWorks which can be very confusing. We switched from another PEO mid year and it looked like I made salary changes on the beginning date. This made it difficult to differentiate an actual salary adjustment. Read full review Occasionally hangs at login but this may be to do with our authentication service. It would be nice when grouping cards together if there was an option to lay them over each other in a fan arrangement. Read full review Support Rating Justworks offers many different options for customer service. You can contact them via email, phone or Slack. They are quick to resolve issues and if your Account Manager is out of office, they have other Managers covering your account who are knowledgable and ready to support. They also have an office in New York, which makes their support even more localized.
Read full review Alternatives Considered Justworks is a much simpler platform with better pricing. I remember ADP's cost was tied to a certain percentage of the total payroll, which is not ideal if you have highly compensated employees. Though ADP offered more ancillary benefit options and group employee discounts, we feel Justworks suffices and meets our daily HR needs.
Read full review We have used
MS Project previously but ended up doing things in spreadsheets so KanBanchi has bridged this gap for us
Read full review Return on Investment We're still new to Justworks, but for nearly everyone on our team, this is the dealmaker. Benefits plans are worth more than salaries to the best hires.In fact, part of the process we used to choose Justworks was to send their offering, in advance, to our team to approve of, first. Dealmaker for great hires! Financial security for their families! Compliance management. Read full review We have seen great value in our planning for Agile deliveries especially when applying it to SCRUM. Using the product we have found it quickly surfaces resource constraints and blockers when planning for projects. Read full review ScreenShots Kanbanchi for G Suite Screenshots