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Top Rated
637 Ratings
29 Ratings
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Score 9.1 out of 100

NICE CXone (formerly NICE inContact)

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Top Rated
637 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Justworks Hours (formerly Boomr)

When you have a larger facility, being able to clock in from different spots on the property is very convenient. The only issue I have is sometimes forgetting to clock out before leaving! But I found that setting an alarm on my phone and then being able to access the app right away has made things nice and easy. Aside from that, you do need make sure that wherever you use the app has good connection. This can be a problem if you're attempting to use the app out in the field.
Melanie Drake | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

We get over 3,000 calls/month for a variety of Radiology scheduling requests, so we needed a scheduling system that had the scalability and optics to allow us to manage this giant beast. We had previously been relying only on people scheduling between their visits and between checking in visitors, so we had no dedicated team of schedulers or a software to support. We are only on our first month, but have seen amazing results thus far.
Jerry Newsom | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.1
Agent dashboard
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.3
Validate callers
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.3
Outbound response
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.2
Call forwarding
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.4
Click-to-call (CTC)
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.5
Warm transfer
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.5
Predictive dialing
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
7.4
Interactive voice response
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.0
REST APIs
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
7.8
Call scripts
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.0
Call tracking
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.3
Multichannel integration
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
7.9
CRM software integration
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
7.9

Workforce Optimization (WFO)

Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.3
Inbound call routing
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.5
Omnichannel inbound routing
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.2
Recording
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.5
Quality management
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.5
Call analytics
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.4
Historical reporting
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.3
Live reporting
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.4
Customer surveys
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
7.9
Customer interaction analytics
Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.0

Pros

Justworks Hours (formerly Boomr)

  • Boomr tracks daily work hours and weekly totals automatically. The system sends weekly email reminders of the work week ending and digests of the previous week's hours worked.
  • The interface is intuitive and easy to use and understand. Open the mobile app, select your location and click "Track time." The app also tracks break times, and shifts can be edited afterward.
  • Boomr makes it easy for the payroll department to gather payroll information at the end of a week.
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

  • The quality of the calls are great, i rarely have to report any type of call issues
  • The admin portal is very organized and it makes it easier to find information about users and stations
  • The prebuilt reports that it has are very useful when it comes to assisting users in regards to finding information
Jose Turcios | TrustRadius Reviewer

Cons

Justworks Hours (formerly Boomr)

  • There are rare times when Boomr will not load and open, essentially blocking you out from checking in, out, or whatever it may be.
  • I would like to be able to see more visual charts to track as oppose to just a list of the times.
Owen McCollum | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

  • When making a manual outbound it would be nice to be able to enter the number and just hit "enter" instead of having to hover with the mouse, wait for the dialing prompt to appear then click it.
  • It would be nice if NICE CXone didn't send you a new call while you're entering a manual outbound number.
  • When scheduling a callback, NICE CXone will kick you out of that record/callback schedule screen before you can complete scheduling if a call comes in while scheduling the call.
  • When scheduling a call, it would be nice to just enter the time instead of having to click on the hour then enter it, click on the minutes, and hope that you click on the right spot. If you don't click on the right spot, you'll have to get super close to the screen to hit the right spot to enter the minutes.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Justworks Hours (formerly Boomr)

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.6
Based on 15 answers
I will highly use inContact Cxone even if I am at a different company because, as I mentioned before, inContact makes it easy to manage, view reports, modify skills, and multitask. Also, it does not freeze, it is easy to resolve any issue, and easy to log in.
Anonymous | TrustRadius Reviewer

Usability

Justworks Hours (formerly Boomr)

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.5
Based on 382 answers
I would say [NICE CXone (formerly NICE inContact)] is a brilliant idea especially in terms of a business, I think there are very few things that I don't like and it really does help speed up the workflow of my job while allowing interactions with customers to be more effective. So as a user I really appreciate the concept of [NICE CXone].
Edward Oberlton | TrustRadius Reviewer

Reliability and Availability

Justworks Hours (formerly Boomr)

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 7.2
Based on 4 answers
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
Anonymous | TrustRadius Reviewer

Performance

Justworks Hours (formerly Boomr)

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 7.9
Based on 4 answers
NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
Anonymous | TrustRadius Reviewer

Support Rating

Justworks Hours (formerly Boomr)

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 7.4
Based on 6 answers
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
Kevin Lintner | TrustRadius Reviewer

In-Person Training

Justworks Hours (formerly Boomr)

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 6.9
Based on 3 answers
It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.
Anonymous | TrustRadius Reviewer

Online Training

Justworks Hours (formerly Boomr)

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.3
Based on 3 answers
good stuff available online help section
Somveer Singh | TrustRadius Reviewer

Implementation Rating

Justworks Hours (formerly Boomr)

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.2
Based on 7 answers
It took a while for the implementation but in our company was all good because we got the best people to handle the implementation. They were able to handle any questions or issues that users asked regarding the new tasks. At the moment, we are all good with this software.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Justworks Hours (formerly Boomr)

I have only used Boomr to track my time, but before I used Boomr I logged my time manually. Boomr is much easier and gives me more peace of mind than manual logging. I have had a largely positive experience with Boomr so far
Tyler Proctor | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.
Anonymous | TrustRadius Reviewer

Scalability

Justworks Hours (formerly Boomr)

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 6.7
Based on 4 answers
The scalability is awesome because of the multiple uses it is able at performing for users. A large organization with several user can use this product in the same fashion that a smaller organization could. I believe the larger organization would see more benefits because of the users ability between communication coworkers
Anonymous | TrustRadius Reviewer

Return on Investment

Justworks Hours (formerly Boomr)

  • Boomr has helped us save employee and HR time so employees do not have to manually fill out a timesheet
  • Boomr has helped us with accuracy of reporting.
  • Boomr has helped us with making it easy for employees to clock their time!
Anonymous | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

  • It impacts our company daily as we utilize NICE CXone services every day, 24/7.
  • It is relatively easy to use and doesn't cause problem: The NOC shift doesn't get to have IT support. The fact that we don't hear any issue from them shows that NICE CXone is a stable platform that doesn't have much problem and easy to use.
  • The report impacted my work because I don't need to contact specific supervisors for staffs' attendance.
Gordon Ng | TrustRadius Reviewer

Screenshots

Pricing Details

Justworks Hours (formerly Boomr)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Justworks Hours (formerly Boomr) Editions & Modules

Edition
Standard Tier$41
Business Tier7.201
  1. per user
Additional Pricing Details
Affordable and Easy to Use With subscription pricing that's both flexible and competitive, we give your business the value it deserves. Grow with our product, pay monthly and cancel anytime. Plus, our product is simple and intuitive and can be implemented with your employees in the matter of minutes. Our awesome support team is always just a phone call or email away!

NICE CXone (formerly NICE inContact)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE CXone (formerly NICE inContact) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Justworks Hours (formerly Boomr)
9.1
NICE CXone (formerly NICE inContact)
8.3

Likelihood to Renew

Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.6

Usability

Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.5

Reliability and Availability

Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
7.2

Performance

Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
7.9

Support Rating

Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
7.4

In-Person Training

Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
6.9

Online Training

Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.3

Implementation Rating

Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
8.2

Scalability

Justworks Hours (formerly Boomr)
NICE CXone (formerly NICE inContact)
6.7

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