28 Ratings
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Top Rated
756 Ratings
28 Ratings
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Score 9.1 out of 100

NICE CXone

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Top Rated
756 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Contact Center Software

    Justworks Hours

    Feature Set Not Supported
    N/A
    8.5

    NICE CXone

    85%
    NICE CXone ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.6
    86%
    510 Ratings

    Validate callers

    N/A
    0 Ratings
    8.6
    86%
    435 Ratings

    Outbound response

    N/A
    0 Ratings
    8.5
    85%
    451 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.6
    86%
    408 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.8
    88%
    370 Ratings

    Warm transfer

    N/A
    0 Ratings
    8.8
    88%
    483 Ratings

    Predictive dialing

    N/A
    0 Ratings
    8.1
    81%
    296 Ratings

    Interactive voice response

    N/A
    0 Ratings
    8.5
    85%
    341 Ratings

    REST APIs

    N/A
    0 Ratings
    8.1
    81%
    272 Ratings

    Call scripts

    N/A
    0 Ratings
    8.2
    82%
    287 Ratings

    Call tracking

    N/A
    0 Ratings
    8.5
    85%
    463 Ratings

    Multichannel integration

    N/A
    0 Ratings
    8.5
    85%
    328 Ratings

    CRM software integration

    N/A
    0 Ratings
    8.5
    85%
    332 Ratings

    Workforce Optimization (WFO)

    Justworks Hours

    Feature Set Not Supported
    N/A
    8.6

    NICE CXone

    86%
    NICE CXone ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.6
    86%
    467 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.6
    86%
    338 Ratings

    Recording

    N/A
    0 Ratings
    8.7
    87%
    450 Ratings

    Quality management

    N/A
    0 Ratings
    8.7
    87%
    437 Ratings

    Call analytics

    N/A
    0 Ratings
    8.7
    87%
    443 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.6
    86%
    434 Ratings

    Live reporting

    N/A
    0 Ratings
    8.6
    86%
    420 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.5
    85%
    273 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    8.5
    85%
    287 Ratings

    Attribute Ratings

    • Justworks Hours is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.1

    Justworks Hours

    91%
    23 Ratings
    8.6

    NICE CXone

    86%
    546 Ratings

    Likelihood to Renew

    Justworks Hours

    N/A
    0 Ratings
    5.6

    NICE CXone

    56%
    21 Ratings

    Usability

    Justworks Hours

    N/A
    0 Ratings
    8.8

    NICE CXone

    88%
    532 Ratings

    Availability

    Justworks Hours

    N/A
    0 Ratings
    5.0

    NICE CXone

    50%
    7 Ratings

    Performance

    Justworks Hours

    N/A
    0 Ratings
    8.1

    NICE CXone

    81%
    7 Ratings

    Support Rating

    Justworks Hours

    N/A
    0 Ratings
    10.0

    NICE CXone

    100%
    7 Ratings

    In-Person Training

    Justworks Hours

    N/A
    0 Ratings
    5.6

    NICE CXone

    56%
    4 Ratings

    Online Training

    Justworks Hours

    N/A
    0 Ratings
    7.7

    NICE CXone

    77%
    5 Ratings

    Implementation Rating

    Justworks Hours

    N/A
    0 Ratings
    8.1

    NICE CXone

    81%
    9 Ratings

    Configurability

    Justworks Hours

    N/A
    0 Ratings
    7.8

    NICE CXone

    78%
    4 Ratings

    Ease of integration

    Justworks Hours

    N/A
    0 Ratings
    8.2

    NICE CXone

    82%
    4 Ratings

    Product Scalability

    Justworks Hours

    N/A
    0 Ratings
    6.4

    NICE CXone

    64%
    7 Ratings

    Vendor post-sale

    Justworks Hours

    N/A
    0 Ratings
    5.1

    NICE CXone

    51%
    5 Ratings

    Vendor pre-sale

    Justworks Hours

    N/A
    0 Ratings
    5.1

    NICE CXone

    51%
    5 Ratings

    Likelihood to Recommend

    Justworks

    When you have a larger facility, being able to clock in from different spots on the property is very convenient. The only issue I have is sometimes forgetting to clock out before leaving! But I found that setting an alarm on my phone and then being able to access the app right away has made things nice and easy. Aside from that, you do need make sure that wherever you use the app has good connection. This can be a problem if you're attempting to use the app out in the field.
    Read full review

    NICE

    It's well-suited for anything related to IT, customer service, and call centers. This is a great way to handle a large volume of calls as well as manage a big team. The biggest plus is that you can handle a team remotely using NICE CXone, which can be difficult to handle and manage using other call products.
    Read full review

    Pros

    Justworks

    • Boomr tracks daily work hours and weekly totals automatically. The system sends weekly email reminders of the work week ending and digests of the previous week's hours worked.
    • The interface is intuitive and easy to use and understand. Open the mobile app, select your location and click "Track time." The app also tracks break times, and shifts can be edited afterward.
    • Boomr makes it easy for the payroll department to gather payroll information at the end of a week.
    Read full review

    NICE

    • Made work from home easy - We just have to login and start calling - No landlines.
    • Easy to extract daily, monthly reports from NICE [CXone] web app.
    • Easy to monitor agents online - who is logged in and who is not.
    • Fast and reliable - Just need internet.
    Read full review

    Cons

    Justworks

    • There are rare times when Boomr will not load and open, essentially blocking you out from checking in, out, or whatever it may be.
    • I would like to be able to see more visual charts to track as oppose to just a list of the times.
    Read full review

    NICE

    • Occasionally the server will disconnect and we lose phone functionality.
    • Calls get "stuck" in the queue when they don't exist.
    • Can't remove commitments very easily when they are made.
    • Kicks you out after 2 hours. Making it annoying how you have to log back in.
    Read full review

    Pricing Details

    Justworks Hours

    Starting Price

    $5 per month per user

    Editions & Modules

    Justworks Hours editions and modules pricing
    EditionModules
    Standard Tier51
    Business Tier92

    Footnotes

    1. per month per user
    2. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Simple plans, straightforward pricing. Find what fits in no time with our clear options and pricing. All plans include: - Customer safeguards: Proactive compliance support & custom built-in safeguards - Customer visibility: Straightforward reporting for greater visibility & insight - Customer support: Unlimited multi-channel customer support

    NICE CXone

    Starting Price

    Editions & Modules

    NICE CXone editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      Justworks

      No answers on this topic

      NICE

      Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.
      Read full review

      Usability

      Justworks

      No answers on this topic

      NICE

      Because we can take a brand new, seasonal agent, and within a very short window, they are understanding the system and already taking calls and interacting with our customers. Due to the number of seasonal employees we bring in during the holiday season, we need the system to be intuitive.
      Read full review

      Reliability and Availability

      Justworks

      No answers on this topic

      NICE

      NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
      Read full review

      Performance

      Justworks

      No answers on this topic

      NICE

      NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
      Read full review

      Support Rating

      Justworks

      No answers on this topic

      NICE

      inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
      Read full review

      In-Person Training

      Justworks

      No answers on this topic

      NICE

      It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.
      Read full review

      Online Training

      Justworks

      No answers on this topic

      NICE

      I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
      Read full review

      Implementation Rating

      Justworks

      No answers on this topic

      NICE

      In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.
      Read full review

      Alternatives Considered

      Justworks

      I have only used Boomr to track my time, but before I used Boomr I logged my time manually. Boomr is much easier and gives me more peace of mind than manual logging. I have had a largely positive experience with Boomr so far
      Read full review

      NICE

      Interactive Intelligence Cisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.
      Read full review

      Scalability

      Justworks

      No answers on this topic

      NICE

      I rated 10, because Nice CX one is very much functional. You can simply acess it by website Nice, in any navigator, desktop, notebook or mobile, so you can in a fast way run on every departament of the company.
      Read full review

      Return on Investment

      Justworks

      • Boomr has helped us save employee and HR time so employees do not have to manually fill out a timesheet
      • Boomr has helped us with accuracy of reporting.
      • Boomr has helped us with making it easy for employees to clock their time!
      Read full review

      NICE

      • We were able to close deals and sales to clients more effectively!
      • It is much easier for us to reach the client even if it's an International number.
      • Nice CXone has helped us a lot to communicate better with our clients.
      Read full review

      Screenshots

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