What users are saying about
28 Ratings
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Top Rated
252 Ratings
28 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Playvox

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Top Rated
252 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Attribute Ratings

  • Justworks Hours is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.1

Justworks Hours

91%
23 Ratings
8.9

Playvox

89%
195 Ratings

Likelihood to Renew

Justworks Hours

N/A
0 Ratings
8.6

Playvox

86%
6 Ratings

Usability

Justworks Hours

N/A
0 Ratings
8.5

Playvox

85%
4 Ratings

Availability

Justworks Hours

N/A
0 Ratings
9.1

Playvox

91%
1 Rating

Support Rating

Justworks Hours

N/A
0 Ratings
5.7

Playvox

57%
5 Ratings

Implementation Rating

Justworks Hours

N/A
0 Ratings
7.8

Playvox

78%
2 Ratings

Configurability

Justworks Hours

N/A
0 Ratings
6.4

Playvox

64%
1 Rating

Product Scalability

Justworks Hours

N/A
0 Ratings
6.4

Playvox

64%
1 Rating

Vendor post-sale

Justworks Hours

N/A
0 Ratings
7.8

Playvox

78%
2 Ratings

Vendor pre-sale

Justworks Hours

N/A
0 Ratings
8.8

Playvox

88%
2 Ratings

Likelihood to Recommend

Justworks

When you have a larger facility, being able to clock in from different spots on the property is very convenient. The only issue I have is sometimes forgetting to clock out before leaving! But I found that setting an alarm on my phone and then being able to access the app right away has made things nice and easy. Aside from that, you do need make sure that wherever you use the app has good connection. This can be a problem if you're attempting to use the app out in the field.
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Playvox

Playvox is well suited to rate and track process adherence and work quality percentual. It is also great to document coaching and track advisors' development, as well as to do knowledge checks through quizzes. It is not so appropriate if you need to see the previous coachings made, since those cannot be opened when they finished.
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Pros

Justworks

  • Boomr tracks daily work hours and weekly totals automatically. The system sends weekly email reminders of the work week ending and digests of the previous week's hours worked.
  • The interface is intuitive and easy to use and understand. Open the mobile app, select your location and click "Track time." The app also tracks break times, and shifts can be edited afterward.
  • Boomr makes it easy for the payroll department to gather payroll information at the end of a week.
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Playvox

  • monitoring the chats and calls to know your mistakes and get it solve.
  • analyst your skills, and it makes you to know are you doing well or not.
  • coaching and learning from your mistakes, and seeing the errors to improve your skills in handling.
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Cons

Justworks

  • There are rare times when Boomr will not load and open, essentially blocking you out from checking in, out, or whatever it may be.
  • I would like to be able to see more visual charts to track as oppose to just a list of the times.
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Playvox

  • The speed of loading the chat that I am evaluating for the customer service representative because sometimes it shows that there is an error in the load.
  • Keep a lot of information
  • It should have more languages for ease of control
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Pricing Details

Justworks Hours

Starting Price

$5 per month per user

Editions & Modules

Justworks Hours editions and modules pricing
EditionModules
Standard Tier51
Business Tier92

Footnotes

  1. per month per user
  2. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Simple plans, straightforward pricing. Find what fits in no time with our clear options and pricing. All plans include: - Customer safeguards: Proactive compliance support & custom built-in safeguards - Customer visibility: Straightforward reporting for greater visibility & insight - Customer support: Unlimited multi-channel customer support

Playvox

Starting Price

Editions & Modules

Playvox editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing

    Likelihood to Renew

    Justworks

    No answers on this topic

    Playvox

    I do not think my organization has and 2nd thought of changing the Playvox because I am sure they cannot find another option that is as easy and smooth. There is no other option at all. Playvox is being used here in every department and the company cannot run without this. Now it is a basic need of this business
    Read full review

    Usability

    Justworks

    No answers on this topic

    Playvox

    Playvox is an easy-to-use platform, all features are intuitive, which makes navigation easy. I never found navigation problems, I was always able to find all the items I needed, all the information is well separated, what could improve is the possibility of moving some items, putting the ones that I use the most in evidence.
    Read full review

    Reliability and Availability

    Justworks

    No answers on this topic

    Playvox

    I don't think I've encountered software problems before
    Read full review

    Performance

    Justworks

    No answers on this topic

    Playvox

    do pages load quickly? yes / Do reports complete in a reasonable time frame, given their complexity? yes i think / If Playvox integrates with any other software or systems, does it tend to slow them down? i don't know
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    Support Rating

    Justworks

    No answers on this topic

    Playvox

    We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager.
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    Implementation Rating

    Justworks

    No answers on this topic

    Playvox

    From the day first, we were active on Playvox and happy with the features. It does not take much time to understand its features and its performance. A few training sessions with 'How to use' and we are experts using Playvox.
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    Alternatives Considered

    Justworks

    I have only used Boomr to track my time, but before I used Boomr I logged my time manually. Boomr is much easier and gives me more peace of mind than manual logging. I have had a largely positive experience with Boomr so far
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    Playvox

    I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox.
    Read full review

    Scalability

    Justworks

    No answers on this topic

    Playvox

    I think it is the best rating based on my experience
    Read full review

    Return on Investment

    Justworks

    • Boomr has helped us save employee and HR time so employees do not have to manually fill out a timesheet
    • Boomr has helped us with accuracy of reporting.
    • Boomr has helped us with making it easy for employees to clock their time!
    Read full review

    Playvox

    • Playvox directly impacts our Happiness ratings. From an average of 85% great ratings to 90% great ratings in a matter of 3-6 months.
    • Playvox impacts the number of responses our team has to send in order to find a solution for the customer. Dropping average replies to solution from 3 to 2.
    Read full review

    Screenshots

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