What users are saying about
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Top Rated
182 Ratings
29 Ratings
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Score 9.1 out of 100

Playvox

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Top Rated
182 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Justworks Hours (formerly Boomr)

When you have a larger facility, being able to clock in from different spots on the property is very convenient. The only issue I have is sometimes forgetting to clock out before leaving! But I found that setting an alarm on my phone and then being able to access the app right away has made things nice and easy. Aside from that, you do need make sure that wherever you use the app has good connection. This can be a problem if you're attempting to use the app out in the field.
Melanie Drake | TrustRadius Reviewer

Playvox

In our company, the employees receive weekly evaluations of their work. It's an amazing way of knowing how your improvement is going well or not. In Playvox, we have easy access to all those pieces of information, which is good, so we can see how things are going. At this point, Playvox is perfect. We can see our mistakes and where things went well.
Jonathas Marques | TrustRadius Reviewer

Pros

Justworks Hours (formerly Boomr)

  • Boomr tracks daily work hours and weekly totals automatically. The system sends weekly email reminders of the work week ending and digests of the previous week's hours worked.
  • The interface is intuitive and easy to use and understand. Open the mobile app, select your location and click "Track time." The app also tracks break times, and shifts can be edited afterward.
  • Boomr makes it easy for the payroll department to gather payroll information at the end of a week.
Anonymous | TrustRadius Reviewer

Playvox

  • Enables Scorecard Evaluations that can be conducted by an Analyst to monitor activity between a user and agent.
  • Allows for regular reporting to be carried out at any time.
  • Great User Interface to enhance usability for the end user.
  • Measures soft skills of an agent such as professionalism.
Laura O'Sullivan | TrustRadius Reviewer

Cons

Justworks Hours (formerly Boomr)

  • There are rare times when Boomr will not load and open, essentially blocking you out from checking in, out, or whatever it may be.
  • I would like to be able to see more visual charts to track as oppose to just a list of the times.
Owen McCollum | TrustRadius Reviewer

Playvox

  • A table with numbers for each DAY, WEEK, and each MONTH is required so that we can see the whole week's/month's score at a glance not just the whole week's total or TOTAL EVALUATIONS. That feature is not available at the moment but we only have the filter to apply for 'Today', 'Yesterday', 'This week' and so on.
  • COACHING feature can be improved. We need more sections based on which the agent should be coached and measure the effectiveness.
Somihor Horam | TrustRadius Reviewer

Likelihood to Renew

Justworks Hours (formerly Boomr)

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 6 answers
I do not think my organization has and 2nd thought of changing the Playvox because I am sure they cannot find another option that is as easy and smooth. There is no other option at all. Playvox is being used here in every department and the company cannot run without this. Now it is a basic need of this business
Perveaz Amjad | TrustRadius Reviewer

Usability

Justworks Hours (formerly Boomr)

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.3
Based on 6 answers
Playvox is an easy-to-use platform, all features are intuitive, which makes navigation easy. I never found navigation problems, I was always able to find all the items I needed, all the information is well separated, what could improve is the possibility of moving some items, putting the ones that I use the most in evidence.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Justworks Hours (formerly Boomr)

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 3 answers
It helps a lot in research and needs.
Jullia Rocha | TrustRadius Reviewer

Performance

Justworks Hours (formerly Boomr)

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 2 answers
well I'm a playvox user since 2019 and I don't remember when I had an issues with it's speed or performance
Anonymous | TrustRadius Reviewer

Support Rating

Justworks Hours (formerly Boomr)

No score
No answers yet
No answers on this topic

Playvox

Playvox 8.9
Based on 6 answers
We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager.
Chrissie Nelms | TrustRadius Reviewer

Online Training

Justworks Hours (formerly Boomr)

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 2 answers
Anonymous | TrustRadius Reviewer

Implementation Rating

Justworks Hours (formerly Boomr)

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 4 answers
From the day first, we were active on Playvox and happy with the features. It does not take much time to understands its features and its performance. A few training sessions with 'How to use' and we are experts using playbox.
Perveaz Amjad | TrustRadius Reviewer

Alternatives Considered

Justworks Hours (formerly Boomr)

I have only used Boomr to track my time, but before I used Boomr I logged my time manually. Boomr is much easier and gives me more peace of mind than manual logging. I have had a largely positive experience with Boomr so far
Tyler Proctor | TrustRadius Reviewer

Playvox

I have not used other products similar to Playvox, since we [have] always used Playvox in the current position. It is quite obvious that the company chose from several similar products, but when the company expanded in Kazakhstan, an instruction for using Playvox was already accepted. For this reason, I cannot provide other products that were used in this section of the questionnaire.
Diana Kalikanova | TrustRadius Reviewer

Scalability

Justworks Hours (formerly Boomr)

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 3 answers
playvox is one of the used platform in my department which is working properly in any time that's why I rate it
Anonymous | TrustRadius Reviewer

Return on Investment

Justworks Hours (formerly Boomr)

  • Boomr has helped us save employee and HR time so employees do not have to manually fill out a timesheet
  • Boomr has helped us with accuracy of reporting.
  • Boomr has helped us with making it easy for employees to clock their time!
Anonymous | TrustRadius Reviewer

Playvox

  • It has leveled the teams' quality achievement up to 85%.
  • Service level agreement has been significantly impacted using Playvox as a tool for the congregation of service flows and processes.
  • The number of disputes has significantly decreased since we've been encouraging all CX agents on using the platform daily.
Rafael Nascimento | TrustRadius Reviewer

Screenshots

Pricing Details

Justworks Hours (formerly Boomr)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Justworks Hours (formerly Boomr) Editions & Modules

Edition
Standard Tier$41
Business Tier7.201
  1. per user
Additional Pricing Details
Affordable and Easy to Use With subscription pricing that's both flexible and competitive, we give your business the value it deserves. Grow with our product, pay monthly and cancel anytime. Plus, our product is simple and intuitive and can be implemented with your employees in the matter of minutes. Our awesome support team is always just a phone call or email away!

Playvox

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Playvox Editions & Modules

Additional Pricing Details

Add comparison