10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7 out of 101
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

Likelihood to Recommend

KACE Asset Management Appliance

The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
No photo available

Micro Focus Asset Manager

Asset Manager is great for people who understand the Software Development Lifecycle and are familiar with the terminology, however for a new assistant, or a new novice user, the software can seem over-whelming with the rather confusing terminology and a multitude of tabs that open up. It's definitely great software to use for a professional PM, however an assistant would be lost in the tools being offered.
No photo available

Feature Rating Comparison

IT Asset Management

KACE Asset Management Appliance
2.2
Micro Focus Asset Manager
7.0
Software and hardware inventory tracking
KACE Asset Management Appliance
7.0
Micro Focus Asset Manager
8.0
License management
KACE Asset Management Appliance
1.0
Micro Focus Asset Manager
4.0
Asset lifecycle monitoring
KACE Asset Management Appliance
1.0
Micro Focus Asset Manager
9.0
Contract management
KACE Asset Management Appliance
1.0
Micro Focus Asset Manager
7.0
Asset relationship management
KACE Asset Management Appliance
1.0
Micro Focus Asset Manager
7.0

Pros

KACE Asset Management Appliance

  • Gives you real time data to systems on my network.
  • I can get information on all applications running on devices on my network.
  • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
Todd Frazier profile photo

Micro Focus Asset Manager

  • Export Excel function
  • Notifications
  • Display set up
  • Contract to asset relationship
Sean McManus, CSAM profile photo

Cons

KACE Asset Management Appliance

  • Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
  • Customer support will just refer you to search itninja.com when you call in for support issues.
  • KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
  • KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
  • A parent-child relationship in the ticketing system requires you to create a process.
  • Remote provisioning fails consistently and does not provide any useful information as to why it failed.
  • K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.
No photo available

Micro Focus Asset Manager

  • Need more video tutorials - Although HP has great FAQs and has included the keyword search for topics, but some video tutorials would be great to help a new user.
  • Overwhelming at times. I remember when I first started using the software, just the magnitude of tools were too much. However even though I don't use half the tools even now, just the possibility of more functions available to me, makes it a great software.
  • Secure Log-in - I would like HP to invest into single sign-on where you don't need to put in your user ID & password constantly. A push notification to a personal device would a great added feature.
No photo available

Likelihood to Renew

KACE Asset Management Appliance

No score
No answers yet
No answers on this topic

Micro Focus Asset Manager

Micro Focus Asset Manager 6.0
Based on 1 answer
I find HP Asset Manager useful but sometimes too much data needs to be entered.
Sean McManus, CSAM profile photo

Usability

KACE Asset Management Appliance

No score
No answers yet
No answers on this topic

Micro Focus Asset Manager

Micro Focus Asset Manager 6.0
Based on 1 answer
I have used 2 systems (chevron and HPAM), each has it's pluses and minuses.Once I was comfortable with the system I gave it an above average score
Sean McManus, CSAM profile photo

Support

KACE Asset Management Appliance

No score
No answers yet
No answers on this topic

Micro Focus Asset Manager

Micro Focus Asset Manager 5.0
Based on 1 answer
Have not interacted with HP support that much
Sean McManus, CSAM profile photo

Alternatives Considered

KACE Asset Management Appliance

DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM!It has been a great addition to our County IT tools!
Todd Frazier profile photo

Micro Focus Asset Manager

HP Asset Manager is definitely enterprise grade, whereas the other asset Management programs I have are specific to either one industry or a smaller locations that might not need the deep analysis & reporting functionalities & tools that are provided by HP. The cost is indeed higher than other programs like Fox Graphic Tracker (Internal Software) and Samange that I have used in the past, but for a large enterprise with multiple ongoing projects, HP Asset Manager is the way to go !
No photo available

Return on Investment

KACE Asset Management Appliance

  • Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
  • The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
  • We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.
No photo available

Micro Focus Asset Manager

  • HP Asset Manager is great for compliance purposes. We know we have all the licenses in place when needed for upgrades or yearly reviews. Saves us times.
  • Ability to track & print reports saves PMs time in quartely reviews.
  • Great way to prepare for any presentations by the use of analytical tools which saves us money in investing in other software for presentation purposes.
No photo available

Pricing Details

KACE Asset Management Appliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Micro Focus Asset Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison