17 Ratings
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Score 7.9 out of 100
249 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    IT Asset Management

    2.2

    KACE Asset Management Appliance

    22%

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    Feature Set Not Supported
    N/A
    KACE Asset Management Appliance ranks higher in 5/5 features

    Software and hardware inventory tracking

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    License management

    1.0
    10%
    2 Ratings
    N/A
    0 Ratings

    Asset lifecycle monitoring

    1.0
    10%
    2 Ratings
    N/A
    0 Ratings

    Contract management

    1.0
    10%
    2 Ratings
    N/A
    0 Ratings

    Asset relationship management

    1.0
    10%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Microsoft Endpoint Manager (Microsoft Intune + SCCM) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    5.0

    KACE Asset Management Appliance

    50%
    2 Ratings
    8.7

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    87%
    48 Ratings

    Likelihood to Renew

    KACE Asset Management Appliance

    N/A
    0 Ratings
    9.9

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    99%
    2 Ratings

    Usability

    KACE Asset Management Appliance

    N/A
    0 Ratings
    7.3

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    73%
    6 Ratings

    Performance

    KACE Asset Management Appliance

    N/A
    0 Ratings
    6.9

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    69%
    28 Ratings

    Support Rating

    KACE Asset Management Appliance

    N/A
    0 Ratings
    9.7

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    97%
    20 Ratings

    Implementation Rating

    KACE Asset Management Appliance

    N/A
    0 Ratings
    8.9

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    89%
    4 Ratings

    Ease of integration

    KACE Asset Management Appliance

    N/A
    0 Ratings
    7.6

    Microsoft Endpoint Manager (Microsoft Intune + SCCM)

    76%
    14 Ratings

    Likelihood to Recommend

    Quest

    The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
    Read full review

    Microsoft

    Windows Autopilot makes provisioning user Windows PC laptops a breeze. A user only needs to turn on the laptop, join it to their local WiFi, login with their O365 account then sit back and let Windows Autopilot handle the app installations required for work, configure the laptop settings to meet my organization requirements. I have seen this all completed in less than 30 minutes depending on how fast the internet connection is. Where Microsoft Intune needs to improve I think is the part where it can push out software updates to 3rd party apps. Right now I have to use Automox to fill in this gap.
    Read full review

    Pros

    Quest

    • Gives you real time data to systems on my network.
    • I can get information on all applications running on devices on my network.
    • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
    Read full review

    Microsoft

    • [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] helps to speed up the deployment of patches/software throughout our environment. I can easily build a package and then deploy across all endpoints.
    • The ability to supercede software is also quite handy. This automates the removal of old versions and replacing them with newer versions.
    • The Intune Autopilot option is very useful if you want to deploy software to devices straight out of the box. You can configure them to download software when a user opens a new PC and turns it on for the first time.
    Read full review

    Cons

    Quest

    • Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
    • Customer support will just refer you to search itninja.com when you call in for support issues.
    • KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
    • KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
    • A parent-child relationship in the ticketing system requires you to create a process.
    • Remote provisioning fails consistently and does not provide any useful information as to why it failed.
    • K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.
    Read full review

    Microsoft

    • The program itself can be challenging to use, especially if there hasn't been any formal training on the use of the product. Either training/reviewing documentation is recommended prior to using SCCM.
    • At times, it can be difficult to try and find out why a certain machine that's listed in SCCM says that the endpoint has the SCCM client and shows as Active, but in fact, it's not. It's also difficult at times to try and figure out why the client can't be pushed down to the endpoint.
    • Even though the remote assistance features in SCCM are really good, it can be challenging at times when the remote options don't work for a particular endpoint, even though the machine is active, online, etc.
    Read full review

    Pricing Details

    KACE Asset Management Appliance

    Starting Price

    Editions & Modules

    KACE Asset Management Appliance editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Microsoft Endpoint Manager (Microsoft Intune + SCCM)

      Starting Price

      $5 per user/per month

      Editions & Modules

      Microsoft Endpoint Manager (Microsoft Intune + SCCM) editions and modules pricing
      EditionModules
      Microsoft 365 For Families9.991
      Microsoft 365 For Individuals6.992
      Microsoft 365 Business Basic53
      Microsoft 365 Business Standard12.504
      Microsoft 365 Business Premium155
      Microsoft 365 Apps8.256

      Footnotes

      1. per month
      2. per month
      3. per user/per month
      4. per user/per month
      5. per user/per month
      6. per user/per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Quest

      No answers on this topic

      Microsoft

      Mascom Wireless is a Microsoft shop and SCCM has proved to be helpful in keeping our Microsoft products up to date every month without fail. We also have a Microsoft Enterprise Agreement which we renewed for three years ending 2022. The remote access utility works wonders for the organisation and have saved travel bills including subsistance allowance. We have been able to fulfill security audits both internal and external. We have been able to keep a robust inventory of our computer assets and nothing falls of the cracks
      Read full review

      Usability

      Quest

      No answers on this topic

      Microsoft

      The console is not intuitive and does not work well often. Due to the complexity of the product, documentation can be confusing. When properly configured, routine tasks like OS deployment, remote control, and software deployment are easy to do. Troubleshooting of System Center Configuration Manager issues is hard, as there are various logs, and their content can be hard to understand.
      Read full review

      Performance

      Quest

      No answers on this topic

      Microsoft

      It's a 'heavy' system, which demands a lot of resources form the datacenter perspective. So, make sure you followed the requirements to avoid frustration in the future. From the 'client' perspective, it's fine. I've never had any issue with that.
      Read full review

      Support Rating

      Quest

      No answers on this topic

      Microsoft

      Being a Microsoft product, support was good. Out interaction was limited to our in-house IT team which was installing the Intune app in our mobile device. The installation was smooth and we haven't faced any difficulties with the app while using it. Provides a smooth and secure access to all Office 365 apps in mobile while separating the personal and professional data.
      Read full review

      Implementation Rating

      Quest

      No answers on this topic

      Microsoft

      Work with a "test group" of users who you have a good relationship with so that when things don't work properly they understand! Work with your partner nicely without forcing things especially timelines as you are bound to make mistakes and create oversights in the project Management can also interfere with the implementation (which can cause delays) if you make too many mistakes which takes me back to having a "test group" where you have good relations
      Read full review

      Alternatives Considered

      Quest

      DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM! It has been a great addition to our County IT tools!
      Read full review

      Microsoft

      We did not evaluate or use other products like Microsoft Endpoint Manager (Microsoft Intune + SCCM). The main reason we did not evaluate or use other products is because Microsoft Endpoint Manager (Microsoft Intune + SCCM) integrates seamlessly with Microsoft 365 and Windows PCs. Expenses would have increased as well if we had purchased another similar product.
      Read full review

      Return on Investment

      Quest

      • Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
      • The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
      • We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.
      Read full review

      Microsoft

      • In our current environment, this System Center Configuration Manager had replaced several standalone solutions for patching, imaging, remote assistance, reporting, etc. That saved a lot of time and resulted in money to manage the IT infrastructure.
      • Once SCCM is deployed and fully configured, all agents are deployed and it is easy to automate a lot of processes and just control them from time to time to make sure that everything is working as supposed to be.
      • SCCM + Windows 10: great built-in endpoint protection solution. As a result, there is no need to buy additional software for that purpose.
      • The imaging process is better compared to WDS because you can modify deployment packages and apply patches to a newly imaged machine. This saves tons of time for new employees deployment.
      Read full review

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