KACE Asset Management Appliance vs. Symantec IT Management Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
KACE Asset Management Appliance
Score 7.0 out of 10
N/A
KACE Asset Management Appliance (formerly Dell's Asset Manager) from Quest Software is an IT asset management (ITAM) and software asset management (SAM) solution.N/A
Symantec IT Management Suite
Score 8.0 out of 10
N/A
Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity.N/A
Pricing
KACE Asset Management ApplianceSymantec IT Management Suite
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
KACE Asset Management ApplianceSymantec IT Management Suite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
KACE Asset Management ApplianceSymantec IT Management Suite
Top Pros
Top Cons
Features
KACE Asset Management ApplianceSymantec IT Management Suite
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
KACE Asset Management Appliance
2.2
2 Ratings
110% below category average
Symantec IT Management Suite
8.6
2 Ratings
12% above category average
Software and hardware inventory tracking7.02 Ratings7.02 Ratings
License management1.02 Ratings10.02 Ratings
Asset lifecycle monitoring1.02 Ratings9.02 Ratings
Contract management1.02 Ratings9.02 Ratings
Asset relationship management1.02 Ratings8.02 Ratings
Best Alternatives
KACE Asset Management ApplianceSymantec IT Management Suite
Small Businesses
ConnectWise RMM
ConnectWise RMM
Score 7.9 out of 10
ConnectWise RMM
ConnectWise RMM
Score 7.9 out of 10
Medium-sized Companies
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
Enterprises
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KACE Asset Management ApplianceSymantec IT Management Suite
Likelihood to Recommend
5.0
(2 ratings)
8.0
(2 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
KACE Asset Management ApplianceSymantec IT Management Suite
Likelihood to Recommend
Quest
The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
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Broadcom
The Symantec IT Management Suite is used throughout the company (global). It is efficient and reports via email any type of problem found, from threats to attacks. The update on the clients is carried out without being noticed. When the system is doing some sort of scan, older computers are slow. Other than that, I believe it is an ideal software for monitoring the entire infrastructure.
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Pros
Quest
  • Gives you real time data to systems on my network.
  • I can get information on all applications running on devices on my network.
  • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
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Broadcom
  • End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
  • Application usage reporting on what software is being used and how much - broken down by site, department and user.
  • 5% of managed workstations were patched.
  • IT lifecycle reports were automated with live inventory feeds to enable purchase reports.
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Cons
Quest
  • Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
  • Customer support will just refer you to search itninja.com when you call in for support issues.
  • KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
  • KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
  • A parent-child relationship in the ticketing system requires you to create a process.
  • Remote provisioning fails consistently and does not provide any useful information as to why it failed.
  • K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.
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Broadcom
  • Increased memory consumption
  • Older machines can not support the program
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Usability
Quest
No answers on this topic
Broadcom
I am bit biased after using Symantec ITSM for 10 plus years. However, I found its ability to wrap everything into one console for at a view enterprise health a powerful tool for my department and others. The ability to provide self healing of software packages to workstations was especially powerful. The ability to customize data connections to other tools and automate those inputs and outputs let us provide the business data to support enterprise decisions on Hardware and software usage.
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Support Rating
Quest
No answers on this topic
Broadcom
With the Blue Coat acquisition the question remains on how much support Symantec is going to give the ITSM suite. Its just not that sexy anymore to have to support a product that touches all the hardware anymore. A few of the really good support reps have gone the way of private which is very concerning.
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Alternatives Considered
Quest
DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM! It has been a great addition to our County IT tools!
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Broadcom
We evaluated Norton and Kaspersky, we chose Symantec to provide more options and more guarantees. In addition, we have used the tool for more than 10 years in the company (the time I am working). It has an interface with all monitoring data and statistics. A specific display of each piece of connected equipment in the network, making monitoring easy and, in case of a threat, it notifies us.
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Return on Investment
Quest
  • Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
  • The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
  • We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.
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Broadcom
  • Reduction of virus infections
  • Greater clarity in the reports
  • Monitoring the network and infra
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ScreenShots