KACE Asset Management Appliance vs. SymphonyAI IT Service Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
KACE Asset Management Appliance
Score 7.0 out of 10
N/A
KACE Asset Management Appliance (formerly Dell's Asset Manager) from Quest Software is an IT asset management (ITAM) and software asset management (SAM) solution.N/A
SymphonyAI IT Service Management
Score 8.0 out of 10
N/A
Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.N/A
Pricing
KACE Asset Management ApplianceSymphonyAI IT Service Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
KACE Asset Management ApplianceSymphonyAI IT Service Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
KACE Asset Management ApplianceSymphonyAI IT Service Management
Top Pros
Top Cons
Features
KACE Asset Management ApplianceSymphonyAI IT Service Management
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
KACE Asset Management Appliance
2.2
2 Ratings
110% below category average
SymphonyAI IT Service Management
-
Ratings
Software and hardware inventory tracking7.02 Ratings00 Ratings
License management1.02 Ratings00 Ratings
Asset lifecycle monitoring1.02 Ratings00 Ratings
Contract management1.02 Ratings00 Ratings
Asset relationship management1.02 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
KACE Asset Management Appliance
-
Ratings
SymphonyAI IT Service Management
7.2
13 Ratings
13% below category average
Organize and prioritize service tickets00 Ratings8.113 Ratings
Expert directory00 Ratings7.812 Ratings
Service restoration00 Ratings6.812 Ratings
Self-service tools00 Ratings7.012 Ratings
Subscription-based notifications00 Ratings7.313 Ratings
ITSM collaboration and documentation00 Ratings7.313 Ratings
ITSM reports and dashboards00 Ratings6.413 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
KACE Asset Management Appliance
-
Ratings
SymphonyAI IT Service Management
7.7
13 Ratings
7% below category average
Configuration mangement00 Ratings7.713 Ratings
Asset management dashboard00 Ratings8.113 Ratings
Policy and contract enforcement00 Ratings7.112 Ratings
Change management
Comparison of Change management features of Product A and Product B
KACE Asset Management Appliance
-
Ratings
SymphonyAI IT Service Management
8.0
13 Ratings
5% below category average
Change requests repository00 Ratings8.113 Ratings
Change calendar00 Ratings8.111 Ratings
Service-level management00 Ratings7.912 Ratings
Best Alternatives
KACE Asset Management ApplianceSymphonyAI IT Service Management
Small Businesses
ConnectWise RMM
ConnectWise RMM
Score 7.7 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KACE Asset Management ApplianceSymphonyAI IT Service Management
Likelihood to Recommend
5.0
(2 ratings)
8.0
(13 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
KACE Asset Management ApplianceSymphonyAI IT Service Management
Likelihood to Recommend
Quest
The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
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SymphonyAI IT Service Management
This is an excellent Application that is user-friendly. As a user my overall experience is great. With the help of this tool you can create many dashboards, such as user dashboard, Analyst dashboard, Asset dashboard, knowledge dashboard with help of these tools you can easily analysis through visualization. And Executive dashboard will help you to view overview, SLA compliance, Trends and many more.
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Pros
Quest
  • Gives you real time data to systems on my network.
  • I can get information on all applications running on devices on my network.
  • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
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SymphonyAI IT Service Management
  • The Design Studio is an easy solution for L3 support professionals to improve existing workflows without technical support quickly.
  • The process and UI are more seamless, robust, and attractive than existing solutions.
  • The copilot AI addition has removed a lot of repetitive tasks and improved UX.
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Cons
Quest
  • Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
  • Customer support will just refer you to search itninja.com when you call in for support issues.
  • KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
  • KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
  • A parent-child relationship in the ticketing system requires you to create a process.
  • Remote provisioning fails consistently and does not provide any useful information as to why it failed.
  • K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.
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SymphonyAI IT Service Management
  • Some standard functionalities don't work.
  • We struggle to get optimum support from their support team.
  • Issues are not resolved within the SLAs.
  • Even escalating to higher authorities do not help.
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Likelihood to Renew
Quest
No answers on this topic
SymphonyAI IT Service Management
The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients.
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Alternatives Considered
Quest
DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM! It has been a great addition to our County IT tools!
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SymphonyAI IT Service Management
Ive used ServiceNow before which I believe is a similar application. Both provide basic support reporting tools, but SymphonyAI IT Service Managements tool appears to more user friendly and is quicker The reporting tool for SymphonyAI IT Service Management also seems to be much better. It allows for a more polished dashboard and was easily changeable for each team/person
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Return on Investment
Quest
  • Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
  • The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
  • We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.
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SymphonyAI IT Service Management
  • When rolled out in its entirety, SymphonyAI is expected to directly reduce the CTC of technical user support by 40%.
  • SymphonyAI has dramatically improved user experience, helping NPS levels cross over 60%.
  • It has been instrumental in deploying workflows to production by more than 50%.
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ScreenShots