KACE Systems Management Appliance (SMA)

KACE Systems Management Appliance (SMA)

KACE Systems Management Appliance (SMA)

24 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
KACE Systems Management Appliance	Score 8.7 out of 10	N/A	Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM…	N/A

Pricing

KACE Systems Management Appliance (SMA)

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
KACE Systems Management Appliance
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	KACE Systems Management Appliance (SMA)
Considered Both Products	KACE Systems Management Appliance JZ Joe Zicari Network Administrator Chose KACE Systems Management Appliance (SMA) More features, better integration into our system(s). Ease of use for not only Techs but also end users. Incentivized Helpful? Verified User Employee Chose KACE Systems Management Appliance (SMA) Ease of use and inventory management Incentivized Helpful? Verified User Employee Chose KACE Systems Management Appliance (SMA) KACE has been a little bit easier to use and cheaper than when we were looking at Microsoft System Center Configuration Manager (SCCM). We have had much success with KACE as it has extra services such as the license manager and helpdesk ticketing system. Great value for the … Incentivized Helpful? Verified User Professional Chose KACE Systems Management Appliance (SMA) Compared to more robust tools like SCCM, KACE delivers 90% of the value for a fraction of the cost. Not only is the initial upfront investment less it requires significantly less care and feeding to ensure you get what you need. Incentivized Helpful? Gus Awad Senior Systems Engineer Chose KACE Systems Management Appliance (SMA) By far it easier to deploy and manage. It makes the process of deployment, software, and patching much easier, and it's an all-in-one solution that is easy to manage and train helpdesk on. Incentivized Helpful? Verified User Manager Chose KACE Systems Management Appliance (SMA) The biggest part to KACE verses these options was the ability to have an agent installed on the endpoint that could communicate back to our primary KACE appliance for updates. As we have customers with different network setups and the machines are never in a direct connect to … Incentivized Helpful? Thayer Ramahi Director, IMIT Chose KACE Systems Management Appliance (SMA) KACE has much more features Incentivized Helpful? Jeff Nickles Vice President, Information Technology Chose KACE Systems Management Appliance (SMA) For our size organization, KACE offered a more complete solution that was easier to understand and deploy when compared to Ivanti. It was also more affordable to get the features we wanted. Ivanti might be more appropriate in a larger environment. You would definitely need … Incentivized Helpful? AA Andy Anschutz Quality Assurance Analyst II Chose KACE Systems Management Appliance (SMA) We liked having the helpdesk portion integrated with our hardware and software inventory instead of having 2-3 different discrete systems that wouldn't talk to each other. Incentivized Helpful? Verified User Technician Chose KACE Systems Management Appliance (SMA) We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that … Incentivized Helpful?
Top Pros	Pro Patch management Pro Ticketing system Pro Software inventory
Top Cons	Minus Not as intuitive Minus Look more modern Minus Email updates

Features

KACE Systems Management Appliance (SMA)

IT Asset Management

Comparison of IT Asset Management features of Product A and Product B
	KACE Systems Management Appliance (SMA) 8.6 12 Ratings 12% above category average
Software and hardware inventory tracking	10.012 Ratings
License management	9.011 Ratings
Asset lifecycle monitoring	8.010 Ratings
Contract management	6.06 Ratings
Asset relationship management	10.08 Ratings

Best Alternatives
	KACE Systems Management Appliance (SMA)
Small Businesses	ConnectWise RMM Score 7.9 out of 10
Medium-sized Companies	ManageEngine ServiceDesk Plus Score 9.3 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.3 out of 10
All Alternatives	View all alternatives

User Ratings
	KACE Systems Management Appliance (SMA)
Likelihood to Recommend	8.0 (12 ratings)
Usability	8.6 (3 ratings)
Support Rating	9.5 (4 ratings)

User Testimonials
	KACE Systems Management Appliance (SMA)
Likelihood to Recommend	Quest I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help Incentivized Thayer Ramahi Director, IMIT Read full review
Pros	Quest Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet. Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date. Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system. Incentivized Jeff Nickles Vice President, Information Technology Read full review
Cons	Quest The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation. The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets. The KACE SMA could improve the UI of the software with the addition of different CSS color schemes. Incentivized AA Andy Anschutz Quality Assurance Analyst II Read full review
Usability	Quest Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users. Incentivized Verified User Anonymous Read full review
Support Rating	Quest KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Quest We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system. Incentivized Verified User Anonymous Read full review
Return on Investment	Quest KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs) KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically Incentivized Verified User Anonymous Read full review
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