What users are saying about
22 Ratings
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Score 8.1 out of 100
2 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

KACE Systems Management Appliance

I think it has added value for any organization. It reduced our Tech Support cost by:-Supporting users anywhere-Reducing users downtime as well keep them informed with the status of their tickets-Managing software and hardware actively-Processing automation-deploy mass software installs, patching or updates- Provide approved software's to users to install without IT help
Thayer Ramahi | TrustRadius Reviewer

Miradore

Miradore is well suited for BYOD environment as it has the ability to push email with the free version and remove email/selective wipe which is only available with paid options on other MDMs.
Miradore does not work well for non-Samsung Android devices . Also with new OS versions it takes time for Miradore updates to properly enroll/manage devices.
Antonina Chebotaryova | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

KACE Systems Management Appliance
8.9
Miradore
Software and hardware inventory tracking
KACE Systems Management Appliance
9.1
Miradore
License management
KACE Systems Management Appliance
8.6
Miradore
Asset lifecycle monitoring
KACE Systems Management Appliance
8.9
Miradore
Contract management
KACE Systems Management Appliance
8.4
Miradore
Asset relationship management
KACE Systems Management Appliance
9.3
Miradore

Pros

KACE Systems Management Appliance

  • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
  • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
  • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
Jeff Nickles | TrustRadius Reviewer

Miradore

  • Easy to manage devices online.
  • Easy to enroll devices.
Antonina Chebotaryova | TrustRadius Reviewer

Cons

KACE Systems Management Appliance

  • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
  • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
  • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
Andy Anschutz | TrustRadius Reviewer

Miradore

  • Free version still does not have full functionalities for Android non-Samsung devices, can not push email.
  • Can enroll Google Pixel, but can not push security policy as well now, like pin.
Antonina Chebotaryova | TrustRadius Reviewer

Usability

KACE Systems Management Appliance

KACE Systems Management Appliance 8.5
Based on 3 answers
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
Anonymous | TrustRadius Reviewer

Miradore

No score
No answers yet
No answers on this topic

Support Rating

KACE Systems Management Appliance

KACE Systems Management Appliance 8.9
Based on 6 answers
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
Anonymous | TrustRadius Reviewer

Miradore

Miradore 7.0
Based on 2 answers
Sometimes it takes time to get a response back. There is a delay in updates to support devices with newest OS.
Antonina Chebotaryova | TrustRadius Reviewer

Alternatives Considered

KACE Systems Management Appliance

We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
Anonymous | TrustRadius Reviewer

Miradore

Available free version and it does what required to do, easy to setup and use, all online.
Antonina Chebotaryova | TrustRadius Reviewer

Return on Investment

KACE Systems Management Appliance

  • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
  • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
Anonymous | TrustRadius Reviewer

Miradore

  • Free version does the needed work, what could be better?
  • Helps to comply with security.
Antonina Chebotaryova | TrustRadius Reviewer

Screenshots

KACE Systems Management Appliance

Pricing Details

KACE Systems Management Appliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Miradore

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

KACE Systems Management Appliance
8.5
Miradore
8.0

Usability

KACE Systems Management Appliance
8.5
Miradore

Support Rating

KACE Systems Management Appliance
8.9
Miradore
7.0

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