What users are saying about
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    IT Asset Management

    8.0

    KACE Systems Management Appliance

    80%

    Miradore

    Feature Set Not Supported
    N/A
    KACE Systems Management Appliance (SMA) ranks higher in 5/5 features

    Software and hardware inventory tracking

    8.6
    86%
    11 Ratings
    N/A
    0 Ratings

    License management

    7.3
    73%
    10 Ratings
    N/A
    0 Ratings

    Asset lifecycle monitoring

    8.0
    80%
    9 Ratings
    N/A
    0 Ratings

    Contract management

    7.6
    76%
    5 Ratings
    N/A
    0 Ratings

    Asset relationship management

    8.6
    86%
    7 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • KACE Systems Management Appliance (SMA) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.3

    KACE Systems Management Appliance

    83%
    11 Ratings
    8.0

    Miradore

    80%
    1 Rating

    Usability

    8.6

    KACE Systems Management Appliance

    86%
    3 Ratings

    Miradore

    N/A
    0 Ratings

    Support Rating

    9.4

    KACE Systems Management Appliance

    94%
    6 Ratings
    7.0

    Miradore

    70%
    2 Ratings

    Likelihood to Recommend

    Quest

    I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help
    Read full review

    Miradore Ltd.

    Miradore is well suited for BYOD environment as it has the ability to push email with the free version and remove email/selective wipe which is only available with paid options on other MDMs.
    Miradore does not work well for non-Samsung Android devices . Also with new OS versions it takes time for Miradore updates to properly enroll/manage devices.
    Read full review

    Pros

    Quest

    • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
    • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
    • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
    Read full review

    Miradore Ltd.

    • Easy to manage devices online.
    • Easy to enroll devices.
    Read full review

    Cons

    Quest

    • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
    • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
    • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
    Read full review

    Miradore Ltd.

    • Free version still does not have full functionalities for Android non-Samsung devices, can not push email.
    • Can enroll Google Pixel, but can not push security policy as well now, like pin.
    Read full review

    Pricing Details

    KACE Systems Management Appliance

    Starting Price

    Editions & Modules

    KACE Systems Management Appliance editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Miradore

      Starting Price

      $3.3 per month per device

      Editions & Modules

      Miradore editions and modules pricing
      EditionModules
      Free01
      Premium3.302

      Footnotes

      1. none
      2. per month per device

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Miradore is a smart choice for any type of organization. It provides all the right device management features with affordable and flexible licensing, and it scales to your needs. You can pay either on a monthly basis or annually. See our website for a full listing of our features. We offer the following plans: FREE Stay up-to-date with your device fleet and secure an unlimited number of devices for free PREMIUM Gain full control over devices and automate device management across multiple platforms If you are an MSP looking for an MDM/UEM solution, Miradore makes it easy to manage multiple client sites from one portal. Get in touch with our sales team to get a quote!

      Usability

      Quest

      Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
      Read full review

      Miradore Ltd.

      No answers on this topic

      Support Rating

      Quest

      KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
      Read full review

      Miradore Ltd.

      Sometimes it takes time to get a response back. There is a delay in updates to support devices with newest OS.
      Read full review

      Alternatives Considered

      Quest

      We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
      Read full review

      Miradore Ltd.

      Available free version and it does what required to do, easy to setup and use, all online.
      Read full review

      Return on Investment

      Quest

      • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
      • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
      Read full review

      Miradore Ltd.

      • Free version does the needed work, what could be better?
      • Helps to comply with security.
      Read full review

      Screenshots

      Add comparison