KACE Systems Management Appliance (SMA) vs. Miradore

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
KACE Systems Management Appliance
Score 10.0 out of 10
N/A
Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM…N/A
Miradore
Score 9.6 out of 10
Small Businesses (1-50 employees)
Miradore is a cloud-based Mobile Device Management platform that was acquired by GoTo in 2022. Miradore is designed to provide a smarter way to securely manage both company-owned and personal Android, iOS, macOS, and Windows devices. Miradore supports users in staying up to date with a device fleet, automate device management across multiple operating systems, distribute business-critical apps, and secure company data. The vendor…
$0
per month device
Pricing
KACE Systems Management Appliance (SMA)Miradore
Editions & Modules
No answers on this topic
Free
$0
Premium
$3.30
per month per device
Premium+
$4.75
per month per device
Offerings
Pricing Offerings
KACE Systems Management ApplianceMiradore
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMiradore offers the following plans: FREE For staying up-to-date with a device fleet and securing an unlimited number of devices. PREMIUM For full control over devices and automated device management across multiple platforms PREMIUM+ Everything in Premium, PLUS integrations to streamline device workflows, and natively integrated remote support. For MSPs looking for an MDM/UEM solution, Miradore can be used to manage multiple client sites from one portal. A discount is available for annual billing.
More Pricing Information
Community Pulse
KACE Systems Management Appliance (SMA)Miradore
Top Pros
Top Cons
Features
KACE Systems Management Appliance (SMA)Miradore
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
KACE Systems Management Appliance (SMA)
8.6
12 Ratings
12% above category average
Miradore
-
Ratings
Software and hardware inventory tracking10.012 Ratings00 Ratings
License management9.011 Ratings00 Ratings
Asset lifecycle monitoring8.010 Ratings00 Ratings
Contract management6.06 Ratings00 Ratings
Asset relationship management10.08 Ratings00 Ratings
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KACE Systems Management Appliance (SMA)Miradore
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Score 7.9 out of 10
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Score 8.5 out of 10
Medium-sized Companies
ManageEngine ServiceDesk Plus
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Score 9.4 out of 10
Cisco Meraki SM
Cisco Meraki SM
Score 9.6 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.4 out of 10
Cisco Meraki SM
Cisco Meraki SM
Score 9.6 out of 10
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User Ratings
KACE Systems Management Appliance (SMA)Miradore
Likelihood to Recommend
10.0
(12 ratings)
9.3
(4 ratings)
Usability
8.6
(3 ratings)
-
(0 ratings)
Support Rating
9.5
(4 ratings)
7.0
(1 ratings)
User Testimonials
KACE Systems Management Appliance (SMA)Miradore
Likelihood to Recommend
Quest
I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help
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Miradore Ltd.
Miradore works great for us because it allows our agency to easily and remotely manage all of our iPhones and iPads, including pushing software updates, apps, restrictions, location-tracking, and so forth. It nearly eliminates the need to "put hands on" devices as frequently as I would otherwise need to do as our IT Liaison. Our IT vendor, with their own login credentials, is able to manage our devices or assist me with issues. Customer Support from Miradore has been stellar the entire three years we have had an account. Our IT vendor selected/recommended Miradore for us out of a variety of options, and found them to be the best fit considering price, features, and support; I would have to say they made an excellent choice!
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Pros
Quest
  • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
  • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
  • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
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Miradore Ltd.
  • Easy to install and configure
  • Outstanding customer service and support
  • Robust features
  • Easy user interface
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Cons
Quest
  • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
  • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
  • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
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Miradore Ltd.
  • Free version still does not have full functionalities for Android non-Samsung devices, can not push email.
  • Can enroll Google Pixel, but can not push security policy as well now, like pin.
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Usability
Quest
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
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Miradore Ltd.
No answers on this topic
Support Rating
Quest
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
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Miradore Ltd.
Sometimes it takes time to get a response back. There is a delay in updates to support devices with newest OS.
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Alternatives Considered
Quest
We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
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Miradore Ltd.
This is the first time we've used an MDM. Our IT vendor researched and selected Miradore over several other options.
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Return on Investment
Quest
  • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
  • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
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Miradore Ltd.
  • Increased productivity, as it avoids the installation and use of non-corporate apps;
  • Increased protection and preservation of the company's information and integrity;
  • It allows us to work remotely with company devices and have security.
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ScreenShots

Miradore Screenshots

Screenshot of Miradore Online dashboardScreenshot of general information about a deviceScreenshot of application inventoryScreenshot of configuration profilesScreenshot of location tracking mapScreenshot of business policies and automation