22 Ratings
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Score 7.9 out of 100
16 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    IT Asset Management

    8.0

    KACE Systems Management Appliance

    80%

    Pulse Secure Unified Client

    Feature Set Not Supported
    N/A
    KACE Systems Management Appliance (SMA) ranks higher in 5/5 features

    Software and hardware inventory tracking

    8.6
    86%
    11 Ratings
    N/A
    0 Ratings

    License management

    7.3
    73%
    10 Ratings
    N/A
    0 Ratings

    Asset lifecycle monitoring

    8.0
    80%
    9 Ratings
    N/A
    0 Ratings

    Contract management

    7.6
    76%
    5 Ratings
    N/A
    0 Ratings

    Asset relationship management

    8.6
    86%
    7 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • KACE Systems Management Appliance (SMA) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.3

    KACE Systems Management Appliance

    83%
    11 Ratings
    7.1

    Pulse Secure Unified Client

    71%
    3 Ratings

    Usability

    8.6

    KACE Systems Management Appliance

    86%
    3 Ratings

    Pulse Secure Unified Client

    N/A
    0 Ratings

    Support Rating

    9.4

    KACE Systems Management Appliance

    94%
    6 Ratings

    Pulse Secure Unified Client

    N/A
    0 Ratings

    Likelihood to Recommend

    Quest

    I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help
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    Ivanti

    It is well suited for large corporations for granularity on users' roles, security levels for each application, and for logging in with an extra security layer. For doing demanding network tasks, like downloading a large set of data or for streaming, it could get slower than with a direct connection.
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    Pros

    Quest

    • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
    • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
    • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
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    Ivanti

    • Provides a secured VPN network
    • Works particularly well with windows OS with very little downtime
    • Is economical to use
    Read full review

    Cons

    Quest

    • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
    • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
    • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
    Read full review

    Ivanti

    • Their Mac OS testing needs a lot of work. I upgraded to Big Sur, and on a managed machine, Pulse Secure caused a Kernel crash that forced the machine to reboot endlessly. This took months to be fixed, and I wasn't able to use it until then.
    • It's very difficult to add some advanced policies to the administrative aspect of the client. For example, to check if a machine is managed by the company, or owned by the user (in order to block certain resources), it's basically impossible, or incredibly convoluted and requires a stack of 3rd party tools
    • The pulse secure client collects more information than you might know about. Be aware of this: “[Pulse Secure] may have access to personal information, but does not collect it”
    • The host checker is very slow, and has to be reinvoked on every reconnect.
    • Sometimes the Application Launcher doesn't even detect itself running and forces you to reinstall.
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    Pricing Details

    KACE Systems Management Appliance

    Starting Price

    Editions & Modules

    KACE Systems Management Appliance editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pulse Secure Unified Client

      Starting Price

      Editions & Modules

      Pulse Secure Unified Client editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        Quest

        Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
        Read full review

        Ivanti

        No answers on this topic

        Support Rating

        Quest

        KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
        Read full review

        Ivanti

        No answers on this topic

        Alternatives Considered

        Quest

        We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
        Read full review

        Ivanti

        Since I was not involved with the decision-making of picking pulse secure over Nord VPN but as per my understanding, it is more economical than Nord VPN. Also, two-factor authentication adds another security layer to the connection, and being a bank it's important for my organization to ensure the data is secured.
        Read full review

        Return on Investment

        Quest

        • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
        • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
        Read full review

        Ivanti

        • It has a positive ROI
        Read full review

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