22 Ratings
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Score 8.1 out of 100
11 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

KACE Systems Management Appliance

I think it has added value for any organization. It reduced our Tech Support cost by:-Supporting users anywhere-Reducing users downtime as well keep them informed with the status of their tickets-Managing software and hardware actively-Processing automation-deploy mass software installs, patching or updates- Provide approved software's to users to install without IT help
Thayer Ramahi | TrustRadius Reviewer

Pulse Secure Unified Client

In this hybrid working model, where we need to use remote desktop it becomes necessity to use a safe and secured VPN connection which will ensure the organisations data is safe, pulse secure client offers that solution. There is two factor authentication which adds another layer to the security. It works particularly well with Windows OS.
Aditya Kumar | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

KACE Systems Management Appliance
8.9
Pulse Secure Unified Client
Software and hardware inventory tracking
KACE Systems Management Appliance
9.1
Pulse Secure Unified Client
License management
KACE Systems Management Appliance
8.6
Pulse Secure Unified Client
Asset lifecycle monitoring
KACE Systems Management Appliance
8.9
Pulse Secure Unified Client
Contract management
KACE Systems Management Appliance
8.4
Pulse Secure Unified Client
Asset relationship management
KACE Systems Management Appliance
9.3
Pulse Secure Unified Client

Pros

KACE Systems Management Appliance

  • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
  • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
  • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
Jeff Nickles | TrustRadius Reviewer

Pulse Secure Unified Client

  • Provides what any VPN should provide
  • Works on many OSs, though I will relay my Mac OS experience in another section of the review
  • Their clientless VPN offering could be interesting, depending on your needs
Anonymous | TrustRadius Reviewer

Cons

KACE Systems Management Appliance

  • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
  • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
  • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
Andy Anschutz | TrustRadius Reviewer

Pulse Secure Unified Client

  • While connecting to pulse secure, it requires a long time and it can be frustrating
  • Requires betha stable internet connection, in case you lose connection for even a millisecond the connection will be lost.
  • No option of autofill for setting up the connection, it is basically for the security purpose but there should be an option for autofill
Aditya Kumar | TrustRadius Reviewer

Usability

KACE Systems Management Appliance

KACE Systems Management Appliance 8.5
Based on 3 answers
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
Anonymous | TrustRadius Reviewer

Pulse Secure Unified Client

No score
No answers yet
No answers on this topic

Support Rating

KACE Systems Management Appliance

KACE Systems Management Appliance 8.9
Based on 6 answers
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
Anonymous | TrustRadius Reviewer

Pulse Secure Unified Client

No score
No answers yet
No answers on this topic

Alternatives Considered

KACE Systems Management Appliance

We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
Anonymous | TrustRadius Reviewer

Pulse Secure Unified Client

I wasn't a part of the decision process to use Pulse Secure. I believe NordVPN Teams and ExpressVPN are both far superior products. Modern UI (Pulse Secure's UI is incredibly outdated), less reconnects, cheaper, less hacks (On April 20, 2021, CISA issued an "Emergency Directive on Pulse Connect Secure"), and simply faster overall connection speeds.
Anonymous | TrustRadius Reviewer

Return on Investment

KACE Systems Management Appliance

  • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
  • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
Anonymous | TrustRadius Reviewer

Pulse Secure Unified Client

  • Long connection time
  • Though we use windows OS the designers who use MAC-os had a very tough time using pulse secure, so in summary it doesn't work well with MAC-os.
  • No option for autofill the ids and passwords.
Aditya Kumar | TrustRadius Reviewer

Pricing Details

KACE Systems Management Appliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pulse Secure Unified Client

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

KACE Systems Management Appliance
8.5
Pulse Secure Unified Client
6.0

Usability

KACE Systems Management Appliance
8.5
Pulse Secure Unified Client

Support Rating

KACE Systems Management Appliance
8.9
Pulse Secure Unified Client

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