Likelihood to Recommend I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help
Read full review SaltStack is a very well architected toolset and framework for reliably managing distributed systems' complexity at varied scale. If the diversity of kind or number of assets is low, or the dependencies are bounded and simple, it might be overkill. Realization that you need SaltStack might come in the form of other tools, scripts, or jobs whose code has become difficult, unreliable, or unmaintainable. Rather than a native from-scratch SaltStack design, be aware that SaltStack can be added on to tools like Docker or Chef and optionally factor those tools out or other tools into the mix.
Read full review Pros Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet. Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date. Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system. Read full review Targeting is easy and yet extremely granular - I can target machines by name, role, operating system, init system, distro, regex, or any combination of the above. Abstraction of OS, package manager and package details is far advanced beyond any other CRM I have seen. The ability to set one configuration for a package across multiple distros, and have it apply correctly no matter the distrospecific naming convention or package installation procedure, is amazing. Abstraction of environments is similarly valuable - I can set a firewall rule to allow ssh from "management", and have that be defined as a specific IP range per dev, test, and prod. Read full review Cons The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation. The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets. The KACE SMA could improve the UI of the software with the addition of different CSS color schemes. Read full review Managing network hardware should be more native and easy SaltStack should buffer jobs and, when a client returns, make sure it is executed proberly SaltStack should provide basic pillar and states structures to help get newbies started Read full review Usability Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
Read full review Support Rating KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
Read full review We haven't had to spend a lot of time talking to support, and we've only had one issue, which, when dealing with other vendors is actually not that bad of an experience.
Read full review Alternatives Considered We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
Read full review We moved to SaltStack from Puppet about 3 years ago. Puppet just has too much of a learning curve and we inherited it from an old IT regime. We wanted something we could start fresh with. Our team has never looked back. SaltStack is so much easier for us to use and maintain.
Read full review Return on Investment KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs) KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically Read full review We manage two complex highly available self-healing (all infrastructure and systems) environments using SaltStack. Only one person is needed to run SaltStack. That is a HUGE return on investment. Building tooling on top of SaltStack has allowed us to share administrative abilities by role - e.g. employee X can deploy software Y. No need to call a sysadmin and etc. Recovery from problems, or time to stand-up new systems is now counted in minutes (usually under eight) rather than hours. This is a strategic advantage for rolling out new services. Read full review ScreenShots