<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
636 Ratings
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

SolarWinds Server & Application Monitor

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
636 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    IT Asset Management

    8.0

    KACE Systems Management Appliance

    80%

    SolarWinds Server & Application Monitor

    Feature Set Not Supported
    N/A
    KACE Systems Management Appliance (SMA) ranks higher in 5/5 features

    Software and hardware inventory tracking

    8.6
    86%
    11 Ratings
    N/A
    0 Ratings

    License management

    7.3
    73%
    10 Ratings
    N/A
    0 Ratings

    Asset lifecycle monitoring

    8.0
    80%
    9 Ratings
    N/A
    0 Ratings

    Contract management

    7.6
    76%
    5 Ratings
    N/A
    0 Ratings

    Asset relationship management

    8.6
    86%
    7 Ratings
    N/A
    0 Ratings

    Application Performance Management

    KACE Systems Management Appliance

    Feature Set Not Supported
    N/A
    8.8

    SolarWinds Server & Application Monitor

    88%
    SolarWinds Server & Application Monitor ranks higher in 12/12 features

    Application monitoring

    N/A
    0 Ratings
    9.1
    91%
    272 Ratings

    Database monitoring

    N/A
    0 Ratings
    8.6
    86%
    236 Ratings

    Threshold alerts

    N/A
    0 Ratings
    9.2
    92%
    277 Ratings

    Predictive capabilities

    N/A
    0 Ratings
    8.2
    82%
    221 Ratings

    Application performance management console

    N/A
    0 Ratings
    8.4
    84%
    245 Ratings

    Collaboration tools

    N/A
    0 Ratings
    8.1
    81%
    152 Ratings

    Out-of-the box templates to monitor applications

    N/A
    0 Ratings
    8.4
    84%
    262 Ratings

    Application dependency mapping and thresholding

    N/A
    0 Ratings
    8.8
    88%
    222 Ratings

    Virtualization monitoring

    N/A
    0 Ratings
    9.2
    92%
    240 Ratings

    Server availability and performance monitoring

    N/A
    0 Ratings
    9.6
    96%
    275 Ratings

    Server usage monitoring and capacity forecasting

    N/A
    0 Ratings
    9.0
    90%
    256 Ratings

    IT Asset Discovery

    N/A
    0 Ratings
    8.6
    86%
    204 Ratings

    Attribute Ratings

    • KACE Systems Management Appliance (SMA) is rated higher in 1 area: Support Rating
    • SolarWinds Server & Application Monitor is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    8.3

    KACE Systems Management Appliance

    83%
    11 Ratings
    9.1

    SolarWinds Server & Application Monitor

    91%
    284 Ratings

    Likelihood to Renew

    KACE Systems Management Appliance

    N/A
    0 Ratings
    8.8

    SolarWinds Server & Application Monitor

    88%
    10 Ratings

    Usability

    8.6

    KACE Systems Management Appliance

    86%
    3 Ratings
    8.7

    SolarWinds Server & Application Monitor

    87%
    30 Ratings

    Availability

    KACE Systems Management Appliance

    N/A
    0 Ratings
    8.8

    SolarWinds Server & Application Monitor

    88%
    4 Ratings

    Performance

    KACE Systems Management Appliance

    N/A
    0 Ratings
    5.7

    SolarWinds Server & Application Monitor

    57%
    4 Ratings

    Support Rating

    9.4

    KACE Systems Management Appliance

    94%
    6 Ratings
    8.8

    SolarWinds Server & Application Monitor

    88%
    31 Ratings

    Online Training

    KACE Systems Management Appliance

    N/A
    0 Ratings
    4.5

    SolarWinds Server & Application Monitor

    45%
    1 Rating

    Implementation Rating

    KACE Systems Management Appliance

    N/A
    0 Ratings
    4.5

    SolarWinds Server & Application Monitor

    45%
    5 Ratings

    Configurability

    KACE Systems Management Appliance

    N/A
    0 Ratings
    1.0

    SolarWinds Server & Application Monitor

    10%
    2 Ratings

    Ease of integration

    KACE Systems Management Appliance

    N/A
    0 Ratings
    4.5

    SolarWinds Server & Application Monitor

    45%
    2 Ratings

    Product Scalability

    KACE Systems Management Appliance

    N/A
    0 Ratings
    8.8

    SolarWinds Server & Application Monitor

    88%
    3 Ratings

    Vendor post-sale

    KACE Systems Management Appliance

    N/A
    0 Ratings
    4.5

    SolarWinds Server & Application Monitor

    45%
    2 Ratings

    Vendor pre-sale

    KACE Systems Management Appliance

    N/A
    0 Ratings
    4.5

    SolarWinds Server & Application Monitor

    45%
    2 Ratings

    Likelihood to Recommend

    Quest

    I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help
    Read full review

    SolarWinds

    For monitoring applications that run on Windows hosts on VMware or HyperV virtualization, SolarWindows offers a nice, vertical view of both the loads and the resources. In such an environment, this makes life really good! But if you have something else -- for example, Linux hosts -- you're on your own to some extent. That is, the things it does well, it does very well -- but everything else is much less polished.
    Read full review

    Pros

    Quest

    • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
    • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
    • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
    Read full review

    SolarWinds

    • Monitor Azure Cloud Severs- We use SolarWinds SAM to monitor Active Directory and DNS on Several DCs published on Azure Cloud.
    • Monitor Hyper V and VMware - SolarWinds SAM monitors applications on both Hyper V and VMware, while also monitoring the physical host machines.
    • It also helps us monitor Warranty expiration for physical servers.
    Read full review

    Cons

    Quest

    • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
    • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
    • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
    Read full review

    SolarWinds

    • Provides basic monitoring/visibility. Visibility into detailed/fine-grained issues best suited for more specialized/expensive solutions.
    • Licensing per monitored application rapidly uses up purchased license count.
    • More out-of-the-box templates or easier setup of monitoring less-common applications would make the solution more appealing given the target audience of the product.
    Read full review

    Pricing Details

    KACE Systems Management Appliance

    Starting Price

    Editions & Modules

    KACE Systems Management Appliance editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      SolarWinds Server & Application Monitor

      Starting Price

      Editions & Modules

      SolarWinds Server & Application Monitor editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        SAM pricing starts at $2,995.

        Pricing Info

        Likelihood to Renew

        Quest

        No answers on this topic

        SolarWinds

        We are heavily invested in Solarwinds products for a reason. They are generally easy to setup and run with, requiring only some interfacing with support or help articles on rare occasions. They do what we bought them to do and we can't ask for more.
        Read full review

        Usability

        Quest

        Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
        Read full review

        SolarWinds

        SolarWinds Server & Application Monitor is quite easy to use and super versatile. It allows you to do just about anything you can through premade templates or through scripting. You can use an agent on the servers if you want to, or you can monitor through WMI or SNMP credentials. You can customize thresholds for alerting quickly, and you can configure alerts to be as complex or as simple as you want.
        Read full review

        Reliability and Availability

        Quest

        No answers on this topic

        SolarWinds

        The tool works and monitors items 24x7, it only requires maintenance a little more frequently due to security fixes in the Windows operating system.
        Read full review

        Performance

        Quest

        No answers on this topic

        SolarWinds

        The graphical interface and the performance of the database leave a little to be desired, they could be better explored.Some functionality and screens do not work well depending on the browser used. The integrations never had any problems or caused crashes in other systems.
        Read full review

        Support Rating

        Quest

        KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
        Read full review

        SolarWinds

        I think there was only a couple times I had to open a support case for SAM and one time they got multiple engineers on the phone to get a better idea what I was trying to monitor and was able to point me in the best direction to monitor that system.
        Read full review

        Online Training

        Quest

        No answers on this topic

        SolarWinds

        It was sufficient to read their documentation and watch videos.
        Read full review

        Implementation Rating

        Quest

        No answers on this topic

        SolarWinds

        Make sure SNMP and WMI are configured ahead of time
        Read full review

        Alternatives Considered

        Quest

        We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
        Read full review

        SolarWinds

        It has been a while since we first purchased SolarWinds, but I looked over several other products that I can't remember now. Many other products tried to scan the network to find computers but given that our computers are located in various places across campus with other computers in our buildings that are not ours that type of network scanning was not what we needed. Other services have extra services that we had no need of and I liked the ability to add custom fields in SolarWinds so we can track the information on each computer that we need to know.
        Read full review

        Scalability

        Quest

        No answers on this topic

        SolarWinds

        It is hard to find the recommended SQL setup and convince others that is the way you should configure the server when you set it up
        Read full review

        Return on Investment

        Quest

        • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
        • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
        Read full review

        SolarWinds

        • Our firm saw a 27% revenue increase this quarter compared to Q1 this year - a major milestone achieved thanks to utilizing SolarWinds's brilliant software partly.
        • Being able to assess & diagnose any server-side issue that may occur before causing any inconveniences to our clients (thanks to SAM) has maintained strong customer relationships over the years.
        • Novice IT recruits find it rather quick to learn & master their system-monitoring tasks with minimal effort with SAM.
        Read full review

        Screenshots

        Add comparison