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Top Rated
579 Ratings
22 Ratings
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Score 8.1 out of 100

SolarWinds Server & Application Monitor

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Top Rated
579 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

KACE Systems Management Appliance

I think it has added value for any organization. It reduced our Tech Support cost by:-Supporting users anywhere-Reducing users downtime as well keep them informed with the status of their tickets-Managing software and hardware actively-Processing automation-deploy mass software installs, patching or updates- Provide approved software's to users to install without IT help
Thayer Ramahi | TrustRadius Reviewer

SolarWinds Server & Application Monitor

Absolutely I would recommend the product. If you want a single product to monitor and manage your whole environment, whether it's hardware, servers (physical or virtualised), networking and all from a single "portal" Solarwinds SAM is what you want to use. You could quite easily start off with SAM, and then decide you wish to monitor the networking side of things, you can obtain the NTA/MPM module, if you wish to monitor IP address usage, or IP conflicts, DHCP etc., you can install the IPAM module. It all neatly integrates into the same portal, meaning you go to one address and all the information is there at your fingertips.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

KACE Systems Management Appliance
8.9
SolarWinds Server & Application Monitor
Software and hardware inventory tracking
KACE Systems Management Appliance
9.1
SolarWinds Server & Application Monitor
License management
KACE Systems Management Appliance
8.6
SolarWinds Server & Application Monitor
Asset lifecycle monitoring
KACE Systems Management Appliance
8.9
SolarWinds Server & Application Monitor
Contract management
KACE Systems Management Appliance
8.4
SolarWinds Server & Application Monitor
Asset relationship management
KACE Systems Management Appliance
9.3
SolarWinds Server & Application Monitor

Application Performance Management

KACE Systems Management Appliance
SolarWinds Server & Application Monitor
8.0
Application monitoring
KACE Systems Management Appliance
SolarWinds Server & Application Monitor
8.6
Database monitoring
KACE Systems Management Appliance
SolarWinds Server & Application Monitor
7.8
Threshold alerts
KACE Systems Management Appliance
SolarWinds Server & Application Monitor
8.3
Predictive capabilities
KACE Systems Management Appliance
SolarWinds Server & Application Monitor
7.3
Application performance management console
KACE Systems Management Appliance
SolarWinds Server & Application Monitor
8.1
Collaboration tools
KACE Systems Management Appliance
SolarWinds Server & Application Monitor
7.1
Out-of-the box templates to monitor applications
KACE Systems Management Appliance
SolarWinds Server & Application Monitor
7.6
Application dependency mapping and thresholding
KACE Systems Management Appliance
SolarWinds Server & Application Monitor
7.5
Virtualization monitoring
KACE Systems Management Appliance
SolarWinds Server & Application Monitor
8.5
Server availability and performance monitoring
KACE Systems Management Appliance
SolarWinds Server & Application Monitor
8.9
Server usage monitoring and capacity forecasting
KACE Systems Management Appliance
SolarWinds Server & Application Monitor
8.4
IT Asset Discovery
KACE Systems Management Appliance
SolarWinds Server & Application Monitor
8.0

Pros

KACE Systems Management Appliance

  • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
  • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
  • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
Jeff Nickles | TrustRadius Reviewer

SolarWinds Server & Application Monitor

  • Identify and monitor critical services on an IBMi platform.
  • Identify and monitor critical services on a Windows Server Platform.
  • Set thresholds to provide notifications where necessary to address serious issues before it hampers the operation.
  • Provide usage reports and other data that can be useful for forming IT Strategy.
Anonymous | TrustRadius Reviewer

Cons

KACE Systems Management Appliance

  • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
  • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
  • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
Andy Anschutz | TrustRadius Reviewer

SolarWinds Server & Application Monitor

  • The new node based licensing model makes it difficult to justify the price for nodes that only utilize a few components.
  • Script results need to be a statistic. It would be a lot more useful if we could populate a table of results, including alpha-numeric strings, boolean, etc.
  • A lot of the AppInsight components cannot be disabled. You have to either use the whole template or nothing.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

KACE Systems Management Appliance

No score
No answers yet
No answers on this topic

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 8.1
Based on 11 answers
I love the product and the alerts are within the millisecond, which can be the difference between life and death in some cases. As a beginner user, it was difficult getting around or add new hosts to monitor. However, after reading guides an familiarizing myself with the product, I realized how powerful and extremely useful this product. The reason I don't give a 10 is the learning curve.
Anonymous | TrustRadius Reviewer

Usability

KACE Systems Management Appliance

KACE Systems Management Appliance 8.5
Based on 3 answers
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
Anonymous | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 8.7
Based on 30 answers
SolarWinds Server & Application Monitor is quite easy to use and super versatile. It allows you to do just about anything you can through premade templates or through scripting. You can use an agent on the servers if you want to, or you can monitor through WMI or SNMP credentials. You can customize thresholds for alerting quickly, and you can configure alerts to be as complex or as simple as you want.
Drew Hood | TrustRadius Reviewer

Reliability and Availability

KACE Systems Management Appliance

No score
No answers yet
No answers on this topic

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 4.5
Based on 2 answers
I only use dpa
Joe Parlett | TrustRadius Reviewer

Performance

KACE Systems Management Appliance

No score
No answers yet
No answers on this topic

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 4.5
Based on 2 answers
Takes time to load
Anonymous | TrustRadius Reviewer

Support Rating

KACE Systems Management Appliance

KACE Systems Management Appliance 8.9
Based on 6 answers
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
Anonymous | TrustRadius Reviewer

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 7.9
Based on 20 answers
I think there was only a couple times I had to open a support case for SAM and one time they got multiple engineers on the phone to get a better idea what I was trying to monitor and was able to point me in the best direction to monitor that system.
Ryhlen Schoeberl | TrustRadius Reviewer

Online Training

KACE Systems Management Appliance

No score
No answers yet
No answers on this topic

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 4.5
Based on 1 answer
It was sufficient to read their documentation and watch videos.
Joe Parlett | TrustRadius Reviewer

Implementation Rating

KACE Systems Management Appliance

No score
No answers yet
No answers on this topic

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 4.6
Based on 3 answers
Make sure SNMP and WMI are configured ahead of time
Anonymous | TrustRadius Reviewer

Alternatives Considered

KACE Systems Management Appliance

We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
Anonymous | TrustRadius Reviewer

SolarWinds Server & Application Monitor

I have tried and researched many products including Cacti, Zabbix, Dynatrace, as far as I have read the best crafted product among them is SolarWinds. [Already], SolarWinds company is the most successful company that has proven itself in issues such as monitoring and logging.
Anonymous | TrustRadius Reviewer

Scalability

KACE Systems Management Appliance

No score
No answers yet
No answers on this topic

SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor 4.6
Based on 2 answers
It is hard to find the recommended SQL setup and convince others that is the way you should configure the server when you set it up
Joe Parlett | TrustRadius Reviewer

Return on Investment

KACE Systems Management Appliance

  • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
  • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
Anonymous | TrustRadius Reviewer

SolarWinds Server & Application Monitor

  • SolarWinds has helped to improve proactive resolution or mitigation of application issues. This has often resulted in issues fixed before customers were aware of the problem.
  • SolarWinds has provided valuable information when troubleshooting issues to meet Service Level Agreements.
  • SolarWinds has helped get the correct team working on issues.
Anonymous | TrustRadius Reviewer

Screenshots

KACE Systems Management Appliance

Pricing Details

KACE Systems Management Appliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Server & Application Monitor

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

KACE Systems Management Appliance
8.5
SolarWinds Server & Application Monitor
8.7

Likelihood to Renew

KACE Systems Management Appliance
SolarWinds Server & Application Monitor
8.1

Usability

KACE Systems Management Appliance
8.5
SolarWinds Server & Application Monitor
8.7

Reliability and Availability

KACE Systems Management Appliance
SolarWinds Server & Application Monitor
4.5

Performance

KACE Systems Management Appliance
SolarWinds Server & Application Monitor
4.5

Support Rating

KACE Systems Management Appliance
8.9
SolarWinds Server & Application Monitor
7.9

Online Training

KACE Systems Management Appliance
SolarWinds Server & Application Monitor
4.5

Implementation Rating

KACE Systems Management Appliance
SolarWinds Server & Application Monitor
4.6

Scalability

KACE Systems Management Appliance
SolarWinds Server & Application Monitor
4.6

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