What users are saying about
2 Ratings
6 Ratings
2 Ratings
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Score 8.1 out of 100
6 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Kahuna

Well suited to boost customer engagement, to push for promotions, to send notifications, to do general customer relationship management, to analyze engagement patter, and to test for the best times to engage users to perform specific actions. It is not a CRM tool, so it cannot do in-depth customer relationship management. If users did not perform the required/intended action, it is not possible to see where the user deviated to. It is not a traffic or user behavior tracker, so it is not the most analytical tool to get detailed user behavior insights.
Anonymous | TrustRadius Reviewer

MomentFeed

It is my absolute recommendation for anyone at a multi-location, brick-and-mortar business that is consumer-focused. I haven't demoed any other tools that could come close to meeting the needs that I would have either at my previous agency role for clients or currently at my client-side job. However, not all companies that have a footprint/distribution in multiple areas are suited; I had a brewery client with a presence in multiple states (their products were in stores and salespeople were staffed in the area), but given MomentFeed's basis in listing data around physical locations, there wasn't a real way that the product could have accommodated. Cases like that are a square peg/round hole situation.
Anonymous | TrustRadius Reviewer

Pros

Kahuna

  • Easy UI to create messages.
  • Intelligence (machine learning models) to send messages at the right time and to test different samples/cohorts.
  • Very responsive sales and customer service.
Anonymous | TrustRadius Reviewer

MomentFeed

  • Central platform format - great for multi-unit brands.
  • Versatile when using for multiple pages and corresponding channels.
Kevin Holifield | TrustRadius Reviewer

Cons

Kahuna

  • Additional reporting and analytics were introduced later but as a premium service.
Anonymous | TrustRadius Reviewer

MomentFeed

  • More reporting options. There is a wealth of data able to be reported around just one Facebook page; now imagine the type of data you have available to analyze across dozens, hundreds, or even thousands of local pages. They already do a good job of showing some valuable insights (and providing every other metric they can via spreadsheet exports) but I think there's pretty much an endless array of possibilities beyond what they have. I suppose that's a slippery slope though.
  • Some minor UI/UX issues. Some fields operate weirdly, some buttons may act funky, or the platform may not remember your location group selection when you move from one part of the product to another. Easily overlooked, however.
  • Social media publishing is sometimes delayed and may go out a handful of minutes after you intended. Not a problem in most cases, but I'd schedule natively or with another tool if you're depending on a post to go out at an exact moment.
Anonymous | TrustRadius Reviewer

Support Rating

Kahuna

No score
No answers yet
No answers on this topic

MomentFeed

MomentFeed 10.0
Based on 2 answers
Support has been perfect. This company has an awesome culture as well
Kevin Holifield | TrustRadius Reviewer

Alternatives Considered

Kahuna

These are the few names that I remember, but there were also a few smaller players. Kahuna offered the required features at the best pricing, their team is also very responsive in terms of reaching out, answering questions and resolving issues. The others were either too expensive or carried too many other features that we did not require.
Anonymous | TrustRadius Reviewer

MomentFeed

I have not personally used Yext, but after a couple demos I didn't find that it fit the needs of my past clients or current company as much as MomentFeed could; I had also heard horror stories about how Yext effectively holds listing data hostage or simply removes it once you are no longer a customer.
Anonymous | TrustRadius Reviewer

Return on Investment

Kahuna

  • Achieve 36x uplift in the number of buyers and sellers who returned.
  • Hit 42% conversion rate.
  • Got an additional 10% of monthly active users.
Anonymous | TrustRadius Reviewer

MomentFeed

  • Increased star-ratings=increase in click-thru rates.
  • Increased star-ratings=increase in sales.
Kevin Holifield | TrustRadius Reviewer

Pricing Details

Kahuna

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MomentFeed

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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