What users are saying about
2 Ratings
17 Ratings
2 Ratings
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Score 8.1 out of 100
17 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Kahuna

Well suited to boost customer engagement, to push for promotions, to send notifications, to do general customer relationship management, to analyze engagement patter, and to test for the best times to engage users to perform specific actions. It is not a CRM tool, so it cannot do in-depth customer relationship management. If users did not perform the required/intended action, it is not possible to see where the user deviated to. It is not a traffic or user behavior tracker, so it is not the most analytical tool to get detailed user behavior insights.
Anonymous | TrustRadius Reviewer

SimpleTexting

SimpleTexting is great if you want, as the name suggests, simple mass texting capabilities. It isn't too complicated, it's easy to use, and it does what it advertises. The number for people to sign up is easy to remember (555888) and it's easy to set simple keywords. If you're looking for something more robust with all sorts of nuanced capabilities, this may still work but you may want to look somewhere else
Jared Lyda | TrustRadius Reviewer

Pros

Kahuna

  • Easy UI to create messages.
  • Intelligence (machine learning models) to send messages at the right time and to test different samples/cohorts.
  • Very responsive sales and customer service.
Anonymous | TrustRadius Reviewer

SimpleTexting

  • SimpleTexting provides excellent value based on their messaging packages but also by allowing its customers to utilize multiple keywords. This is helpful for our organization because we utilize this software across many different departments.
  • SimpleTexting analytics and reporting is a key strength of the software. The numbers they report weigh heavily on what we determine as a success of un-successful communication campaign.
  • SImpleTexting has excellent customer service available at the click of a button. Their team has always been available and offered solutions when we have had questions or run into a problem.
Tanner Vines | TrustRadius Reviewer

Cons

Kahuna

  • Additional reporting and analytics were introduced later but as a premium service.
Anonymous | TrustRadius Reviewer

SimpleTexting

  • A lot of glitches and bugs, with promised fixes that keep dragging on for some time.
  • Mobile notifications are very buggy. You have to keep force-closing the app and re-opening it multiple times to get the notifications to refresh.
  • Constant toggling of 'Unread' and 'All' on mobile or desktop to get the notifications to clear and show up as opened, otherwise it will imply it's not read.
  • Also, sometimes new notifications don't show up.
Bohdan Cole | TrustRadius Reviewer

Support Rating

Kahuna

No score
No answers yet
No answers on this topic

SimpleTexting

SimpleTexting 8.5
Based on 8 answers
Anything I have contacted SimpleTexting, they have been very quick to respond and have provided great customer service. I am happy to know as a customer that if there is ever an issue, it will be solved in an expeditious manner. Their customer service is A plus and couldn't have been better.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Kahuna

These are the few names that I remember, but there were also a few smaller players. Kahuna offered the required features at the best pricing, their team is also very responsive in terms of reaching out, answering questions and resolving issues. The others were either too expensive or carried too many other features that we did not require.
Anonymous | TrustRadius Reviewer

SimpleTexting

We used a rival company called Textedly. The experience top to bottom was better with SimpleTexting, from pricing to simplicity of features to custom service to ease of accessing data to overall functionality. Would recommend SimpleTexting over many competitors in a heartbeat because of their solid service and product.
Nate Hilpert | TrustRadius Reviewer

Return on Investment

Kahuna

  • Achieve 36x uplift in the number of buyers and sellers who returned.
  • Hit 42% conversion rate.
  • Got an additional 10% of monthly active users.
Anonymous | TrustRadius Reviewer

SimpleTexting

  • ROI was instant. Given SimpleTexting's pricing model - I never felt like this product was out of my budgeting scope or I need to heavily consider how my return was going to be impacted. Their pricing model allowed me to be super flexible in trying new strategies with SimpleTexting until one worked better than the rest.
Tedi Shipcka | TrustRadius Reviewer

Pricing Details

Kahuna

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SimpleTexting

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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