What users are saying about
4 Ratings
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Score 7.4 out of 100
7 Ratings
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Score 9 out of 100

Feature Set Ratings

    Online Storefront

    KalioCommerce

    Feature Set Not Supported
    N/A
    10.0

    TrueCommerce Nexternal

    100%
    TrueCommerce Nexternal ranks higher in 6/6 features

    Product catalog & listings

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Product management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile storefront

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Product variations

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Website integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Visual customization

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Online Shopping Cart

    KalioCommerce

    Feature Set Not Supported
    N/A
    8.0

    TrueCommerce Nexternal

    80%
    TrueCommerce Nexternal ranks higher in 1/1 features

    Checkout user experience

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Online Payment System

    KalioCommerce

    Feature Set Not Supported
    N/A
    10.0

    TrueCommerce Nexternal

    100%
    TrueCommerce Nexternal ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    eCommerce Marketing

    KalioCommerce

    Feature Set Not Supported
    N/A
    10.0

    TrueCommerce Nexternal

    100%
    TrueCommerce Nexternal ranks higher in 2/2 features

    Promotions & discounts

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Personalized recommendations

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    eCommerce Business Management

    KalioCommerce

    Feature Set Not Supported
    N/A
    10.0

    TrueCommerce Nexternal

    100%
    TrueCommerce Nexternal ranks higher in 3/3 features

    Order processing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Shipping

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Custom functionality

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • TrueCommerce Nexternal is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    8.1

    KalioCommerce

    81%
    3 Ratings
    10.0

    TrueCommerce Nexternal

    100%
    4 Ratings

    Likelihood to Renew

    9.3

    KalioCommerce

    93%
    3 Ratings
    10.0

    TrueCommerce Nexternal

    100%
    4 Ratings

    Usability

    KalioCommerce

    N/A
    0 Ratings
    9.0

    TrueCommerce Nexternal

    90%
    2 Ratings

    Availability

    9.1

    KalioCommerce

    91%
    2 Ratings

    TrueCommerce Nexternal

    N/A
    0 Ratings

    Support Rating

    KalioCommerce

    N/A
    0 Ratings
    10.0

    TrueCommerce Nexternal

    100%
    4 Ratings

    Online Training

    6.0

    KalioCommerce

    60%
    1 Rating

    TrueCommerce Nexternal

    N/A
    0 Ratings

    Implementation Rating

    KalioCommerce

    N/A
    0 Ratings
    10.0

    TrueCommerce Nexternal

    100%
    2 Ratings

    Likelihood to Recommend

    KalioCommerce

    KalioCommerce is a good choice for mid market companies. IT support required would depend on your particular implementation, of course, but in our case our ecommerce team working with Kalio is able to deal with 95% of the work
    Read full review

    TrueCommerce

    If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!
    Read full review

    Pros

    KalioCommerce

    • They make it easy to create pages for each product.
    • They have a variety of customization options to tailor to the needs of your website.
    • Changes can be made from one part of the site, to the entire site, with ease.
    Read full review

    TrueCommerce

    • Page layout.
    • Processing purchases.
    • Ease of creation.
    Read full review

    Cons

    KalioCommerce

    • Because Kalio has a growing client base, I find them a bit understaffed. The speed at which our company was growing, we needed to lean on them more, but they weren't always able to deliver because of the sheer volume of requests compared to their staff.
    • It's difficult to physically write code within the space they have provided. I find that I have to copy and paste the code into a different text editor to read it better.
    Read full review

    TrueCommerce

    • Nexternal is hosted solution which means much of the source code is protected and inaccessible. For clients looking to fully customize the user experience, there are some limitations, with any hosted solution, that must be considered.
    • Nexternal doesn't have a built in wish list feature. They did partner with a 3rd party vendor, and now offer the base functionality; however, for clients whose needs center on the capabilities of a wish list, this feature must be closely considered.
    • Nexternal's monthly fees are structured in such a way that they scale based on sales. This can be an affordable set up for a majority, but a deterrent for others. That said, the phrase 'you get what you pay for' rings true for ecommerce platforms as well. As I've mentioned perhaps too many times already, the level of reliable support combined with the user-friendly, secure platform are worth it.
    Read full review

    Pricing Details

    KalioCommerce

    Starting Price

    Editions & Modules

    KalioCommerce editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      TrueCommerce Nexternal

      Starting Price

      Editions & Modules

      TrueCommerce Nexternal editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        KalioCommerce

        KalioCommerce is not simply a software solution, it's an entire organization focused on helping our business grow and improve. They are an extension of my eCommerce team, and their insights and support help us move quicker in an ever changing field. That, in combination with a platform that has proven to be flexible, dependable and intuitive makes renewing a no-brainer.
        Read full review

        TrueCommerce

        I no longer work in a company that would utilize it.
        Read full review

        Usability

        KalioCommerce

        No answers on this topic

        TrueCommerce

        I love the control and attention to detail that this system has. Don't be intimidated by it. Keep playing with it, ask questions, and get to know the program. You will grow to absolutely love and understand it.
        Read full review

        Support Rating

        KalioCommerce

        No answers on this topic

        TrueCommerce

        We've worked with ecommerce providers for over 12 years, and we have yet to find another solution that provides the same level of responsiveness and accessibility as Nexternal's account representatives.
        Read full review

        Implementation Rating

        KalioCommerce

        No answers on this topic

        TrueCommerce

        I had help from start to finish. Doreen, my rep, was very patient, concise, clear, and she has always had the answers I need. Setting up your store is time consuming at first, but with the support system that Nexternal offers, it is painless.
        Read full review

        Alternatives Considered

        KalioCommerce

        Having used Magento and Joomla in the past to manage websites, the KalioCommerce platform allows access to much deeper levels of the platform to better customize it for our needs. In addition, the platform is much more robust, able to handle complex, huge product catalogs, and is more flexible in terms of integration with other tools and services.
        Read full review

        TrueCommerce

        When we started with Nexternal, there were not as many options as there are today. We felt the platform was one that we could work with and had a great customer support contact that helped us during the creation of our site.
        Read full review

        Return on Investment

        KalioCommerce

        • Increased employee efficiency
        • Better customer service.
        • Easier, hassle-free product management.
        Read full review

        TrueCommerce

        • Decreased efficiency in terms of how long it takes to enter order.
        • Very quick with reporting which was great for meetings and customer service calls.
        • Inefficient in terms of shipping abilities.
        Read full review

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