What users are saying about
29 Ratings
211 Ratings
29 Ratings
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Score 8.3 out of 100
211 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Kaltura

Kaltura is an excellent tool IF you have a large library of content. It can be pretty pricey so if you are early in launching an online program you may be better off waiting a few years until you've amassed a large enough catalog to warrant the investment in such a tool.The tool is best purchased by a University or company-wide vs having a single department try to find the budget for it. The unlimited plan pays for itself in most cases if you go this route. Secondly, you must be willing to invest time and resources into on-going training for your faculty and staff, especially for those who wish to create their own media and use the quizzing features.
Mark Nowowiejski | TrustRadius Reviewer

RingCentral

RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.
David Yates | TrustRadius Reviewer

Feature Rating Comparison

Video Marketing

Kaltura
8.2
RingCentral
Lead generation
Kaltura
7.0
RingCentral
Video personalization
Kaltura
10.0
RingCentral
eCommerce
Kaltura
7.0
RingCentral
Support for advertisements
Kaltura
9.0
RingCentral
Video SEO
Kaltura
8.0
RingCentral

Video Platform Integrations

Kaltura
9.5
RingCentral
Integration to Eloqua
Kaltura
9.0
RingCentral
Integration to LMS
Kaltura
10.0
RingCentral

Video Security

Kaltura
8.9
RingCentral
Video access controls
Kaltura
9.0
RingCentral
User management
Kaltura
8.2
RingCentral
Video link sharing
Kaltura
8.4
RingCentral
Internal video
Kaltura
10.0
RingCentral
External video
Kaltura
8.8
RingCentral

Video Player

Kaltura
9.3
RingCentral
Player customization
Kaltura
9.0
RingCentral
Embedded videos
Kaltura
9.3
RingCentral
Video quality / Bandwidth controls
Kaltura
10.0
RingCentral
Mobile compatibility
Kaltura
9.0
RingCentral

Video Analytics

Kaltura
8.9
RingCentral
A/B testing
Kaltura
9.0
RingCentral
Streaming quality reports
Kaltura
9.0
RingCentral
Per viewer tracking
Kaltura
8.7
RingCentral
Per video tracking
Kaltura
8.7
RingCentral
Video analytics dashboard
Kaltura
9.1
RingCentral

Video Hosting, Management & Storage

Kaltura
8.4
RingCentral
On-Demand video
Kaltura
8.8
RingCentral
Live streaming
Kaltura
7.3
RingCentral
Impact of streaming on network
Kaltura
8.4
RingCentral
Video upload & format support
Kaltura
8.8
RingCentral
Video library / File management
Kaltura
8.2
RingCentral
Video portal
Kaltura
9.0
RingCentral

Video Engagement

Kaltura
9.0
RingCentral
Audience polling
Kaltura
9.0
RingCentral
Audience Q&A / Live chat
Kaltura
8.0
RingCentral
Video comments
Kaltura
10.0
RingCentral

Cloud PBX

Kaltura
RingCentral
8.3
Hosted PBX
Kaltura
RingCentral
8.4
Multi-level Interactive Voice Response (IVR)
Kaltura
RingCentral
8.2
User templates
Kaltura
RingCentral
7.9
Call reports
Kaltura
RingCentral
8.2
Directory of employee names
Kaltura
RingCentral
8.8

Call Management

Kaltura
RingCentral
8.6
Answering rules
Kaltura
RingCentral
8.6
Call recording
Kaltura
RingCentral
9.2
Call park
Kaltura
RingCentral
8.8
Call screening
Kaltura
RingCentral
7.9
Message alerts
Kaltura
RingCentral
8.4

VoIP system collaboration

Kaltura
RingCentral
7.8
Video conferencing
Kaltura
RingCentral
7.7
Audio conferencing
Kaltura
RingCentral
8.3
Video screen sharing
Kaltura
RingCentral
7.9
Instant messaging
Kaltura
RingCentral
7.4

Mobile apps

Kaltura
RingCentral
8.0
Mobile app for iOS
Kaltura
RingCentral
8.1
Mobile app for Android
Kaltura
RingCentral
8.0

Pros

Kaltura

  • Very easy to use interface for uploading videos or capturing a screen recording. There are very few clicks required to get the media up and running. The video conversion process that happens on the back-end is fast and provides videos in device agnostic formats.
  • Integrates well with other systems, such as our Moodle LMS. This extends the capabilities of the LMS and also allows us to keep video/multimedia content organized in a central location (the KMC).
  • Kaltura can be connected to various processes within your organization. For example, we have a system in place that allows a video lecture in a classroom to be uploaded to Kaltura in a very easy manner.
  • User/role management is very important as some people on campus have more privileges to publish content than do others. We have Kaltura connected to our Single Sign-On solution for authentication and we can assign roles to specific people within the Kaltura software.
Anonymous | TrustRadius Reviewer

RingCentral

  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Tristan Dobbs | TrustRadius Reviewer

Cons

Kaltura

  • Tech Support takes a bit longer to reply
  • Better audio support
  • Could improve the basic editor
  • Better analytics from Kaltura Classroom
Rubén Durán | TrustRadius Reviewer

RingCentral

  • The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
  • The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
  • RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Kaltura

Kaltura 6.3
Based on 3 answers
Since we have many terabytes of data currently stored with Kaltura and the system and it works great, it would be very difficult to move to another system.
Kirk Laird | TrustRadius Reviewer

RingCentral

RingCentral 10.0
Based on 8 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Usability

Kaltura

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.1
Based on 3 answers
Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is.
Anonymous | TrustRadius Reviewer

Support Rating

Kaltura

Kaltura 5.0
Based on 2 answers
The first line support agents seldom are able to diagnose or troubleshoot any problems that we have. These agents simply open support tickets in their system which are escalated to a foreign level 2 support agent which creates at least a day delay between reporting a problem and getting initial feedback. Any back-and-forth questions add at least another day delay.
Anonymous | TrustRadius Reviewer

RingCentral

RingCentral 6.9
Based on 34 answers
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
Jon Shurtliff | TrustRadius Reviewer

Implementation Rating

Kaltura

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.0
Based on 2 answers
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

Alternatives Considered

Kaltura

We considered a couple of options 2 years ago. One of those options has since been sold and dismantled. Kaltura was really the best product in this space. Now, Canvas is releasing its own video solution very soon and it has some nice workflow features. It remains to be seen if that solution will challenge Kaltura.
Robert Gibson MS, MBA, EdD | TrustRadius Reviewer

RingCentral

We used Vonage and a local softphone called Communicator prior to switching to RingCentral. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.
Jillian Straw | TrustRadius Reviewer

Return on Investment

Kaltura

  • The ability to have such a robust solution for rich media content far outweighs the cost of service.
  • We have new projects which will push the limits and abilities of Kaltura in the future.
Leonardo Ferre | TrustRadius Reviewer

RingCentral

  • Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
  • Able to offer more customized services to partners/clients
  • No need for any special hardware - just need a computer with internet
  • Low investment to integrate with a CRM
Anonymous | TrustRadius Reviewer

Pricing Details

Kaltura

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kaltura Editions & Modules

Additional Pricing Details

RingCentral

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral Editions & Modules

Edition
Essentials (up to 20 users)$19.991
Standard$27.991
Premium$34.991
Ultimate$49.991
  1. per user/per month
Additional Pricing Details
Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)

Rating Summary

Likelihood to Recommend

Kaltura
8.4
RingCentral
7.7

Likelihood to Renew

Kaltura
6.3
RingCentral
10.0

Usability

Kaltura
RingCentral
9.1

Support Rating

Kaltura
5.0
RingCentral
6.9

Implementation Rating

Kaltura
RingCentral
9.0

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