athenaClinicals vs. Kareo EHR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
athenaClinicals
Score 8.6 out of 10
N/A
N/AN/A
Kareo EHR
Score 1.7 out of 10
N/A
Kareo provides a full-featured EHR. The vendor says it is designed to fit the way its users work. Some key features include: Comprehensive Dashboard, Powerful Scheduler, and Flexible Documentation and Notes.
$150
per provider/per month
Pricing
athenaClinicalsKareo EHR
Editions & Modules
No answers on this topic
Kareo Practice Management (Low Claim Volume)
$150
per provider/per month
Kareo Practice Management (Unlimited Claims)
$300
per provider/per month
Kareo Billing Services
Contact sales team
Offerings
Pricing Offerings
athenaClinicalsKareo EHR
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Features
athenaClinicalsKareo EHR
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
athenaClinicals
8.4
8 Ratings
9% above category average
Kareo EHR
4.1
5 Ratings
61% below category average
Real-time eligibility verification9.38 Ratings4.14 Ratings
Claims management8.38 Ratings4.14 Ratings
Coding9.07 Ratings4.15 Ratings
Patient billing8.38 Ratings00 Ratings
Financial Reporting7.08 Ratings00 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
athenaClinicals
8.2
8 Ratings
3% above category average
Kareo EHR
1.3
4 Ratings
144% below category average
Rule-based scheduling7.76 Ratings00 Ratings
Automated appointment reminders8.38 Ratings00 Ratings
Automated patient check-in8.37 Ratings00 Ratings
Multi-location support8.38 Ratings00 Ratings
Calendar interface8.36 Ratings1.34 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
athenaClinicals
8.9
9 Ratings
20% above category average
Kareo EHR
2.3
5 Ratings
104% below category average
Charting / document management8.99 Ratings1.34 Ratings
Templates8.99 Ratings2.14 Ratings
Patient portal10.08 Ratings1.35 Ratings
Mobile/tablet support8.47 Ratings00 Ratings
Fax integration9.99 Ratings00 Ratings
Integration with other EMR and PM systems7.69 Ratings00 Ratings
Workflow automation8.89 Ratings00 Ratings
Speech recognition9.04 Ratings7.02 Ratings
Customization7.29 Ratings1.24 Ratings
E-prescribing9.99 Ratings1.23 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
athenaClinicals
8.4
9 Ratings
0% above category average
Kareo EHR
8.1
5 Ratings
4% below category average
HIPAA compliance8.39 Ratings8.15 Ratings
Role-based permission levels9.99 Ratings00 Ratings
Data backups and redundancy8.39 Ratings00 Ratings
Local mode / networking failsafe7.08 Ratings00 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
athenaClinicals
8.8
9 Ratings
12% above category average
Kareo EHR
-
Ratings
Task tracking8.39 Ratings00 Ratings
Specialty-specific workflows8.38 Ratings00 Ratings
Multi-office / multi-physician capabilities9.99 Ratings00 Ratings
Best Alternatives
athenaClinicalsKareo EHR
Small Businesses
Epic
Epic
Score 8.3 out of 10
athenaClinicals
athenaClinicals
Score 8.6 out of 10
Medium-sized Companies
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises
Epic
Epic
Score 8.3 out of 10
Epic
Epic
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
athenaClinicalsKareo EHR
Likelihood to Recommend
6.8
(9 ratings)
1.2
(5 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(1 ratings)
Usability
8.2
(1 ratings)
1.0
(1 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
athenaClinicalsKareo EHR
Likelihood to Recommend
athenahealth
Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Read full review
Tebra Technologies, Inc (Kareo + PatientPop)
Kareo is not an appropriate application for any real-world clinical need. It is highly unreliable, crashing frequently, and often becomes frozen. It also cannot ingest data from Therapy Notes, which was a promised feature of the platform according to the sales team. Additionally, when we ran into reliability issues (every day, with every clinician at the practice, across a dozen different office locations with different internet service providers) we were not offered the ability to cancel our contract. Until the reliability issues are fixed Kareo is not well-suited to any use case because it does not work.
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Pros
athenahealth
  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
Read full review
Tebra Technologies, Inc (Kareo + PatientPop)
  • Catching missing patient info
  • Catching missing insurance info
  • Providing mailing addresses
Read full review
Cons
athenahealth
  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
Read full review
Tebra Technologies, Inc (Kareo + PatientPop)
  • Everything created can always use adjusting depending on the situation
  • Adapting to client needs quicker
  • Problems are not reported in a timely manner
Read full review
Likelihood to Renew
athenahealth
No answers on this topic
Tebra Technologies, Inc (Kareo + PatientPop)
Kareo was a massive waste of money. It's an unreliable product without promised features and sold by a disingenuous sales team. We will stick to reliable services like Doxy, Therapy Notes, etc.
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Usability
athenahealth
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
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Tebra Technologies, Inc (Kareo + PatientPop)
The user interface is fine but it the app constantly freezes or crashes.
Read full review
Support Rating
athenahealth
They are always there. Friendly and organized.
Read full review
Tebra Technologies, Inc (Kareo + PatientPop)
No answers on this topic
Alternatives Considered
athenahealth
For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
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Tebra Technologies, Inc (Kareo + PatientPop)
I selected Kareo EHR because it was a lot simpler to use and the customer service was definitely better. Every representative I have spoken to has been super friendly and helpful.
Read full review
Return on Investment
athenahealth
No answers on this topic
Tebra Technologies, Inc (Kareo + PatientPop)
  • We have negative reviews as we were sold a product that left out some key variables. Things we really needed to make the transition.
  • I don't think KAREO is good for small business (0-10 employees) because their prices for additional or standard features is steep. They charge by the therapist to boot and it is steep!
  • Again ASK questions; do a test run; ask about the migration of your data and its charges.
  • You sign with them you will be locked into a 12 month contract with no out clause. If they are costing you the money you have to stay with them.
Read full review
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