Likelihood to Recommend Tebra Technologies, Inc (Kareo + PatientPop)
The features Kareo marketing offers are great, however, they need to be worked on to make sure they are functioning correctly. It should not take over 3 months of working on the issue to still not have an answer or solution.
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Great for getting POTENTIAL new patients, but there is definitely room for improvement. As an out-of-network office, it has proven to be difficult to get these new patients to commit to an appointment, many will schedule and then call the day before and cancel once they find out we do not take their insurance.
Read full review Pros Tebra Technologies, Inc (Kareo + PatientPop)
Patient communications: being able to send patients text messages has been a great benefit. Kareo sends out appointment reminders for us which saves our employees time. Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Booking online appointments through our website or directly through yelp Elegant, organized website Send patient reminders Increase Ranking SEO to 1st page of Google Handles patient online reviews Read full review Cons Tebra Technologies, Inc (Kareo + PatientPop)
There are currently some issues with the survey feature that we have not been able to open, view, or publish the survey. This has been going on for 3 months and there has been no resolution. It would be nice to be able to filter who is receiving a survey so patients do not get them every time they have a visit. Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Better tracking of new clients via the dashboard without using the whisper as we take PatientPop phone calls. Ability to have more fields in the appointment request module be required. Less expensive annual fee. Read full review Support Rating Tebra Technologies, Inc (Kareo + PatientPop)
Other than speaking with someone about the issues we have had, I don't believe that anyone is actually working on a fix for our problem. If I can not open, view, and publish surveys when we receive them then part of the software is not working. They don't mind charging me every month for a service that is not functioning correctly.
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
The sales rep. disappears and the admin (onboarding) team will provide a list of things THEY need. Then you'll need to chase them down to see if they were received. Even if they were it could be weeks before next steps are taken. We gave them the benefit of the doubt but ultimately, they could pass muster. There is limited follow-through and absolutely no significant SEO or reputation management. Our website had fewer hits in two years than most get in a month. Again, we assumed it was on our side so we sought answers. The only person who ever answered a call or an email was the selling Rep. And then her response was to get someone to "reach out" to us. We can't even leave easily. I've been trying to exit this program for more than nine month and can't get a call back or returned email from anyone. When you do get a live person it's the usual," I'll have to get one of our senior members to call you back." When I explain that never happens they tell us there is no one who can talk right now
Read full review Alternatives Considered Tebra Technologies, Inc (Kareo + PatientPop)
We were very satisfied with Demand Force but switched to Kareo because of the price. and it put all of our platforms with one company. I would say Demand Force was a better product, however, for the price, Kareo is a great option if the engineers could work the bugs out.
Read full review Tebra Technologies, Inc (Kareo + PatientPop)
Be careful with their aggressive sales tactics. Take the time you need, do not rush into such decisions for your business. There are many many other companies out there
Read full review Return on Investment Tebra Technologies, Inc (Kareo + PatientPop)
We have not been using it long enough to know an answer to this. Read full review Tebra Technologies, Inc (Kareo + PatientPop)
They have been instrumental in increases our business and getting the word out about our services Our success rep, Sarah, has been helpful in directing us toward a successful online marketing strategies Very informational relative to anything web-based. Read full review ScreenShots