Kareo Engage vs. Ascend by Wix

The features Kareo marketing offers are great, however, they need to be worked on to make sure they are functioning correctly. It should not take over 3 months of working on the issue to still not have an answer or solution.

Incentivized

It suits a small business well, and has features for bookings that suit my consulting, plus it would suit accommodation and hospitality businesses as well with its booking system. Although I don’t need to use it, it also works for multiple employees by delegating tasks and multiple bookings. I don’t know how effective this is though, due to not using this aspect.

Incentivized

• Patient communications: being able to send patients text messages has been a great benefit.
• Kareo sends out appointment reminders for us which saves our employees time.

Incentivized

• Email automations.
• Easy accepting sales and payment setup.
• Professional-looking website.
• Customer support.

Incentivized

• There are currently some issues with the survey feature that we have not been able to open, view, or publish the survey. This has been going on for 3 months and there has been no resolution.
• It would be nice to be able to filter who is receiving a survey so patients do not get them every time they have a visit.

Incentivized

• Including more social channels for scheduling posts.
• More differentiated member-only subscription pages.
• Ability to directly connect to a larger range of domains.

Incentivized

Other than speaking with someone about the issues we have had, I don't believe that anyone is actually working on a fix for our problem. If I can not open, view, and publish surveys when we receive them then part of the software is not working. They don't mind charging me every month for a service that is not functioning correctly.

Incentivized

We were very satisfied with Demand Force but switched to Kareo because of the price. and it put all of our platforms with one company. I would say Demand Force was a better product, however, for the price, Kareo is a great option if the engineers could work the bugs out.

Incentivized

I looked for a product that covered most business needs and Wix was rated highly and cost effective.

Incentivized

• We have not been using it long enough to know an answer to this.

Incentivized

• Enables memberships to increase email lists.
• Great email marketing for increased interest in newsletters.
• I’ve had to change tact to work around not enough member subscription pages.

Incentivized