Kaseya VSA vs. Opsview Monitor

If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.

If you know Nagios or Nagios-like monitoring systems, OpsView will be really easy for you to learn and manage. Migrations process will be relatively easy. You're getting great U/I that will speed up adding new objects to the system and present data in a clear, organized way. In addition it's easy to create dedicated dashboards for your clients.

Incentivized

• Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
• Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
• VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.

Incentivized

• Easily extensible. We write many of our own monitoring plugins for Opsview and use open source Nagios community plugins as well
• Quick to deploy. Don't need to worry about all of the dependencies that you need to with something like Nagios
• It just works. Most of the housekeeping tasks are completely automated
• Nice visualizations and dashboards

Incentivized

• Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
• Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.

Incentivized

• pricey
• build in cloud monitoring packs need to be improved
• smb version is missing some powerfull features

Incentivized

Excellent product with easy learning curve

Incentivized

It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service

Incentivized

There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!

Incentivized

Nagios and Zabbix - Opsview is much easier to setup and operate than both of them. SolarWinds Orion - Opsview is much more economical

Incentivized

• It has increased the efficiency of operational tasks for our technicians
• It has change the speed at which we are able to deploy updates and software patches
• It caused us to spend additional money on more security tools due to concern from breaches

Incentivized

• helps to discover and remediate infrastructure problems quickly
• helps to present SLA diagrams for clients
• speeds up deployment proces for new solutions

Incentivized