Kaseya VSA vs. Microsoft System Center Operations Manager (SCOM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kaseya VSA
Score 7.9 out of 10
N/A
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.N/A
Microsoft System Center Operations Manager (SCOM)
Score 7.4 out of 10
N/A
Microsoft's System Center Operations Manager (SCOM) is a monitoring and application performance management option, with the core datacenter and cloud-based systems monitoring.N/A
Pricing
Kaseya VSAMicrosoft System Center Operations Manager (SCOM)
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Kaseya VSAMicrosoft System Center Operations Manager (SCOM)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Kaseya VSAMicrosoft System Center Operations Manager (SCOM)
Top Pros
Top Cons
Features
Kaseya VSAMicrosoft System Center Operations Manager (SCOM)
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Kaseya VSA
5.3
12 Ratings
32% below category average
Microsoft System Center Operations Manager (SCOM)
-
Ratings
Remote monitoring5.812 Ratings00 Ratings
Network device monitoring5.312 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Kaseya VSA
7.3
11 Ratings
2% above category average
Microsoft System Center Operations Manager (SCOM)
-
Ratings
Patch Management7.411 Ratings00 Ratings
Policy-based automation8.911 Ratings00 Ratings
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Kaseya VSA
-
Ratings
Microsoft System Center Operations Manager (SCOM)
6.1
22 Ratings
22% below category average
Application monitoring00 Ratings5.020 Ratings
Database monitoring00 Ratings9.022 Ratings
Threshold alerts00 Ratings10.022 Ratings
Predictive capabilities00 Ratings2.120 Ratings
Application performance management console00 Ratings3.119 Ratings
Collaboration tools00 Ratings6.017 Ratings
Out-of-the box templates to monitor applications00 Ratings4.120 Ratings
Application dependency mapping and thresholding00 Ratings4.018 Ratings
Virtualization monitoring00 Ratings7.020 Ratings
Server availability and performance monitoring00 Ratings10.021 Ratings
Server usage monitoring and capacity forecasting00 Ratings8.021 Ratings
IT Asset Discovery00 Ratings5.118 Ratings
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User Ratings
Kaseya VSAMicrosoft System Center Operations Manager (SCOM)
Likelihood to Recommend
9.5
(29 ratings)
8.0
(25 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Support Rating
5.5
(8 ratings)
7.3
(8 ratings)
User Testimonials
Kaseya VSAMicrosoft System Center Operations Manager (SCOM)
Likelihood to Recommend
Kaseya
If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
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Microsoft
More appropriate for:
  • Pure Microsoft ecosystem environments (Windows Server and SQL server) and the most common Linux and UNIX platforms.
  • Environments where cost is less of a factor than settling on a single platform for monitoring
  • Environments where the administrators are familiar with the setup and installation of SCOM.
Less appropriate for:
  • Pure UNIX/Linux shops, especially versions not supported out of the box by SCOM.
  • Shops that cannot afford the engagement to setup/configure and maintain on a continuous basis.
  • Shops that cannot dedicate personnel to the care and feeding of SCOM, especially when supporting larger environments.
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Pros
Kaseya
  • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
  • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
  • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
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Microsoft
  • Allows us to visualize our systems in a single interface and see the status of health as well as relevant performance metrics.
  • A flexible and powerful interface with active alerting covering domain controllers, SQL servers, etc...
  • Allows you to customize your views and workspaces for specific tasks and needs.
  • Reporting is powerful and flexible.
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Cons
Kaseya
  • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
  • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
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Microsoft
  • One of the biggest drawbacks to SCOM is the sheer scope and complexity of the system. This can be a pro and a con. The system is very customizable, what you put into it is what you'll get out of it. That said, the learning curve is fairly steep. An organization needs to be committed to putting time and resources into SCOM to get the most out of it. I've heard stories from colleagues of several different companies that invested in SCOM and then abandoned it due to the excessive time and care required.
  • SCOM is expensive. Not only is the enterprise licensing costly, SCOM requires it's own servers, operational and warehouse databases to be maintained.
  • The OOB SCOM reports are a bit clunky and feel outdated.
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Likelihood to Renew
Kaseya
Excellent product with easy learning curve
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Microsoft
No answers on this topic
Support Rating
Kaseya
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
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Microsoft
Hard to get support. The product is not being actively developed anymore, so it is hard to get new features for the product.
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Alternatives Considered
Kaseya
There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
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Microsoft
We used Altiris and WSUS and in the beginning Altiris had the better admin interface than SCOM, but it is no longer the case as SCOM has refined their admin interface. Altiris still has better and more robust group assignments for management roles and those two other tools can better manage non Windows OS devices than SCOM but for a large enterprise Windows shop, if you can afford it, SCOM is the way to go.
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Return on Investment
Kaseya
  • It has increased the efficiency of operational tasks for our technicians
  • It has change the speed at which we are able to deploy updates and software patches
  • It caused us to spend additional money on more security tools due to concern from breaches
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Microsoft
  • It has allowed us to provide an Enterprise Event/Alert management solution to the Global company
  • It has taken a long time to get it to provide valuable alerts and information, lots of user resources and investment.
  • It assists with 24/7 monitoring and out of hours support
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ScreenShots