Kaseya VSA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kaseya VSA
Score 7.9 out of 10
N/A
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.N/A
Pricing
Kaseya VSA
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Kaseya VSA
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Kaseya VSA
Considered Both Products
Kaseya VSA
Chose Kaseya VSA
While Atera and NinjaRMM are both solid products, they seemed to be more oriented to MSPs which we aren't. There were more features associated with costs per user/system, etc. that we would never utilize.
Chose Kaseya VSA
We looked at several options besides Kaseya in the beginning of our research process. We preferred the layout, support, and overall feature rich platform of Kaseya to some of their competitors. We also liked the ability to grow with Kaseya as needed and the ability to add …
Chose Kaseya VSA
We used to use Netop for many years prior to Kaseya. The main reason that we switched was because with staff working from home we needed a cloud based solution and Netop required gateway servers or PIN servers to be configured in order to be able to access those staff while at …
Chose Kaseya VSA
What's Up Gold is more of a monitoring application and very good at that, but doesn't have the management tools that VSA provides. It requires additional applications and you lose the "single pane of glass" concept.

ConnectWise, at the time we looked at the product, did not have …
Chose Kaseya VSA
To me, once past the learning curve, it's much easier to use than ConnectWise. It's not something I have to constantly baby.
Chose Kaseya VSA
We moved away from NinjaRMM for support of PowerShell scripting and APIs. Overall, the experience with NinjaRMM, though limited in features, was tenfold better than our experience with VSA.

We have been desiring strongly to move away from VSA to N-Central (having been provided a …
Chose Kaseya VSA
Kaseya is the worst remote desktop software I have ever used. I could never understand why I constantly was unable to connect to our remote desktops. Not being able to do my work, the lackluster customer service, and the constant complaints from my workers is the reason why we …
Chose Kaseya VSA
ConnectWise didn't offer all of the features that we required and was more expensive than VSA.
Chose Kaseya VSA
Kaseya is cheaper compared to Continuum RMM solutions, and also has a better feature set of tools. The reporting has more customization than what continuum offers.
Chose Kaseya VSA
I think that one of the best features Kaseya has over the other tools I mentioned is more maturity and expertise in the area, so you have a good support and good know-how in the network. It also works in most use environments.
Chose Kaseya VSA
We have tried many other systems: Pulseway, Ninja RMM, Solarwinds and none of these other systems comes close to the ability of Kaseya VSA.
Chose Kaseya VSA
Automate is by far more customizable and affordable, a lot of our pain points in Kaseya are addressed with Automate. In our case, we have used Kaseya since 2012-2013 and have started migrating our customers to Automate in the past year.
Chose Kaseya VSA
Both SolarWinds & Autotask appears to have a better user community, but they have the same issue with out of the box scripts (non-existent). With Kaseya, I can write everything in PowerShell, dos, vb, java, and then have Kaseya execute across applicable devices. In fairness, …
Chose Kaseya VSA
It has been a long time since I tested competitors so it would not be fair for me to compare existing version of Kaseya with older versions of the products I have tested int he past. It is very hard to change and I am very Happy with Kaseya therefor no intentions of testing …
Chose Kaseya VSA
There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong …
Chose Kaseya VSA
For the price point and resources we get with Kaseya IT Center it is a tour de force.
Chose Kaseya VSA
They're both complicated to get the incremental value out of the tools.
Chose Kaseya VSA
Nothing for the user to install or a website to log into. It's already running on the machine. It's by far the better product.
Chose Kaseya VSA
Kaseya is not as good as LabTech but gives you great bang for your buck. I would recommend it to anyone trying to achieve a proactive approach to network monitoring.
Chose Kaseya VSA
Kaseya gives you the capability of doing multiple things within one system. Other systems for example LogMeIn has great remote control but that is the only thing it provides. Kaseya lets you do a numerous amount of things through it and they just keep adding to it. I love Kaseya.
Top Pros
Top Cons
Features
Kaseya VSA
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Kaseya VSA
5.3
12 Ratings
32% below category average
Remote monitoring5.812 Ratings
Network device monitoring5.312 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Kaseya VSA
7.3
11 Ratings
2% above category average
Patch Management7.411 Ratings
Policy-based automation8.911 Ratings
Best Alternatives
Kaseya VSA
Small Businesses
NinjaOne
NinjaOne
Score 9.1 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.1 out of 10
Enterprises

No answers on this topic

All AlternativesView all alternatives
User Ratings
Kaseya VSA
Likelihood to Recommend
9.5
(29 ratings)
Likelihood to Renew
10.0
(1 ratings)
Support Rating
5.5
(8 ratings)
User Testimonials
Kaseya VSA
Likelihood to Recommend
Kaseya
If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
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Pros
Kaseya
  • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
  • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
  • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
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Cons
Kaseya
  • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
  • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
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Likelihood to Renew
Kaseya
Excellent product with easy learning curve
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Support Rating
Kaseya
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
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Alternatives Considered
Kaseya
There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
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Return on Investment
Kaseya
  • It has increased the efficiency of operational tasks for our technicians
  • It has change the speed at which we are able to deploy updates and software patches
  • It caused us to spend additional money on more security tools due to concern from breaches
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ScreenShots