What users are saying about
40 Ratings
40 Ratings
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Score 8 out of 100

Likelihood to Recommend

Kaseya VSA

Kaseya is a powerful for multiplier. If you're trying to support a large number of endpoints and a substantial number of users with a small IT team, Kaseya is the way to go. Kaseya makes one technician able to do what would otherwise take several people and is well worth the investment.
Racey Cave | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Kaseya VSA
7.6
Remote monitoring
Kaseya VSA
7.9
Network device monitoring
Kaseya VSA
7.0
Multiple Server Monitoring
Kaseya VSA
7.9
Multi-device monitoring
Kaseya VSA
7.5
Automated alerts and notifications
Kaseya VSA
7.6

Management Tasks

Kaseya VSA
8.2
Patch Management
Kaseya VSA
7.6
Service configuration management
Kaseya VSA
8.3
Software and hardware inventory
Kaseya VSA
9.0
Policy-based automation
Kaseya VSA
8.0

Reporting

Kaseya VSA
7.3
Performance data reports
Kaseya VSA
7.7
Customizable reporting
Kaseya VSA
6.8
Data visualization
Kaseya VSA
7.3
Risk analysis
Kaseya VSA
7.6

Security

Kaseya VSA
8.6
Data backup and recovery
Kaseya VSA
8.3
Antivirus and malware management
Kaseya VSA
8.7
Adinistraor access control
Kaseya VSA
8.9

Pros

Kaseya VSA

  • Scripting - Very powerful scripting engine that allows us to update/install applications and maintain PC's and Servers.
  • Policy Management - Globally configured policies allowing us to make changes to thousands of PC's quickly.
  • Monitoring - Monitoring engine allows us to Proactively respond to alerts quickly minimizing downtime significantly.
  • Patch Management - This module requires minimal effort to manage and maintain.
Richard Trivedi | TrustRadius Reviewer

Cons

Kaseya VSA

  • Connection issues. This was a constant headache for me. The internet would be working fine in both locations, but Kaseya would struggle to make the connection.
  • Customer service. Trying to fix the connection issues was another headache for me as well. They were difficult to discuss issues with and preferred email communication. This lead to the issues never getting resolved, even when we gave them full logs of our connection problems.
Anonymous | TrustRadius Reviewer

Support Rating

Kaseya VSA

Kaseya VSA 7.5
Based on 7 answers
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
Anonymous | TrustRadius Reviewer

Alternatives Considered

Kaseya VSA

Automate is by far more customizable and affordable, a lot of our pain points in Kaseya are addressed with Automate. In our case, we have used Kaseya since 2012-2013 and have started migrating our customers to Automate in the past year.
Anonymous | TrustRadius Reviewer

Return on Investment

Kaseya VSA

  • ROI with Kaseya Virtual System Administrator (VSA) has been great since our and our customer's IT infrastructure reliability has greatly improved.
  • Better utilization of IT resources.
  • Enabled us to sell another service by enabling us to start an RMM division and generate additional revenue.
Anonymous | TrustRadius Reviewer

Pricing Details

Kaseya VSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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