Kaseya VSA vs. Parallels Secure Workspace

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kaseya VSA
Score 7.9 out of 10
N/A
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.N/A
Parallels Secure Workspace
Score 9.0 out of 10
N/A
Parallels Secure Workspace (formerly Awingu) is a unified workspace that offers secure and audited access to company files and legacy, web and SaaS applications in a browser-based workspace, accessible via any browser, on any device. The solution is described by the vendor as non-intrusive, and it builds on top of the user's current architecture. It is deployed as a virtual appliance on all common hypervisors and will connect with standard protocols to your existing IT assets (e.g.…
$90
per year per user
Pricing
Kaseya VSAParallels Secure Workspace
Editions & Modules
No answers on this topic
Named users subscription
$90
per year per user
Concurrent users subscription
$120
per year per user
Concurrent users perpetual
$250
one-time fee per user
Offerings
Pricing Offerings
Kaseya VSAParallels Secure Workspace
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsAwingu can be deployed in your cloud of choice (on-prem, cloud or hybrid). Minimum order for named users is 50. Minimum order for concurrent users is 20. We have unique licensing models for M/CSPs!
More Pricing Information
Community Pulse
Kaseya VSAParallels Secure Workspace
Top Pros

No answers on this topic

Top Cons

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Features
Kaseya VSAParallels Secure Workspace
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Kaseya VSA
5.3
12 Ratings
32% below category average
Parallels Secure Workspace
-
Ratings
Remote monitoring5.812 Ratings00 Ratings
Network device monitoring5.312 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Kaseya VSA
7.3
11 Ratings
2% above category average
Parallels Secure Workspace
-
Ratings
Patch Management7.411 Ratings00 Ratings
Policy-based automation8.911 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Kaseya VSA
-
Ratings
Parallels Secure Workspace
7.8
1 Ratings
6% below category average
File transfer00 Ratings6.01 Ratings
Over-the-Internet remote session00 Ratings9.01 Ratings
Centralized management dashboard00 Ratings9.01 Ratings
Session record00 Ratings7.01 Ratings
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Kaseya VSAParallels Secure Workspace
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Enterprises

No answers on this topic

Remote Desktop Services
Remote Desktop Services
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Kaseya VSAParallels Secure Workspace
Likelihood to Recommend
9.5
(29 ratings)
8.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Support Rating
5.5
(8 ratings)
-
(0 ratings)
User Testimonials
Kaseya VSAParallels Secure Workspace
Likelihood to Recommend
Kaseya
If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
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Alludo
In situations where we didn't need to pass through local disks, we found Awingu to be a good fit. Especially the multiscreen options in an HTML5 browser are pretty unique to them. The extensive options to do MFA are also very user-friendly.
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Pros
Kaseya
  • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
  • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
  • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
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Alludo
  • The most fully featured HTML "remote app" experience
  • Very extensive SSO / MFA support (for example : Azure AD)
  • Multitenant capability
  • Multiscreen capability
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Cons
Kaseya
  • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
  • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
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Alludo
  • Being only/mainly an HTML5 solution some resources can't be passed through (file shares)
  • Publishing apps to local desktops would be nicer if there was a "add to desktop" shortcut.
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Likelihood to Renew
Kaseya
Excellent product with easy learning curve
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Alludo
No answers on this topic
Support Rating
Kaseya
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
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Alludo
No answers on this topic
Alternatives Considered
Kaseya
There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
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Alludo
Awingu has more features in its HTML5 offering, which is the main advantage it has. Parallels RAS also has a local application which gives it some additional features (passing through drives)
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Return on Investment
Kaseya
  • It has increased the efficiency of operational tasks for our technicians
  • It has change the speed at which we are able to deploy updates and software patches
  • It caused us to spend additional money on more security tools due to concern from breaches
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Alludo
  • Users picked up the new way of using the CRM right away, no long process to migrate to the new system
  • Almost no support cases when switching to Awingu
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ScreenShots

Parallels Secure Workspace Screenshots

Screenshot of workspaceScreenshot of architectureScreenshot of filesScreenshot of applicationsScreenshot of Full remote desktopScreenshot of Legacy application AS400