Likelihood to Recommend Fleet Complete is a great software with a great build. I would just like to see them update some of the features. The desktop version is a big item that really could use an update. They also need to set up an alert system that will notify you when a tracker stops working. Other than that, it is an easy to use system. The trackers are easy to install and there are numerous reports that you are able to pull on demand. Great for IFTA tracking!
Read full review The usability of Motive's platform and mobile app, particularly for tracking drivers and managing logs, would significantly impact its suitability for trucking operations. If it offers a straightforward interface, seamless navigation, and accessible features on mobile devices, it would likely enhance its effectiveness. However, if it proved challenging or lacked necessary functionalities, it might have posed obstacles to efficient fleet management.
Read full review Pros Affordable. Includes a lot of added benefits such as BigRoad. Read full review The customer and technical support are amazing. You can talk to a real person on the phone who is knowledgeable and responsive. There are also online chat and email options. The integration with our dispatch (TMS) software is flawless with nice features. The total safety options are very robust. Our insurance carrier loves what we are reporting to them. Peter McManus Partner Relations / Regulatory Compliance Manager / Operations
Read full review Cons Desktop version is very outdated. Needs to be created to work with Macs as well. The trackers will stop working without notifying you. Would be nice if there was an alert when they were getting low or not reporting. Read full review I had issues with adding another company to my fleet to track them while they were driving for my company. I had issues when I first started using Motive with the install. Motive assisted with a talk through method, but it still didn't work. I ended up taking the truck to the shop 3x before they figured out the problem. So, I would like to see Techs nearby to assist with technical issues. Read full review Likelihood to Renew There are recently many other new companies that offer the same idea at a cheaper rate, but on the other hand, we are happy with Motive...
Read full review Usability When signing into Motive upon entering and starting motor vehicle, the app and the transmitting unit pair immediately. Once paired it is extremely easy and efficiently started to populate the necessary unit information. Then entering the Work Order info is seamlessly entered to the E- log. Doing the pre and post vehicle checks is completed quite accurately.
Read full review Reliability and Availability I have had no issues with applications errors, system problems, or equipment. The items I need have been available in a reasonable amount of time. The only exception is when I have needed the correct cables sent to me and I couldn't even offer to pay for overnight myself. Manual logs are just a headache especially when you ordered the units and received them in enough time.
Read full review Support Rating Sometimes it can take days to get through to support. It is also an inconvenience when you have to get a device replaced. First you have to call them to troubleshoot the device. Then they have to create the order, which then takes about another month to get to you. This leaves you with over a month without a working device. They do not credit you for this downtime either.
Read full review Support is super easy to get a hold of via the live chat feature, which is convenient; however, the helpfulness of the person I get on the live chat very much varies but for the majority of the people I get, I am usually sent links to different self help pages on the Motive website. So, support isn't unhelpful, but it could be better. However, we have a new account rep who has really been going above and beyond to help us out in the last couple of months.
Read full review Online Training Trainer was hard to understand but very knowledgeable in my needs.
Read full review Implementation Rating The last device we got had a $10 increase, this feature can make customers upset and send them to the competition.
Read full review Alternatives Considered Fleet Complete works ten times better than Teletrac did. We utilized Teletrac for 3 years, and for a good two of those years, half of our devices would not work. It was a nightmare to try to get them replaced also.
Read full review Truck X customer support is extremely difficult to understand and they take a very long time to complete one task. Each time my husband or I called it was nothing short of 20 minutes and they would talk as though we were just too stupid to make their device work properly
Read full review Return on Investment Peace of mind when it comes to hanging assets. We have saved a lot of time when trying to calculate IFTA each quarter. Read full review Level of compliance has increased significantly from paper logs Saves driver time in completing daily logs Reduced time admins spend on auditing logs as data is neat and consistent, and some of the more basic issues are auto flagged by the app Read full review ScreenShots