Motive vs. Samsara Vehicle Telematics

The usability of Motive's platform and mobile app, particularly for tracking drivers and managing logs, would significantly impact its suitability for trucking operations. If it offers a straightforward interface, seamless navigation, and accessible features on mobile devices, it would likely enhance its effectiveness. However, if it proved challenging or lacked necessary functionalities, it might have posed obstacles to efficient fleet management.

Incentivized

Samsara [for Fleets] is an excellent solution not only to help with the DOT/FMCAS ELD compliance regulation, it has helped our organization stay on top of our fleet health and maintenance better than ever before. This program takes the mileage from the trucks and uses that information to calculate the maintenance intervals for all service schedules created. Then it will give you warnings as the vehicles approach those intervals in order to help plan out maintenance for your fleet minimizing down time.

Incentivized

• The customer and technical support are amazing. You can talk to a real person on the phone who is knowledgeable and responsive. There are also online chat and email options.
• The integration with our dispatch (TMS) software is flawless with nice features.
• The total safety options are very robust. Our insurance carrier loves what we are reporting to them.

Incentivized

• Video monitoring of road and cab activity.
• GPS tracking of vehicle location.

Incentivized

• I had issues with adding another company to my fleet to track them while they were driving for my company.
• I had issues when I first started using Motive with the install. Motive assisted with a talk through method, but it still didn't work. I ended up taking the truck to the shop 3x before they figured out the problem. So, I would like to see Techs nearby to assist with technical issues.

Incentivized

• Better notice of when a camera has gone bad or AI of a covered camera.

Incentivized

There are recently many other new companies that offer the same idea at a cheaper rate, but on the other hand, we are happy with Motive...

Incentivized

When signing into Motive upon entering and starting motor vehicle, the app and the transmitting unit pair immediately. Once paired it is extremely easy and efficiently started to populate the necessary unit information. Then entering the Work Order info is seamlessly entered to the E- log. Doing the pre and post vehicle checks is completed quite accurately.

Incentivized

I have had no issues with applications errors, system problems, or equipment. The items I need have been available in a reasonable amount of time. The only exception is when I have needed the correct cables sent to me and I couldn't even offer to pay for overnight myself. Manual logs are just a headache especially when you ordered the units and received them in enough time.

Incentivized

Support is super easy to get a hold of via the live chat feature, which is convenient; however, the helpfulness of the person I get on the live chat very much varies but for the majority of the people I get, I am usually sent links to different self help pages on the Motive website. So, support isn't unhelpful, but it could be better. However, we have a new account rep who has really been going above and beyond to help us out in the last couple of months.

Incentivized

Great support team. Always available by chat, phone, email. They have always answered our questions and issues that we've had with the software. I'm thankful to have such a quality team to back their product. I was surprised by the level of access and transparency they offer to their customer service team to share with us.

Incentivized

Trainer was hard to understand but very knowledgeable in my needs.

Incentivized

The last device we got had a $10 increase, this feature can make customers upset and send them to the competition.

Incentivized

Truck X customer support is extremely difficult to understand and they take a very long time to complete one task. Each time my husband or I called it was nothing short of 20 minutes and they would talk as though we were just too stupid to make their device work properly.

Incentivized

Samsara [for Fleets] is head and shoulders about the opposing products we stacked it up against. Between the ease of use for the driver app, the intuitive user friendly homepage and attentive staff and support team that Samsara provides makes their solution second to none. There have been multiple times that I have suggested items in the respective area of the website and within days I'm having a conference call with their development team so they can better understand what I'm looking for and how to make it happen and appeal to all customers in a constant effort to add value to their product.

Incentivized

• Level of compliance has increased significantly from paper logs
• Saves driver time in completing daily logs
• Reduced time admins spend on auditing logs as data is neat and consistent, and some of the more basic issues are auto flagged by the app

• Reduced accident frequency.
• Reduced liability for accidents caused by others.
• Mitigated and quick resolutions to accidents caused by my drivers.

Incentivized