Likelihood to Recommend The usability of Motive's platform and mobile app, particularly for tracking drivers and managing logs, would significantly impact its suitability for trucking operations. If it offers a straightforward interface, seamless navigation, and accessible features on mobile devices, it would likely enhance its effectiveness. However, if it proved challenging or lacked necessary functionalities, it might have posed obstacles to efficient fleet management.
Read full review Appian is well suited for optimization of routes and contrary to what Appian claims, it is not well suited for scheduling.
Read full review Pros The customer and technical support are amazing. You can talk to a real person on the phone who is knowledgeable and responsive. There are also online chat and email options. The integration with our dispatch (TMS) software is flawless with nice features. The total safety options are very robust. Our insurance carrier loves what we are reporting to them. Peter McManus Partner Relations / Regulatory Compliance Manager / Operations
Read full review Appian is excellent for use in both the analysis arena and ongoing operations support. The speed to solution and quality of solution is at the top of the market. The configurability of the system gives the user the flexibility to address almost any route problem imaginable. Analysts have the ability to recreate the "world" to fit their customer's needs rather than forcing the customer into a predetermined framework. The installation of the software is flexible and can be structured to fit any work group's format, from a centralized core to a distributed mobile analysis team. Read full review Cons I had issues with adding another company to my fleet to track them while they were driving for my company. I had issues when I first started using Motive with the install. Motive assisted with a talk through method, but it still didn't work. I ended up taking the truck to the shop 3x before they figured out the problem. So, I would like to see Techs nearby to assist with technical issues. Read full review Transit times are sometimes inaccurate/inconsistent. Software can slow down as a route file undergoes many changes. Large quantity of input files can sometimes create confusion/inconsistency when route files are shared by multiple users. Read full review Likelihood to Renew There are recently many other new companies that offer the same idea at a cheaper rate, but on the other hand, we are happy with Motive...
Read full review Many issues with the system and I will probably recommend other type of software if the question arises. Because of the investment my company has made, I will use the system for now.
Read full review Usability When signing into Motive upon entering and starting motor vehicle, the app and the transmitting unit pair immediately. Once paired it is extremely easy and efficiently started to populate the necessary unit information. Then entering the Work Order info is seamlessly entered to the E- log. Doing the pre and post vehicle checks is completed quite accurately.
Read full review Reliability and Availability I have had no issues with applications errors, system problems, or equipment. The items I need have been available in a reasonable amount of time. The only exception is when I have needed the correct cables sent to me and I couldn't even offer to pay for overnight myself. Manual logs are just a headache especially when you ordered the units and received them in enough time.
Read full review Support Rating Support is super easy to get a hold of via the live chat feature, which is convenient; however, the helpfulness of the person I get on the live chat very much varies but for the majority of the people I get, I am usually sent links to different self help pages on the Motive website. So, support isn't unhelpful, but it could be better. However, we have a new account rep who has really been going above and beyond to help us out in the last couple of months.
Read full review Online Training Trainer was hard to understand but very knowledgeable in my needs.
Read full review Implementation Rating The last device we got had a $10 increase, this feature can make customers upset and send them to the competition.
Read full review Alternatives Considered Truck X customer support is extremely difficult to understand and they take a very long time to complete one task. Each time my husband or I called it was nothing short of 20 minutes and they would talk as though we were just too stupid to make their device work properly.
Read full review Appian was best suited for an analysis environment both functionally and from a cost structure standpoint. Other packages are targeting ongoing operations and their cost structures reflect that goal. The purely analytical environment can underestimated in these situations. There is definitely a need for non operation specific analysis tools in the marketplace.
Read full review Return on Investment Level of compliance has increased significantly from paper logs Saves driver time in completing daily logs Reduced time admins spend on auditing logs as data is neat and consistent, and some of the more basic issues are auto flagged by the app Read full review Improved service to customers by being more aware of ETA's and how they relate to each store's receiving hours. Reduced transportation costs in dynamic environment where routes are optimized daily using Direct Route. Better customer service to field by generating e-mail notifications for following day's ETA's, along with notifications when trips are behind schedule. Read full review ScreenShots