26 Ratings
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Score 7.2 out of 100
62 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Kenshoo (formerly Kenshoo Infinity Suite)

Kenshoo would be a good tool if your client has extremely high budgets with low CPCs. For small, geo-specific accounts the capabilities have not be built out. Therefore, the tool could not budget pace our 250+ accounts. The main reason we had chosen Kenshoo was because of its budget pacing capabilities. Unfortunately, it did not save us time and created additional budget pacing issues with over pacing our accounts.
Anonymous | TrustRadius Reviewer

Marin Software

It's well suited when you have to integrate it with another data source, like an FTP for example. The dimensions you can assign to campaigns or ad group levels help for easier performance management and reporting.What makes it difficult is that everytime you need to update anything on the account, you can't use the publisher but have to do it through Marin. This makes the whole process very time consuming and causes more mistakes. Also if you have paused anything on the publisher and you don't remember to sync marin after, all changes on the publisher will get lost if you make new changes on marin
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Ad Network Integration

Kenshoo (formerly Kenshoo Infinity Suite)
6.1
Marin Software
Data Transfer
Kenshoo (formerly Kenshoo Infinity Suite)
7.0
Marin Software
DSP integration
Kenshoo (formerly Kenshoo Infinity Suite)
5.2
Marin Software

Ad Campaigns

Kenshoo (formerly Kenshoo Infinity Suite)
5.6
Marin Software
Ad campaign creation
Kenshoo (formerly Kenshoo Infinity Suite)
7.0
Marin Software
Ad deployment
Kenshoo (formerly Kenshoo Infinity Suite)
6.0
Marin Software
Display advertising
Kenshoo (formerly Kenshoo Infinity Suite)
5.0
Marin Software
Ad display and retargeting segmentation
Kenshoo (formerly Kenshoo Infinity Suite)
5.0
Marin Software
Sequence targeting
Kenshoo (formerly Kenshoo Infinity Suite)
5.1
Marin Software

Ad Reporting & Analytics

Kenshoo (formerly Kenshoo Infinity Suite)
6.0
Marin Software
Ad dashboards
Kenshoo (formerly Kenshoo Infinity Suite)
6.0
Marin Software
Ad performance reports
Kenshoo (formerly Kenshoo Infinity Suite)
7.0
Marin Software
Ad conversion tracking
Kenshoo (formerly Kenshoo Infinity Suite)
6.0
Marin Software
Ad attribution reporting
Kenshoo (formerly Kenshoo Infinity Suite)
6.0
Marin Software
Cross-channel ad management
Kenshoo (formerly Kenshoo Infinity Suite)
5.0
Marin Software
Ad forecasting and optimization
Kenshoo (formerly Kenshoo Infinity Suite)
6.0
Marin Software

Pros

Kenshoo (formerly Kenshoo Infinity Suite)

  • Kenshoo Search bid policies make bid optimization easy and automated. Optimizations are based off of sophisticated algorithms rather than simple bid rules (although Kenshoo Search also offers these). There are many different policies to choose from. Simply choose your type of goal (example: awareness vs. ROI), choose your metric, and assign to your campaign(s) and/or account.
  • Kenshoo Search reporting offers a large selection of reporting templates that are easily exported to Microsoft Excel. In addition, they also offer dashboard reporting with a variety of different widgets that are easily customizable. This feature makes it extremely easy to view metrics that may normally require manual excel work.
  • Kenshoo Search has a Desktop Editor tool similar to Google Adwords Editor that makes bulk optimizations easy and time efficient. This is a huge resource win for me and my team!
Matt Howarth | TrustRadius Reviewer

Marin Software

  • Marin is a self-serve platform. You can tailor your campaigns per your preference/convenience/needs. You can customize your view, see % changes, create custom columns depending on your Key Performance Indicators, and set any sort of dimensions and labels that will help you filter for your campaigns on a daily basis.
  • Bidding and changes to destination URLs can be done through mass edits within the UI, without having to upload bulk-sheets. You push any changes from Marin to the Engines, and can also pull in your changes from Bing/AdWords engines by syncing your campaigns as well. The system will not publish anything you do not manually post until Midnight PST. You can copy paste straight from your excel bulksheet into the uploading tool (or upload the document through unicode text).
  • The Administrative log keeps track of all changes, and keeps users (through their logins) accountable for any edits. This way, you can filter for your name, and find the edits that you made, just to double check your work, or to make sure you are publishing the correct changes. There is a keyword- group- and campaign-level history/settings log, where you can see the name of the user who created, edited, published, paused, activated, deleted, etc. any item.
  • You can set up alerts that will help you manage accounts: anything from active campaigns with 0 ad copy, to finding keywords in low ad positions.
  • If you push duplicate keywords, the system will reject them, keeping our accounts from getting clouded due to human error. There is no need to download existing keywords or groups and use their keyword or group IDs to make any edits--instead, editing is a breeze because the system detects the new changes automatically. The only need for IDs is when making edits to creative.
Anonymous | TrustRadius Reviewer

Cons

Kenshoo (formerly Kenshoo Infinity Suite)

  • When working with large accounts, such as mine, the tool can be slow. There are a lot of times where the editor tool will freeze, and I'm not sure if I need to reboot or exit the tool. I wish it was a smooth process, much like the AdWords editor tool.
  • Kenshoo support can be slow to respond at times. In the ticketing industry, things are very much based on time of day or time of the week. If the product is down or not functioning during an on-sale or a major event, it can be difficult to get tech support on the phone.
  • Their reporting really doesn't set them a part from the competition. I've used social tools such as Marin and a few others, and they're all pretty similar as far as reporting. If possible, I think you're better off using Google Analytics for reporting, just so you have a common denominator.
Anonymous | TrustRadius Reviewer

Marin Software

  • Support. They are addressing this currently, and things seem to have improved lately, but we were experiencing long delays in getting support tickets addressed.
  • New Google Shopping campaigns will not even show in the tool. Old PLA campaigns are fine however.
  • Random missing data. Typically this happens after an update, but we've seen data missing in various clients. Usually logging a support ticket and having Marin Support rerun a backend process resolves the issue.
Robert Frost | TrustRadius Reviewer

Likelihood to Renew

Kenshoo (formerly Kenshoo Infinity Suite)

Kenshoo (formerly Kenshoo Infinity Suite) 7.8
Based on 3 answers
We received great customer service from the Kenshoo Social team, they listen to feedback, and truly work to get things fixed. The tool works well and they are always working on ways to improve it to help improve performance for our clients
Jonathan Warner | TrustRadius Reviewer

Marin Software

Marin Software 7.6
Based on 23 answers
I've used Marin Software now at three separate companies where I evaluated the platform along with several other internal partners. In each case, we did make the decision to renew based on our positive experience with the app and the customer support we received at the Enterprise level. Especially when we had complex integration questions or faced the change to Google's enhanced campaigns - Marin worked closely with us to make the transition seamless.
Anonymous | TrustRadius Reviewer

Usability

Kenshoo (formerly Kenshoo Infinity Suite)

No score
No answers yet
No answers on this topic

Marin Software

Marin Software 8.9
Based on 5 answers
Marin has a very basic layout, which makes it easy to use and easy to learn and this is very important in a fast paced environment, when there is not a whole lot of time to learn a new program without getting caught behind. Marin has some nice training that makes this whole process super easy.
Anonymous | TrustRadius Reviewer

Support Rating

Kenshoo (formerly Kenshoo Infinity Suite)

No score
No answers yet
No answers on this topic

Marin Software

Marin Software 8.2
Based on 5 answers
I have had mostly successful support from Marin Software with the exception of one individual who I am assuming was new due to their lack of knowledge about the product. I do not hold this against Marin Software significantly because any time I have ever called/emailed with questions I have received help fast and accurately.
Ashlee Anderson | TrustRadius Reviewer

Online Training

Kenshoo (formerly Kenshoo Infinity Suite)

No score
No answers yet
No answers on this topic

Marin Software

Marin Software 9.0
Based on 1 answer
Interactive helpful videos, summaries, and quizzes help a user learn the platform in demo-mode. The only challenge was that once you clicked certain buttons per instructions, you couldn't necessarily go back to retake notes without redoing the entire module.
Anonymous | TrustRadius Reviewer

Implementation Rating

Kenshoo (formerly Kenshoo Infinity Suite)

No score
No answers yet
No answers on this topic

Marin Software

Marin Software 9.8
Based on 5 answers
I think if we had known what we wanted, the implementation would have been perfect. Since we didn't, there was quite a bit of back and forth between ethology and the implementation team at Marin. The process ended up taking a lot longer than we expected it to take, but worked out in the end.
Robert Frost | TrustRadius Reviewer

Alternatives Considered

Kenshoo (formerly Kenshoo Infinity Suite)

We selected Kenshoo in 2017 due to its market presence and its notoriety. We learned about Kenshoo's integrations with internal data warehouses, and the bid management aspects were touted as first class. In practice, our unique marketing needs did not align with the limitations of Kenshoo's software. But, we kept Kenshoo due to our integrations and reporting.
Anonymous | TrustRadius Reviewer

Marin Software

Marin is a must have for any enterprise-level PPC account. The time savings from task automation and the very sophisticated bidding platform can help any advertiser or agency effectively scale any account.In both AdWords and Bing, the bulk editing and automated bidding features are less reliable and prone to error. The interfaces are also unnecessarily complicated and outdated.While Google Analytics is a great tool, there are no features that tie true revenue data into these interfaces, limiting the amount you can really optimize around ROI.
Vincent Misiewicz | TrustRadius Reviewer

Return on Investment

Kenshoo (formerly Kenshoo Infinity Suite)

  • ROI is harder to track due to reporting/column & time frame default tech in my humble opinion but generally better results when compared to other products
  • Since the interface is difficult to navigate and paid search is a reactive medium, can produce barriers to change.
Anonymous | TrustRadius Reviewer

Marin Software

  • It has definitely increased employee efficiency because we run on Yahoo Gemini, Bing, and Google. If we had to optimize/report per engine, it would take hours and hours each week.
  • I think it's made optimizations less of a daunting task in my daily routine. I've been able to pinpoint where our ROI suffers and work from there in a matter of minutes.
  • The customer service has gotten better and could still be improved. Our Marin rep used to be horrible at returning messages but once he got support, we were able to implement a ton more pixels and betas.
Nikita Patel | TrustRadius Reviewer

Pricing Details

Kenshoo (formerly Kenshoo Infinity Suite)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Marin Software

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Kenshoo (formerly Kenshoo Infinity Suite)
6.0
Marin Software
6.0

Likelihood to Renew

Kenshoo (formerly Kenshoo Infinity Suite)
7.8
Marin Software
7.6

Usability

Kenshoo (formerly Kenshoo Infinity Suite)
Marin Software
8.9

Reliability and Availability

Kenshoo (formerly Kenshoo Infinity Suite)
3.6
Marin Software
9.0

Support Rating

Kenshoo (formerly Kenshoo Infinity Suite)
Marin Software
8.2

Online Training

Kenshoo (formerly Kenshoo Infinity Suite)
Marin Software
9.0

Implementation Rating

Kenshoo (formerly Kenshoo Infinity Suite)
Marin Software
9.8

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