Alchemer vs. KeySurvey

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alchemer
Score 7.9 out of 10
N/A
Alchemer (formerly SurveyGizmo) is an online survey tool that helps companies design surveys and collect and analyze data. Features include branding, logic & branching, mobile surveys, question types, and reporting.
$49
per month
KeySurvey
Score 5.7 out of 10
N/A
N/AN/A
Pricing
AlchemerKeySurvey
Editions & Modules
Collaborator
$49
per month
Professional
$149
per month
Full Access
$249
per month
Enterprise and Business
Contact for quote
No answers on this topic
Offerings
Pricing Offerings
AlchemerKeySurvey
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Features
AlchemerKeySurvey
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Alchemer
8.9
13 Ratings
13% above category average
KeySurvey
8.8
1 Ratings
12% above category average
Survey templates8.712 Ratings9.11 Ratings
Themes8.313 Ratings8.21 Ratings
Custom logo/branding9.812 Ratings9.11 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Alchemer
8.6
14 Ratings
0% below category average
KeySurvey
8.8
1 Ratings
2% above category average
Changes to live survey8.314 Ratings8.21 Ratings
Question design help8.013 Ratings9.11 Ratings
Multiple question types9.514 Ratings9.11 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Alchemer
8.0
14 Ratings
4% below category average
KeySurvey
9.1
1 Ratings
9% above category average
Survey logic flexibility8.014 Ratings9.11 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Alchemer
7.6
14 Ratings
8% below category average
KeySurvey
9.1
1 Ratings
10% above category average
Response tracking8.314 Ratings9.11 Ratings
Data export6.914 Ratings9.11 Ratings
Standard reports6.214 Ratings9.11 Ratings
Custom reports8.213 Ratings9.11 Ratings
Analytics8.112 Ratings9.11 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Alchemer
8.6
12 Ratings
3% above category average
KeySurvey
8.6
1 Ratings
3% above category average
Access controls8.211 Ratings9.11 Ratings
Compliance9.011 Ratings8.21 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Alchemer
8.8
13 Ratings
9% above category average
KeySurvey
8.2
1 Ratings
1% above category average
Vendor-offered crowdsourcing8.96 Ratings00 Ratings
Respondent restrictions8.613 Ratings8.21 Ratings
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AlchemerKeySurvey
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Qualaroo
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Score 6.8 out of 10
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User Ratings
AlchemerKeySurvey
Likelihood to Recommend
8.6
(14 ratings)
8.2
(3 ratings)
Likelihood to Renew
-
(0 ratings)
8.5
(2 ratings)
Usability
8.7
(5 ratings)
-
(0 ratings)
Support Rating
6.7
(5 ratings)
9.1
(1 ratings)
User Testimonials
AlchemerKeySurvey
Likelihood to Recommend
Widgix, dba Alchemer
SurveyGizmo works extremely well as a platform for receiving survey responses. As a survey/business analytics tool, the platform offers extensive options for customization and deployment of professional questionnaires. Our team has found SurveyGizmo to be extremely well suited for the modern administrative employee. Surveys are relatively easy to create, deploy, and manage responses in real time. Furthermore, monitoring / managing the results enables businesses to provide any necessary follow-up based on key results. Our team spends quite a bit of time testing out survey tools and have found SurveyGizmo to be a solid option for the needs of our team. Furthermore, we have recommended the platform to other departments within our organization that have uniquely different skillsets from our own. Overall, we see SurveyGizmo as a tool that can be used across most organizational teams if implemented with the specific user-experience in mind.
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Form.com (WorldAPP)
It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.
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Pros
Widgix, dba Alchemer
  • Attaching images! Survey Gizmo makes attaching images from surveys a breeze. I've tried other popular survey tools and it can be difficult for users to submit images as part of their survey (e.g. some only allow 1 picture per question, whereas Survey Gizmo allows a range for you to select from)
  • Easy and intuitive survey building.
  • Pretty good out-of-the-box survey analysis.
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Form.com (WorldAPP)
  • Ease of use for distributing email to large quantities of recepients.
  • Exporting data for data evaluation and manipulation.
  • Customizing the types of questions and response scoring.
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Cons
Widgix, dba Alchemer
  • Duplicate protection needs improvement. Anyone who would like to start a survey and finish at a later time is unable to which limits total survey responses.
  • Password protection option can be a challenge when uploading spreadsheets with pre-populated data.
  • Logic and piping options for questions can be difficult when designing more complicated and in-depth surveys, which requires a lot of testing.
  • Follow-up surveys do not provide an option for survey takers to review their previous survey responses, which may provide less accurate data when comparing individuals across multiple surveys.
  • Would like the option to link surveys together in order to more easily track data from individuals across multiple surveys and save previous survey data.
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Form.com (WorldAPP)
  • Based on our usage we didn't face issues using KeySurvey
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Likelihood to Renew
Widgix, dba Alchemer
No answers on this topic
Form.com (WorldAPP)
This decision is out of my hands.
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Usability
Widgix, dba Alchemer
The feature sets, agility, and flexibility remain approachable and incredibly powerful. Support is also very responsive and top notch. Overall, with a bit of basic foundational skills, there are seemingly an unlimited number of use cases for which Alchemer can be leveraged.
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Form.com (WorldAPP)
No answers on this topic
Support Rating
Widgix, dba Alchemer
Every once in awhile, it is necessary to solicit support. On those occasions, support is extremely responsive and supportive. It has been my experience that [if] they can't walk you through the desired endpoint, they will take a look at your build and remedy for you.
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Form.com (WorldAPP)
We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue
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Alternatives Considered
Widgix, dba Alchemer
I liked the interface for SurveyGizmo much more than Qualtrics. You knew a question was adjusted in SurveyGizmo and wouldn't change, but with Qualtric's interface, you had to refresh the account several times sometimes to ensure the question would work appropriately. Also, with SG, there were a lot of easier capabilities, such as changing missing values in bulk, required questions in bulk, etc.
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Form.com (WorldAPP)
In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
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Return on Investment
Widgix, dba Alchemer
  • It has always delivered on all our business objectives. I think that the reason why it's a bit [more] expensive than other providers.
  • It has helped us to optimize resources especially man hours involved in survey design.
  • It has been a valuable partner in almost all [of] our uses.
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Form.com (WorldAPP)
  • Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it.
  • Improved customer service based on clients feedback
  • The emails delivery report complimented our emails reports from other tools, so we used it for email db management!
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ScreenShots