KeySurvey vs. Sprig

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
KeySurvey
Score 5.7 out of 10
N/A
N/AN/A
Sprig
Score 7.9 out of 10
N/A
Sprig (formerly UserLeap) headquartered in San Francisco offers user research technology that helps research and product teams learn from their customers in real-time and deliver product experiences. Sprig is used to ensure user research happens early and often throughout the product development process, so as to build customer-centric products that deliver a sustainable competitive advantage. The research platform enables teams to pull the customer into every product decision with fast and…
$175
per month
Pricing
KeySurveySprig
Editions & Modules
No answers on this topic
Free
$0
per month
Starter
$175
per month
Enterprise
Custom Pricing
per year
Offerings
Pricing Offerings
KeySurveySprig
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
KeySurveySprig
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
KeySurveySprig
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
KeySurvey
8.8
1 Ratings
12% above category average
Sprig
-
Ratings
Survey templates9.11 Ratings00 Ratings
Themes8.21 Ratings00 Ratings
Custom logo/branding9.11 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
KeySurvey
8.8
1 Ratings
2% above category average
Sprig
-
Ratings
Changes to live survey8.21 Ratings00 Ratings
Question design help9.11 Ratings00 Ratings
Multiple question types9.11 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
KeySurvey
9.1
1 Ratings
9% above category average
Sprig
-
Ratings
Survey logic flexibility9.11 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
KeySurvey
9.1
1 Ratings
10% above category average
Sprig
-
Ratings
Response tracking9.11 Ratings00 Ratings
Data export9.11 Ratings00 Ratings
Standard reports9.11 Ratings00 Ratings
Custom reports9.11 Ratings00 Ratings
Analytics9.11 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
KeySurvey
8.6
1 Ratings
2% above category average
Sprig
-
Ratings
Access controls9.11 Ratings00 Ratings
Compliance8.21 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
KeySurvey
8.2
1 Ratings
1% above category average
Sprig
-
Ratings
Respondent restrictions8.21 Ratings00 Ratings
Best Alternatives
KeySurveySprig
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Amplitude Analytics
Amplitude Analytics
Score 8.3 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 7.0 out of 10
Quantum Metric
Quantum Metric
Score 8.6 out of 10
Enterprises
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
Quantum Metric
Quantum Metric
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KeySurveySprig
Likelihood to Recommend
8.2
(3 ratings)
8.5
(2 ratings)
Likelihood to Renew
8.5
(2 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.5
(2 ratings)
Support Rating
9.1
(1 ratings)
8.5
(2 ratings)
User Testimonials
KeySurveySprig
Likelihood to Recommend
Form.com (WorldAPP)
It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.
Read full review
Sprig
We help our digital team and seo team to optimize the website based on the data we get from the tool which ultimately results in better page views, time spent on a web page & low bounce rate
Read full review
Pros
Form.com (WorldAPP)
  • Ease of use for distributing email to large quantities of recepients.
  • Exporting data for data evaluation and manipulation.
  • Customizing the types of questions and response scoring.
Read full review
Sprig
  • User Journeys.
  • User research.
  • Prototyping.
  • Unmoderated testing.
Read full review
Cons
Form.com (WorldAPP)
  • Based on our usage we didn't face issues using KeySurvey
Read full review
Sprig
  • Website optimization which helps us generate more leads
  • Increased sales due to tracking & detailed view of our customer journey
  • Reporting & analytics
Read full review
Likelihood to Renew
Form.com (WorldAPP)
This decision is out of my hands.
Read full review
Sprig
No answers on this topic
Usability
Form.com (WorldAPP)
No answers on this topic
Sprig
Sprig is ideal for high-traffic websites. Few people (passively and actively) provide feedback when asked. Therefore, before you get this tool, you need to make sure you measure your website's traffic and decide if it's worth investing in it. This tool is recommended for any e-commerce site for post-purchase research after the purchase is complete.
Read full review
Support Rating
Form.com (WorldAPP)
We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue
Read full review
Sprig
I never have the problem with the support team. They solve my problems on time
Read full review
Alternatives Considered
Form.com (WorldAPP)
In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
Read full review
Sprig
Sprig allows users to record video (either on their screen or their webcam) on their mobile devices. Once you have integrated it into your website, you can easily deploy any questionnaire on any page of your website.
Read full review
Return on Investment
Form.com (WorldAPP)
  • Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it.
  • Improved customer service based on clients feedback
  • The emails delivery report complimented our emails reports from other tools, so we used it for email db management!
Read full review
Sprig
  • It is good and does the work properly as promised
  • User interface is modern
  • No lag and frequent maintenance updates
Read full review
ScreenShots

Sprig Screenshots

Screenshot of In-product SurveysScreenshot of ReplaysScreenshot of Prototype TestsScreenshot of AI Analysis