Khoros Care vs. LivePerson CTI Platform (Tenfold)
Khoros Care vs. LivePerson CTI Platform (Tenfold)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A | |
LivePerson CTI Platform (Tenfold) | N/A | Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part of the LiveEngage since the October, 2021 acquisition. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | Optional | ||||||||||||||
Additional Details | Pricing is variable based on the needs of the customer. | — | ||||||||||||||
More Pricing Information |
Khoros Care | LivePerson CTI Platform (Tenfold) | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Khoros Care | LivePerson CTI Platform (Tenfold) | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros Care | LivePerson CTI Platform (Tenfold) | |
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Likelihood to Recommend | 7.7 (110 ratings) | 9.0 (64 ratings) |
Likelihood to Renew | 7.6 (77 ratings) | - (0 ratings) |
Usability | 6.5 (8 ratings) | - (0 ratings) |
Availability | 9.0 (2 ratings) | - (0 ratings) |
Performance | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 8.2 (10 ratings) | - (0 ratings) |
In-Person Training | 9.0 (2 ratings) | - (0 ratings) |
Online Training | 7.3 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.3 (69 ratings) | - (0 ratings) |
Ease of integration | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (75 ratings) | - (0 ratings) |
Khoros Care | LivePerson CTI Platform (Tenfold) | |
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Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium) | LivePerson |
Pros | Khoros (Formerly Spredfast + Lithium) | LivePerson |
Cons | Khoros (Formerly Spredfast + Lithium) | LivePerson |
Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) | LivePerson No answers on this topic |
Usability | Khoros (Formerly Spredfast + Lithium) | LivePerson No answers on this topic |
Reliability and Availability | Khoros (Formerly Spredfast + Lithium) | LivePerson No answers on this topic |
Performance | Khoros (Formerly Spredfast + Lithium) | LivePerson No answers on this topic |
Support Rating | Khoros (Formerly Spredfast + Lithium) | LivePerson No answers on this topic |
In-Person Training | Khoros (Formerly Spredfast + Lithium) | LivePerson No answers on this topic |
Implementation Rating | Khoros (Formerly Spredfast + Lithium) | LivePerson No answers on this topic |
Alternatives Considered | Khoros (Formerly Spredfast + Lithium) | LivePerson |
Scalability | Khoros (Formerly Spredfast + Lithium) | LivePerson No answers on this topic |
Return on Investment | Khoros (Formerly Spredfast + Lithium) | LivePerson |
ScreenShots | Khoros Care Screenshots | LivePerson CTI Platform (Tenfold) Screenshots |