Khoros Care vs. MiContact Center
Khoros Care vs. MiContact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A | |
MiContact Center | N/A | Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases. | N/A |
Khoros Care | MiContact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Pricing is variable based on the needs of the customer. | — | ||||||||||||||
More Pricing Information |
Khoros Care | MiContact Center | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Khoros Care | MiContact Center | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros Care | MiContact Center | |
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Likelihood to Recommend | 8.0 (113 ratings) | 9.5 (2 ratings) |
Likelihood to Renew | 7.9 (80 ratings) | - (0 ratings) |
Usability | 6.5 (8 ratings) | - (0 ratings) |
Availability | 9.0 (2 ratings) | - (0 ratings) |
Performance | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 8.1 (10 ratings) | - (0 ratings) |
In-Person Training | 9.0 (2 ratings) | - (0 ratings) |
Online Training | 7.3 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.6 (72 ratings) | - (0 ratings) |
Ease of integration | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 8.1 (78 ratings) | - (0 ratings) |
Khoros Care | MiContact Center | |
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Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium) | Mitel Networks Corporation |
Pros | Khoros (Formerly Spredfast + Lithium) | Mitel Networks Corporation |
Cons | Khoros (Formerly Spredfast + Lithium) | Mitel Networks Corporation |
Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) | Mitel Networks Corporation No answers on this topic |
Usability | Khoros (Formerly Spredfast + Lithium) | Mitel Networks Corporation No answers on this topic |
Reliability and Availability | Khoros (Formerly Spredfast + Lithium) | Mitel Networks Corporation No answers on this topic |
Performance | Khoros (Formerly Spredfast + Lithium) | Mitel Networks Corporation No answers on this topic |
Support Rating | Khoros (Formerly Spredfast + Lithium) | Mitel Networks Corporation No answers on this topic |
In-Person Training | Khoros (Formerly Spredfast + Lithium) | Mitel Networks Corporation No answers on this topic |
Implementation Rating | Khoros (Formerly Spredfast + Lithium) | Mitel Networks Corporation No answers on this topic |
Alternatives Considered | Khoros (Formerly Spredfast + Lithium) | Mitel Networks Corporation |
Scalability | Khoros (Formerly Spredfast + Lithium) | Mitel Networks Corporation No answers on this topic |
Return on Investment | Khoros (Formerly Spredfast + Lithium) | Mitel Networks Corporation |
ScreenShots | Khoros Care Screenshots |